SUMMARY

• Around 19 years of experience in the IT industry with over 17 years hands on experience in SAP development. Worked on end - to-end SAP implementation full life-cycle. Good knowledge in Implementation project, Support and Maintenance projects.
• Have extensively working knowledge in ISU-CCS, HANA, CR&B, SAP CRM, SAP C4C, ISU/ECC, WEB UI, DM, areas. Proficient knowledge in CRM Master Data configuration for Business & Partners, CRM Territory Management, Pricing & Calls Management Activities, also have proficient knowledge in SD - sales configurations, condition type & pricing procedures and material determination. And has Excellent communication, interpersonal, analytical and problem-solving skills.
• Worked extensively in developing Application Design Document for any Custom Development Enhancement using User Exits, Web Dynpro, Forms, Reports, Conversions, Interfaces, BADI, OO ABAP, Dialog Programming, and Enhancement Framework.
• Involved in implementing SAP solutions in a company based on its business needs and development plans.
• Experience in Performance tuning using Run Time Analysis, SQL trace and Debugging.
• Had been to different countries for roll out and interacted with business users for business requirements and provided better solutions.
• Full cycle SAP Implementations experience.
• Experience in developing OData services in SAP Fiori
• Have assumed lead roles and taken up the responsibility in preparing Project Plan to have any Enhancements in the existing Business Process in SAP.
• Diverse experience includes involvement in all aspects of the Implementation process
• Business process analysis, System configuration, Testing, Documentation, End-user training, and Production support.
• Hands on experience in all stages of system development, including Requirement Specifications, Design, Development, Testing, Implementation, up gradation and Support.
• Developed ALE/EDI IDOC for various business interfaces
• Involved in upgrade from 4.7EE to ECC 7.0 and familiar with transactions SPDD and SPAU
• Extensively Worked on SAP Scripts, Smart forms, Adobe Forms and Stream Serve application
• Involved in solving tickets and updating the defect tracker in Project phases (like SIT, UAT & Go-live)
• Committed Team Player with interest and zeal to learn new skills and technologies
• Experienced with Sustain Activities like Go-live Support and Production Support
• Involved on POC (Proof of Concept), RFP (Request for Proposal) for different clients
• Experience in leading the Team to deliver the Solutions without breaching the SLA’s in Implementation and Sustain Process
• Extensive Experience in analyzing complicated business process and creating functional and technical Specifications
• A result-oriented approach with a good proven track record with excellent interpersonal and good communication skills with proactive attitude and leadership qualities
• Expertise in creating System Landscape (Technical System and Business systems), Enterprise Service Repository (Message mappings, Interface Mapping), Integration Directory (Routing Channels, Receiver/Interface determination).

TECHNICAL SKILLS

ERP: ECC 6.0 (FI & ISU), SAP R/3 (4.7, 4.6C & 4.0B)

CRM: SAP CRM 7.0 (CR&B)

SAP Functional Knowledge: FI, IS-U Customer Service, Interaction Centre, Sales, Service, IC Web Client, Web UI Configuration and Middleware Functions and Portal

Functional Areas: Customer Service, Sales and Distribution, Material Management and FI/CO

Cloud Technologies: AWS (Solution Architect Associate)

Operating Systems: Windows 7/Vista

Languages: ABAP/4, Net Weaver, C, XML, HTML, Crystal Reports 8

Databases: Oracle 8i, SQL Server 2000, MS-Access

GUI: SAP GUI, Visual Basic 5.0/6.0.

Tools: HPQC, TREX

PROFESSIONAL EXPERIENCE

Confidential

Lead SAP ABAP Consultant

Responsibilities:

• Realization of system enhancement requests.
• Worked on Complex FPO4 Auto Refund program enhancements (which included enhancements in ECC, CRM Middleware & Web UI.
• Worked on Enhancement in DME Engine (Send payment file to Bank)
• Worked on Interface programs with in-house portal.
• Customizing to handle all sort of production bugs.
• Resolving issues and queries to support day-to-day operations through workarounds.
• Replicating issues and following up with SAP to resolve issues due to bug in SAP standard code.
• Set up SAP batch jobs in the system.
• Configured action profile for various scenarios.
• Configured partner determination procedures.
• Fixed bugs in production system and reduced the interaction count by more than 90%.
• Provided end to end production support for SAP CRM Leasing.
• SAP CRM Basic Functions including complex transaction set-up with Status and Action management
• SAP CRM 7.0 EHP1 Web client UI Business Role, Navigation Bar Customizing

Confidential

Lead SAP CS Techno-Functional Consultant

Responsibilities:

• Conduct & Participate in Blueprint & Design workshops with Business & IT stake holders.
• Write BPD (Business Process Design) Documents.
• Write Functional Test specifications documents And Involved in Functional Testing, IntegrationTesting, control Testing & User Validation Testing for Products & Programs work stream.
• Managed/coordinated efforts through different phase of the project - system strategy / businessRequirements/ design / build & configure / testing/ deployment.
• Configuring Business Roles, IC Manager, Web UI Navigation Bar Profiles & Business Partner.
• SAP CRM (Customer Service) & DM configurations.
• Preparing Test Plan & Execution using HPQC.
• Created FUT and IFUT Test scripts.
• Worked on defects for issue resolution and documented the description and resolution of error Within the system in a project support environment.
• Coordination with onsite & offshore Dev team
• Coordination with change management

Confidential

Lead SAP CRM Techno-Functional Consultant

Responsibilities:

• Conduct & Participate in Blueprint & Design workshops with Business & IT stake holders.
• Write BPD (Business Process Design) Documents.
• Write Functional Test specifications documents And Involved in Functional Testing, IntegrationTesting, control Testing & User Validation Testing for Gas AMR program.
• Managed/coordinated efforts through different phase of the project - system strategy / businessRequirements/ design / build & configure / testing/ deployment.
• Created FUT and IFUT Test scripts.
• Worked on defects for issue resolution and documented the description and resolution of errorsWithin the system in a project support environment.
• Coordination with onsite & offshore Dev team
• Coordination with change management
• Providing Build & Test progress status to Project Management