SUMMARY

• About 12+ years of total IT Experience, with 8+ years of experience as SAP Basis consultant and 4 years as a Technical support specialist.
• Experience in installation, configuration and support of the SAP System Landscape systems for R/3 ECC - 6.0, ECC-5.0, 4.7x, 4.6x and Net weaver components.
• Experience in all aspects of ABAP Engine Administration including Client Copy/Export/Import, System Copy/ Refresh, Support Packages, Kernel Upgrade, Spool Administration, Background Jobs, Workload Analysis, CCMS, Backup/Recovery, Add-on installations, System monitoring/Maintenance, Performance Tuning and applying OSS notes.
• Experience in configuring Transport Management System, setting up Transport routes, Releasing/Importing of transports between Development, Quality and production systems.
• Maintain SAP security in terms of creating users, creating roles and profiles, assigning roles, running user comparisons, assigning authorization objects to roles using profile generator, maintaining users in Central System by using Central User Administration. Profile Generator, User Administration, Monitoring, User Tracing, & Troubleshooting..
• Working experience in Portal Administration including System Administration, User Administration, Content Administration.
• Involved in SAP HANA migration, monitoring and Troubleshooting.
• Strong practical knowledge in Sizing of SAP HANA, Memory Management and Software Packaging.
• Experience in ECC upgrades.
• Good knowledge about administering and managing SAP J2EE Web Application Server, Knowledge of the tools: J2EE Visual Administration, Config tool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications.
• Solution Manager experience that includes configuring ChaRM, configuring root cause analysis, business process monitoring, E2E monitoring setup, incident management, alert monitoring and SMD Agents.
• Extensive experience in automated daily administrative activities which include system monitoring, batch job monitoring, business processes monitoring, database monitoring, checking database growth, monitoring tablespaces with alert notifications using Solution Manager.
• Experience in Oracle Database administration using BR tools, experience working on DB2 and MAXDB, Sybase databases.
• Ability to adapt to fast pace work environment. Highly motivated team player with excellent interpersonal and communication skills.
• Innovative with proven ability to identify, analyze and solve problems to increase business satisfaction and control costs.
• Extensive experience in providing high quality customer service, sales and technical assistance.
• Knowledge of working on FIORI Apps and S4 HANA migration on Cloud.

PROFESSIONAL EXPERIENCE

Confidential

SAP BASIS Security administrator

Responsibilities:

• Supported 4 clients of Symmetry during my tenure.
• Performed regular BASIS activities like monitoring, performance analysis, transports, user account creation/authorization etc.
• Involved in note implementations- Implemented critical IDOC framework notes for a client and performed several manual steps during the process by working closely with the developers.
• Worked on Printer setup and print spool issues.
• Performed language installations.
• Performed Kernel upgrades, Support Pack upgrade and system refreshes on ECC and BW environments.
• CR content update on all the portal systems.
• Made recommendations for parameter changes to improve system performance.
• Worked on high priority incidents and resolved them within the SLA.
• Worked on daily incidents which involved Alerts, performance issues, Client opening/closing, transport requests, printer issues, SMTP email server issues etc.
• Worked on HANA 1.0 and 2.0 versions. Worked on setting up SLT configuration, DXC and migrated tables from ECC, BW to HANA
• Worked on Fiori apps and S4 HANA database.
• Was involved in building a roadmap for S4 HANA migration.
• Performed EHP upgrade on SRM 7.0 system.

Confidential

Technical Account manager

Responsibilities:

• Worked as a Technical account manager and handled Echelon’s accounts by providing high-level technical support to project teams and customers.
• Addressed all SAP product related queries on time and trained customers to use SAP products effectively.
• Worked with the sales team to prepare technical presentations to present it to new clients.
• Provide reports on SAP product performance and advise customers on new products or upgrades that may be suitable for their business.
• Handled off shore teams and made sure the SLAs were met.

Confidential

SAP HANA Basis Administrator

Responsibilities:

• Performed SAP upgrade from ECC 6 Ehp 4 to Ehp 7
• Worked on SAP HANA studio and clients’ installation.
• Worked on SAP Landscape Transformation Replication (SLT) Server Configuration
• Created SAP HANA User’s and Role Administration
• Performed CRM system upgrade from NetWeaver 7.0 to 7.31 version
• Upgraded CRM (E commerce) components from 5.0 to 7.31 version
• Created a new track in NWDI and merged the code
• Performed Support pack stack upgrade on BPC HANA systems from 5 to 11
• Performed Kernel upgrade on BPC HANA systems
• Was involved in performance tuning of production system by changing the memory parameters

Confidential

SAP Basis Administrator

Responsibilities:

• Performed system refresh on ECC and BW systems
• Installation and addition of dialogue instances to the existing systems
• Performed support pack upgrades, add-ons and kernel upgrades on systems
• Applied SAP notes across the landscape on ECC, BW, HANA and LRM systems
• Performed transports across the landscape
• Maintained SAP, RFC, HTTP connections on service market place
• Configured ChaRM and created change requests in ChaRM
• Added systems to solution manager 7.1
• Systems monitoring and performance tuning
• Basic troubleshooting of HANA systems

Confidential

SAP Basis Administrator

Responsibilities:

• Performed system upgrades, Kernel upgrades, installed support packs.
• Performed system refresh on ECC and BW systems.
• Installed portal system and added the system to SOLMAN.
• Performed Technical monitoring of the system using SOLMAN.
• Managed transports using ChaRM.
• Maintained service connections in service market place.
• Performed performance tuning of the systems in the landscape.