SUMMARY

• Proficient and highly knowledgeable Senior Solution Engineer/Consultant Manager with over 28 years of experience. Motivated professional who excels at delivering quality services for customers to benefit business needs while exceeding revenue benchmarks on a consistent basis. Strong problem solving and communication skills to understand requirements and develop value - added solutions.

AREAS OF EXPERTISE

• Salesforce Sales Cloud
• Salesforce Service Cloud
• SAP Hybris
• SAP VC
• SAP CPQ
• Microsoft Dynamics CRM
• Oracle CRM
• Executive Level Demonstration Skills
• Enterprise Solution selling
• Leadership / Team Building
• Requirements Gathering / Analysis
• Cloud based / ERP / CRM
• SaaS Hybris / ECC / VC CRM
• SQL, XML, CQL, HTML, JSON
• Project management
• Strong decision maker
• Complex problem-solver
• Strategic Business Planning & Analysis Business management
• Cross-Functional Communication skills
• RFI / RFP / SOW creation
• Functional Expert in CPQ / CRM

PROFESSIONAL EXPERIENCE

Lead Consutant

Confidential

Responsibilities:

• Lead consulting engagements and operational management requirements gathering.
• Developed and delivered customized presentations using the SAP suite of products including B2B E-Commerce, Salesforce, SAP Hybris/C4C and Microsoft Dynamics.
• Lead a team of consultants and analysts to deliver solutions that meets and exceeds the customers’ expectations.
• Worked with existing customers to support and implement change requests, troubleshoot and resolve defects Notable Contributions:
• Created implementation estimates and project plan timelines for new customers
• Helped create and implement 3 configured demonstration to support sales to Sales

Sr. Solution Engineer

Confidential

Responsibilities:

• Developed and delivered customized presentations using the Confidential suite of products including B2B E-Commerce, Salesforce, SAP Hybris/C4C and Microsoft Dynamics.
• Recommended improvements to prospects / customers and demonstrated potential cost reductions and process improvements.
• Responsible for enterprise pre-sales activities, including demonstration of the solution to prospects, responding to RFP/RFIs, preparation of proposals, SOWs and solution demonstrations, developing and maintaining client relationships with C-Level executives and working effectively with virtual solution engineering team members and product development team to provide seamless service to our clients.
• Worked efficiently under strict deadlines to make sure that all use-case requirements defined by the prospects were able to be accurately and effectively presented in a highly competitive environment.
• Collaborated with product engineers to resolve product development and maintenance issues.
• Demonstrated to existing customers new features and enhancements that would be beneficial to their existing sales force.
• Maintained long term existing relationships with customers.
• Offered after-sales support services.
• Responsible for project coordination, scheduling, planning and implementation using Jira across all workflows.
• Lead customer scoping sessions to gather business requirements and provide key technical solutions.
• Interviewed and trained new employees.
• Participated in over $75M in new software license and subscription sales (new logo acquisition).
• Developed multiple industry vertical templates to demonstrate Omnichannel CQP solutions based upon leading practices.

CPQ Specialist / Lead Data Analyst

Confidential

Responsibilities:

• Prepared Business Requirement Documents (BRDs) to provide scope of work for the technical team.
• Worked extensively with engineering staff to better understand Software-as-a-Service solutions and their benefits to customers and prospects.
• Developed digital data transformation solutions that provided guided selling to reduced quoting time for customers from 90 days down to 2 days. This eliminated the complexities for the end user and enabled Sales Representatives to generate quotes rather than relying on Sales Engineers.
• Develop and manage project plans for successful on-time completion from request for proposal to product delivery
• Implemented a visual 2-dimensional visual solution that provided users the ability to create accurate quotes using a drag and drop configuration thus removing the complexities from the end user.
• Produced an integrated solution with third party vendors to dynamically present a data driven 3-dimensional configuration representation.
• Designed and implemented guided selling solutions for Transportation Industries that allows for end users to perform an accurate configuration that solves for weight distribution, dimensions, turning radius, gradeability, and other performance tests ensuring configuration meets customers’ requirements.
• Developed and implemented spatial configuration solutions for the aircraft and industrial building industries.
• Implemented nested configuration solutions for Manufacturing Industries that enables the ability for users to design buildings, floors, room and spaces for HVAC systems, fire suppression, and security that enforced and controlled an accurate configuration across all nested areas.
• Developed and implemented complex pricing strategies to support subscription software, including new contracts, renewal contracts and mid-term adjustment pricing.
• Involved in all stages of the project lifecycle from the business case presentation through to post implementation and support for global projects.
• Provided users with the ability to modify the configuration leveraging goal-based selling, margin adjustment, discount adjustments at the quote or quote line item level. Additionally, implemented work flow approval processes that insure management visibility and approval.
• Created and designed customized and compelling proposal output utilizing multiple third-party solutions including InetSoft, Jasper, Windward, SAP.
• Liaison between both the user representatives and developers to ensure seamless project execution of deliverables.
• Provided sales and support during virtual and onsite client meetings.
• Assisted with the hiring and training process of new employees.
• Used third party solution such as Informatica to extract, transform, and load data from transaction systems.