SUMMARY:

• SAP Business application consultant experience in SAP SM (PM/CS/QM) and SD/MM, LE/TM with 3 full cycle implementations, 5 rollouts and support projects
• Proficient in ASAP and Agile methodologies and strong experience in Project Preparation, Blueprint/Requirements Analysis , Realization, Unit Testing/UAT, End User, Data Migration, Cutover and Go - live
• Implemented service processes for different types of equipment including:
• Large instruments and medical devices
• Consumer electronics
• Configured Maintenance/Service/Quality Notifications and Orders for various scenarios including Preventive Maintenance, Breakdowns, Repairs (RMA), On-Site Field Service, Installations, Calibrations, Warranty
• Strong experience with technical objects and service master data including Equipment, Functional Locations, iBase, Work Centers, Activity Types, Service Materials, Serial Numbers, GTINs, BOM, Measuring Points /Counters, Sales Conditions and Engr HR master records
• Perform resource related billing (RRB). Created DIP Profile for Billing and Results Analysis and maintained material determination
• Service Contracts with periodic and milestone billing
• Customer Warranties, Warranty Counters, Service items inclusion/exclusion in warranties, inheritance warranty and pass-on warranty configured Cross Application Time Sheet (CATS) for time confirmation to orders
• Maintain Authorizations for Users/Roles, prepare authn. matrix, sox compliance
• Expertise in PM integration with PS (WBS Elements), FICO, SD, MM, HR, QM, CRM
• Experience in interfacing SAP with various systems in the Supply Chain including external web applications
• Strong experience in S/4 HANA SAP Simple Logistics and Hybris C4C

PROFESSIONAL EXPERIENCE:

Confidential, CO

Support Lead - Global Service Management

Responsibilities:

• Gathered Business Requirements from service teams of Europe and US
• Provided solution design to fulfill requirements and prepared the Functional Specifications
• Worked extensively with Preventive Maintenance, Breakdowns, Field Service and Depot Repairs
• Defined new Maintenance Order and Notification Types and maintained settings / assignments for Maintenance Plants, Number Ranges, External Procurement Profile, Task Lists, User Status
• Worked with time & performance based maintenance plans, break-down analysis, costing of maintenance jobs, production reports, configuration of equipment, functional location and task list master
• Worked with standard and custom Catalogs, Created Code Groups and related Codes
• Planning Plants, Maintenance Plants, Work Centers creation, cost centers and activity type assignments
• Resolving issues in Service Order Processing, Contracts and Warranty Management (Vendor and Customer warranties).
• Worked with resolving issues in existing interface with external Field Service system
• Worked with MDM team for data migration of Equipment master, Material master, Serial Number, Service Products, etc
• Experience in SAP RAR, understanding of service offerings including device, service, subscription etc.
• Maintain the RAI Monitor and processed contracts, orders and goods issues
• Worked on new integration between ServiceMax/SalesForce and SAP

Confidential, CA

Sr. SAP Consultant

Responsibilities:

• Preventive Maintenance
• Field Service (on-site repairs)
• Replacement and RMA
• Depot repairs
• Extended Warranty / Service Contracts
• Performed Requirements Analysis with Confidential ’s service management team, prepared the business blueprint and presented to stakeholders for sign-off
• Provided solutioning and configuration for the above processes
• Prepared the RICEF requirements and provided the functional specifications to the technical team
• Interfaced the SAP solution with SalesForce Call Management for creation of Service Notifications in ECC system
• Provided knowledge transfer and ensured project transition towards a successful go-live

Confidential, CA

Project Lead

Responsibilities:

• Implement/Rollout Service & Repairs for Covidien and merge to parent Medtronic global SAP system for Asia and ANZ
• Work with Business deployment teams and Global process owners for finalization of Business Requirements List and RICEF preparation
• Configuration of Field Service, Depot Repairs and Preventive Maintenance processes
• Configuring SAP PM, settings as per requirements of the To-Be processes. Areas covered include maintenance order processing, notifications, refurbishment order
• Setup single-cycle and strategy plans, worked with new task lists
• Worked with Catalog Profiles and User Status Profiles
• Material master MRP Types, Strategy Groups
• Coordinate with FICO, SD/LE, MM and Planning teams for cross functional dependencies
• Configure Resource Related Billing (RRB), DIP Profiles for Quotation & Order
• Prepare Functional Specs for ABAP and BI teams and work with them for the completion
• Worked on SAP interface with SalesForce and ServiceMax for field service
• Managed Testing with HPQC - Performed Unit Testing, Test Script preparation and worked with End Users for UAT
• Provide daily and weekly scorecards to Program Management and Global IT
• Coordinated with Validation team for system, process and document validations in an FDA regulatory environment
• Worked with the client’s global process leads for the roles and authorization templates
• Performed cutover activities in coordination with other teams and managed transports

Confidential, CA

SAP SM (PM/CS) Senior Consultant

Responsibilities:

• Solution Architect for integration of SAP Service Mgmt with Salesforce Case Mgmt. and Service Max Field Service applications.
• Scoping/Requirements analysis and Design Specification for the various interfaces involved in the integration
• Co-ordinate with SAP PI/Abap, Salesforce and ServiceMax technical teams for the development of the interfaces and prepare Data Mapping and Functional Specifications
• Worked on Test Script preparation and Unit testing, end user UAT
• Worked on support tickets and enhancements for preventive maintenance, breakdowns, field service and RMA processes
• Maintained Maintenance Plans and catalogs. Created LSMWs and validated data between the different systems
• Worked on additional process for Installation/Qualification service process for large medical equipment
• Worked on Classification and Characteristics for Customer, Material and Equipment
• Worked with S/4 HANA Simple Logistics 1511 and SAP C4C
• Migrate data from existing ERP to HANA database - Work with Basis for the database migration option (DMO)
• Used SLT tools for migrating datasets - performed SLT configurations
• Worked with Simplification List for Sales, SAP Fiori as front-end tool
• Managed RICEF list , prepare Functional Specs and work with development team for fulfillment of technical requirements

Confidential, CA

SAP Senior Consultant

Responsibilities:

• Supported Applecare aftermarket service management processes for Brazil
• Involved in requirements analysis and preparation of playback design document
• Worked extensively on Complaints processing - Notifications, QM Orders (Return Orders), Deliveries and Billing
• Strong experience in Repairs processing using Quality Notifications (RMA) and processing Returns Deliveries to Vendors (Q2 notif typ),
• Worked on Advance Returns/Exchange and ROR ( Repair Or Replacement ) processes for Brazil
• Experience in Serial Numbers, Equipment , Whole Unit Replacement Parts, Spares Components, Refurbishments and Scrap materials
• Worked with User Status Profile, QM Catalogs (Tasks) for Notification Notification Types
• Definition of Follow-up Action for Tasks and Function Module assignment
• Task Codes for Carry-In Repairs, for Return or Replace scenarios, etc.
• Coordinated with Logistics team for Inbound/Outbound Delivery processing and Warehouse Management stock transfers. Item Categories for generation of Brazil specific Invoices/NotaFiscals for forward shipments and returns
• Worked with MDM team for maintenance of intangible and tangible parts for Brazil Sales Organization and Plants

Confidential

Sr. SAP Consultant

Responsibilities:

• Support Fleet Maintenance
• Maintain vehicle as equipment - fleet objects
• Define Fleet Types for Tractor Trailer, Fluid Types, UoM, Counters (Distance, Odometer), Gas Stn Storage Locations, key figure calculation, etc
• Created mass entry screen for fuel entry
• Development of interfaces between SAP ECC and external fleet management /scheduling application (Trans vision) using SAP PI (XI)
• Developed interface specifications for Sales Orders, Deliveries, Shipments, Load Confirmation and Delivery Confirmation
• Defined new output controls for Orders/Deliveries/Shipments, iDocs for Order Confirmation (iDoc type ORDRSP), Delivery (iDoc type DESADV), Shipments (iDoc type OILSH1)
• Shipping & Transportation
• Configured Delivery Document Types, related item categories & copying controls
• Defined Shipping Point Determination, Routes/Stages, Route determination
• Defined Freight Codes/Freight Code Sets, Partner determination for shipment
• Configured Shipment Types based on different modes of transport and worked on Load/Delivery Confirmations
• Experience in Transportation Management 9.0
• Worked with Basis and configured setup in SAP ERP & SAP TM for using CIF to exchange data between the two systems
• Strong knowledge in configuring transport network determination, transportation modes, resources, OTRs, DTRs, Transportation Orders process

Confidential

SAP SM (PM/CS) Lead Consultant

Responsibilities:

• Solution Architecture and Business Requirements Analysis for Service and MRO Spares processes
• Solution design and configuration for processes including Installations, Onsite/Field Service, Loaner/Replacements, Repairs(RMA), Breakdowns, Preventive Maintenance
• Constantly worked with Project Director and stake holders for issue resolution of in-scope / out-of-scope activities
• Defined service organizational units, technical object types, work centre types
• Master Data: Worked extensively with Equipment, iBase (CRM), Functional Locations, Serial Numbers, Work Centres, etc.
• Service & Maintenance Notification & Orders: Configure different Order Types
• Service Order Types for Installation, On-site Service and Service Repairs
• Maintenance Order Types for Preventive & Breakdown maintenance.
• Worked with Maintenance Task Lists and Maintenance Plans
• Worked on Settlement Profiles for Order Types and defined costing parameters assignment
• Customized Delivery related Billing, Revenue Acct. Determination and cost settlements
• Worked with Service contracts , worked with Order Types for periodic and milestone billing and related item categories
• Worked on Order confirmation - labour confirmations and parts confirmation
• Worked with Customer Warranties, Warranty Counters, Service items inclusion/exclusion in warranties
• Defined Task Lists and Maintenance Plans (Strategy Plans, Single Cycle Plans)

Confidential

SAP SM Senior Systems Analyst

Responsibilities:

• Blueprint: Performed Requirements Analysis with regional service heads and key users of Confidential for after-market Sales & Service operations
• Worked with Global Lead and performed solution design for Confidential, sought management approval for deviations from the global blueprint, develop prototype, manage conference room pilot (CRP)
• As Lead Consultant independently handled rollouts for South East Asia, Planned and monitored schedules and timelines for the rollout of the regional entities
• Worked with master data such as Equipment, Functional Locations, Work Centres, Activity Types, Service Materials, Serial Numbers, BOM, Measuring Points /Counters, Sales Conditions and Save Engineer HR master records
• Performed customizing for various Notification Types in Plant Maintenance and Customer Service
• Maintained screen templates for notification type
• Defined Action Box, Priorities in the service notification
• Configure different Order Types
• Service Order Types for Paid Service, Installations, Warranty and Service Contracts
• Worked on consignment process for advance shipment of spare parts
• Worked with resource related billing request (RRB).
• Created DIP Profile for Billing and Results Analysis and maintained material determination
• Maintain Charge Rates for service products per Activity Type per Cost Centre worked with Product Warranty Registration process
• Create; assign Warranty master records for customer equipment and sub-equipment
• Worked with warranty counters, inheritance warranty and pass-on warranty
• Coordinated with HR and configured Cross Application Time Sheet (CATS) for time confirmation to orders
• Pricing & Billing: Created pricing procedure for service and spares
• Defined new price and discount condition types for service products
• Worked with CRM Team for integration of SD/CS with CRM
• End User Work Instructions &: Created Work Instructions and documents. Conducted for the end users

Confidential

SAP SD Consultant

Responsibilities:

• Responsible for requirements analysis and configuration for Sales of shipping services and Maintenance for oil storage, transportation tankers and ship equipment
• Performed requirements analysis for OTC process for oil tankers shipping services, crude oil storage and ship equipment
• Performed Requirements Analysis through various discussions and meetings with the users and assisted in the preparation of the Business Blueprint for signoff
• Created sales documents and controlled them using document type in IMG
• Configured Sales Orders and Quotations
• Item category (determination) item level, Schedule line category at schedule line level
• Configured Delivery Document Types, related item categories & copying controls
• Defined Shipping Point Determination, Routes/Stages, Route determination
• Defined Freight Codes/Freight Code Sets, Partner determination for shipment
• Configured Shipment Types based on different modes of transport and worked on Load/Delivery Confirmations
• Pricing procedures for different sales area, customer, document
• Condition tables, Access sequences, Condition types, Pricing procedure
• VOFM routines for price determination
• Delivery related billing, and revenue account determination
• Good knowledge of Transportation Mgmt (TM 6.0)
• Created service products to handle the various types of charters including voyage charters, bareboat charters, Demurrage, etc.
• Assisted in Plant Maintenance implementation. Worked with fleet management, Maintained oil tankers as equipment - fleet objects
• Worked with Service Notifications, Corrective Maintenance Notifications, Preventive Maintenance Notifications and Breakdown Maintenance Notifications

Confidential, TX

SAP SD, SM Consultant

Responsibilities:

• Support SAP Logistics and BI processes
• Supported issues with work confirmations, technical completions, order settlements
• Performed enhancements for Notifications and Orders, Worked with processing of notifications, configuration of notification types
• Worked with maintenance task lists and maintenance plans
• Maintain and monitor process chains for master data and transaction data uploads
• Monitor background jobs and resolve iDoc errors
• Worked on integration of R/3 & CRM with BW and Enterprise Portals
• Identified To Be reporting requirements, identified KPIs and prepared reporting specs for BI reporting in ECC & CRM

Confidential

SAP SD, MM Consultant

Responsibilities:

• Worked on sales processes including Contracts, regular and periodic billing
• Created sales documents and controlled them using document type in IMG.
• Configured Sales Orders and Quotations
• Worked on Order and Deliver related billing, and revenue account determination
• Supported issue resolution on Inventory Management and Purchasing processes
• Worked with Purchase processes including Stock Material, Consumables and Services
• Worked on Goods Receipts, Reservations, Goods Issues, Stock Transfers
• Worked on material master deletion at client level for large volume of material records
• Defined D-Chain Specific material status for updating during material deletion