SAP PROJECT MANAGER Resume

SUMMARY

Certified project management professional (PRINCE2) and my SAP CRM & ITIL V3 IT Service Management certified consultant. Versatile industry experience such as manufacturing, Business process out - sourcing services, Chemical, public sector, health care and other industries.
Hand-on experience in multiple projects as a SAP CRM & C4C Functional SME.
Strong experience in handling cloud instances for customers and meeting the SLA s as agreed upon in the SOW.
Strong senior stakeholder management skills in negotiation and convincing.
Project management experience in several full cycles in SAP Cloud (SAP CRM, C4C, S4 HANA and ECC )
Effective Interpersonal Communication, analytical, presentation & organizational skills; strong MS-Office Suite, Ms-Visio, MS-Project skills.
Good knowledge of Agile values and principles ; Efficiency in conducting sprints and maintaining/monitoring logs.
Hands on expertise in SAP CRM Service, Sales, Marketing & Interaction Centre sub-modules - Service Specific Product attributes, Installed base Management, Service Order Management, Configuration Skills in Sales Module includes the Sales order processing, Opportunity management, Sales Quotations and Contracts, R/3 Order replications; Delivery related processing in R/3. SD Pricing Integration, credit check functionality and Date Management.
Deep Understanding and good knowledge in proto-typing (workshops), blueprinting, configuring and customizing various SAP CRM tools including CRM Master Data, Base Customizations, Activity Management, Lead Management, Marketing Planning and Campaign Management, Projects Management, Segmentation, External List Management, IC web client Configurations & customizations Experience in creating Project plans, Project trackers, Functional/Technical Specs, Solution Design, determining the logic for gaps Testing and Training

PROFESSIONAL EXPERIENCE

Confidential

SAP PROJECT MANAGER

Responsibilities:

Communication Management
Communicated well between different teams
High communication skills.
High Follow-ups.
Team Management
Regular interaction with the team.
Identifying weak areas and handholding to pull the team on pace.
Providing unbiased support to the team members and ensuring oneness in team.
Ensuring that team delivery meets the required quality standards as specified during client meetings.
Change Management
Ensure that the team is updated with the knowledge of change management process.
Involve the necessary stakeholders where required for scope change.
Documentation of the requested change for future reference in the change register.
Budget and Cost Management:
Preparation of Net Add and revenue reports.
Coordinated with Finance Department.
Worked extensively Cr creation in Confluence.
Quality Management:
Participated and worked with Quality Audits.
Ensure Quality in documents and delivery.
Prepared Quality reports.
Reporting
Prepared weekly and Monthly reports.

Confidential

SAP Technical PROJECT MANAGER

Responsibilities:

Coordination between Onshore an off shore in BRD gathering.
Make sure documents are clear and feasible to further process.
Make sure all the requirements passing to the offshore team.
Checking systems availability and access to all.
Re - Filling open positions within the organization by conducting interviews.
Performance appraisal conducting.
Team meetings and status calls organizing.
UAT testing in Testing tools in HP.

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