Business Operations and Program Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Business Operations and Program Manager

Responsibilities:

Participate in regularly scheduled client meetings
Updating and maintaining configuration workbooks and change control documents for configuration activities.
Update SharePoint project site for accurate issue tracking and project reporting
Incident Management - work on tickets that are raised by business users. Reviewing, communicating, analyzing, fixing and correcting issues.
Troubleshoot and resolve problems related to upgrades, releases, fixes and enhancements
Train users in using the system, UAT support
Developed test plan, test cases and test scripts to support the testing phase.
Worked closely with Professional service consultants to configure Successfactors provisioning system
Provided application support for SuccessFactors Performance & Goal Management:
Created Goal Management and Performance Management (PMGM) template with approved workflows and set up field/ section permissions; Launch forms.
Uploaded cascading goals.
Creating route map & rating Scales and associating them with performance templates
Worked on goal execution, email notifications, execution map and status report
Worked on Form template settings and XML changes to form settings in SuccessFactors.
Worked on Configuration of Performance Core & Role specific competencies and hard-coded competencies based on the business requirement.
Configured Custom Fields in Goal Plan Template
Worked on Goals plan set up: Including Goal Plan template, Permissions, Public and private goals, Setting Maximum & Minimum goals, Goals Weights, set up Auto Populate and Auto-Sync
Configured various sections like competency, objectives, summary, Custom, signature sections of the PM form.
Enabled/Set up Continuous Performance management & Calibration functionality and activated standard E-mail notifications.
Provided application support for SuccessFactors Employee Central:
Foundation & MDF object configuration
XML updates for Succession & Corporate Data Models as required
Picklist configuration - creating new drop-down values for custom fields
Set up Standard Event Derivation rules with Workflow support
Customizing fields using Workflow & Propagation Rules
People Profile configuration including portlet creation, custom field set up using Business Configuration UI Tool
Imported/ Exported - Employee Data (UDF Files) & Foundation Data

Confidential

Sr. HR Systems Analyst

Responsibilities:

Successfully integrated all Confidential Employees (4000+) into the new Benefits Interfaces
Responsible for studying existing process & setting up the new design for migrating the Benefits functionality from SAP to external vendor.
Designed & developed the Functional Spec, File Mapping for the Benefit Plan integration project with vendor Hewitt - Outbound Demographic file & Inbound Payroll file
Designed & developed the Functional Spec for the Employee Stock Purchase Plan interface project with vendor eTrade - Outbound Demographic file & Inbound Payroll file
Responsible for Data Conversion - data analysis, file layouts, data clean-up and data loads (LSMW), feedback sessions with vendors.
Interface Testing - Unit & Integration testing, Master data set up, Develop Test cases & co-ordinate with vendor on Test scenarios, Generate test files & ftp transfers, Triage meetings & issue resolution, Payroll run and analysis.
Principal Consultant on all issues related to Gross and Net payroll – Benefit deduction calculations & retro payments.
Tableau Reporting with SAP – Visual analytics for workforce planning, Global reporting metrics
Kronos implementation Project SME

Confidential

Systems Analyst – SAP HCM

Responsibilities:

Time Management (SAP HCM & Kronos) projects & production support
Fiscal Year End Project – Update required Payroll tables, Holiday Calendar config, Accounting Tables
Single point of contact for HRSP Application and OSS messages.
US Year-end support for Tax Reporter including W2 configuration maintenance
Canada Year-end support – Producing T4 & RL1 Forms. Updating Tax Config (CPP/QPP, ITY 0461)
Tax – Maintain Work & Residence Zip codes, Tax model updates, Local Wage reports, configure county tax, Tax ID Updates, Mag media maintenance. Production support for SUI Forms
Schema & Rule config for generation of wagetypes, OT, Shift Differential and custom client requirements.
Application of BSI TUBs in Tax Factory 10.0. Back Up & Restore process.
Use new Sync Program to update BSI Bulletins in SAP Tax tables
FICO Posting Set Up ; New Wage type Creation
SAP Script Form configuration for Tax Forms and Remuneration Statement PE51
Develop Functional Specs independently & conduct walk-through Meetings with the Business
Write test scripts and execute those in different environments. Tool Used – Quality Center
Dynamic Action Set up & maintenance
Project Lead for HRSP implementation.

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