SUMMARY

• Experienced and exceptional Project/Delivery Leader who excels at project team motivation and leadership. I am a skilled SAP and business transformation professional with over Sixteen years of successful experience meeting project objectives and goals. Has a Master's Degree in Business Administration and the Leadership/Technical skills to bring project goals into reality.

PROFESSIONAL EXPERIENCE

SAP Delivery/Program Manager

Confidential

Responsibilities:

• Overall program leadership for complex multi - country program involving IBP, OTMM, BPC, Hybris. Supply chain, FI/CO and other SAP and non-SAP solutions
• Managing 8M+ budget and leading 100+ team members across US, Europe, Malesia and India.
• Accountable for transition management with respect to developing transition plan, communication plan, escalation metrics, process alignment, tools implementation and knowledge transition with incumbent seamlessly.
• Build staffing plans and timelines to deliver the proposed solution
• Working closely with operational leadership, ERP super users, and end users to identify and implement system optimization, improvements and efficiencies throughout development life cycle.
• Subject matter expertise and consistent track record in designing and deploying solutions in SAP Logistics Execution space
• Develop a detailed project plan using various PMO tools to monitor and track progress.
• Ensure integration projects is delivered on-time and in accordance with requirements
• Provide status updates to Senior Management and stakeholders
• Manage variances to the project scope, project schedule and project requirements using appropriate change management techniques
• Work closely with integration architect to manage delivery and risk of integration boundary and approach questions.
• Ensure comprehensive project and solution documentation is created and maintained for solution integration
• Communicate the benefits of the proposed solution and the justification of the overall effort involved in both written and verbal form
• Manage risks and issues for the work stream. Monitor progress and escalate to management as needed
• Understand release windows and ensure deployments are aligned with project timelines and ensure team is following charm process and getting the required approvals for transports
• Make sure to keep track of Service management, Incident management, Problem management, SLA’s and KPIs.

SAP IT Operations Lead

Confidential

Responsibilities:

• Serving as a senior leader with in Confidential Services supporting SAP Practice specializing in strategy, design and delivery of digital transformation engagement.
• Manage reports and implement process improvements in IT Operations environment for cloud applications like Ariba, Concur Solutions, SuccessFactors etc.
• Extensively worked on applications like Service Now and SharePoint to maintain operations reports daily.
• Working closely with IT, PMO and Business Leads such as SAP Q2B, Finance, Ariba/Supply chain, concur and HR teams to manage IT Operations and ensure that requirements are met and delivered in timely fashion.
• Presenting monthly reports to CIO with respect to SLA and CSAT scores improvements.
• Played a key role as Hypercare manager for Confidential and DELL SERVICES integration post go live support and managed Incident management, Problem management and change request process.
• Managing a team responsible for administration of SAP HANA environment, such as security, Backup, Recovery, Life cycle management, Creating SAP HANA SDLC environments and assigning Roles for different user groups such as Developers, Analysts and Business Users.
• Managing Release management process for SAP S/4 HANA and cloud apps like Concur and Ariba and also to ensure team is following charm process and getting the requireed approvals for transports.
• Ensured all the changes to the production environment is reviewed, approved and implemented by following the standard process to minimize risk and ensued the changes are made in timely fashion.
• Making sure that the integrity of the production environment is protected and that the correct components are released with minimal disruption to IT Operations.
• Coordinating closely with offshore managers by arranging late night/Early morning calls to make sure tickets are prioritized and SLA’s are met daily.
• Working extensively on project supporting process and tools like HPQC, Solution manager, Transport Expresso and Remedy.

SAP Delivery Lead

Confidential

Responsibilities:

• Accountable for the overall performance of AMS according to contractual obligations and Service Level Agreements.
• Provide SLA compliance and project status reporting to customers’ executive leadership team and relevant stakeholders.
• Serve as project manager, steering committee member, escalation point or subject matter expert on projects as needed.
• Managed Practice building activities including hiring, mentoring and training staff.
• Leading 150+ team members including onsite, offshore and nearshore team members, making sure deliverables are met on agreed SLA. .
• Ensure sound change management, incident management and problem resolution are executed within ITSM framework and defined SLA’s are met.
• Maintain risk registry and follow up on mitigation plans and update client with progress made.
• Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce
• Worked with various functional (EDI, Supply, Demand, and Finance) and development teams to determine requirements, build an optimal solution and deliver to the satisfaction of the business need.
• Create the change requests and configure the same in ECC and involve in different stages of testing Development, Quality & UAT move the TR to production by following Charm process.
• Assisted team in preparation of Functional Specs, Analysis Document & Root Cause analysis report.
• Setting up War room to accommodate all the parties to tackle production critical issues (P1 and P2)
• Arranging daily team meeting to get the status of the tickets handled by each SAP module and preparing daily status report to update to higher management.
• Assure compliance with policies & procedures affecting the SAP Practice.
• Collaborate with Project Leaders, AMS Leadership and support personnel to develop & monitor goals & objectives.

SAP Project Manager

Confidential

Responsibilities:

• Managed project delivery from roadmap definition, vendor selection and implementation through all the phases of SDLC cycle across multiple releases.
• Managed $10M+ Project budget, handled varying staffing needs through the course of project.
• Lead a 120+ persons cross functional delivery team which included onsite, offshore and nearshore teams.
• Helped Identifying opportunities to use specific functional capability to improve the business processes and operational efficiency with SAP system in the areas of Order Processing, Billing, Repair Order Processing, Shipping and Pricing.
• Managed project implementation as project manager/program manager along with the senior manager.
• Support business teams with requirements gathering, sizing the level of effort and then lead the project till go-live
• Lead projects which integrate with CRM, MM, FICO, and WM. As well as PI, BI, GTS, APO and other legacy systems.
• Developed functional specifications for reports, forms, interfaces, modifications and data conversions.
• Evaluate the system strategies related to new SAP components and/or SAP new dimension product implementation and recommend new initiatives when justified.
• Diagnose program errors and bugs by debugging with ABAP resources from both RIM and SAP support and provide the correction with accurate solutions or fixes.
• Lead the Logistics Execution production support team to ensure the solutions are tested properly and signed off by super users before the system changes are moved to the productive environment
• Configured the Shipment Types, Transportation Planning Points, Transportation Groups, Shipment Cost Types, Shipment Cost Calculation and Shipment Cost Settlement.
• Configured the Item Categories for Batch Managed Materials, Invoice Generation for Batch Managed Materials, Free Goods, Cost Items, Demo and Consignment.
• Configured pricing procedure, condition types, access sequences, and condition records.
• Preparation of test scripts to standardize the business process and to work with various test cycles

SAP SD Business Analyst

Confidential

Responsibilities:

• SAP LE support of Distribution process concentrating mainly on Shipping and Transportation functionalities for Clients like Nestle waters, Confidential, and Monsanto.
• Involved, in resolving day to day issue tickets within the SLA.
• Analyzed the existing configuration to resolve the day to day issue and making the configuration changes as required to fix the issue.
• Worked close with the business people in preparation of the Mapping and Load files for uploading the master data into the SAP system
• Expertise in EDI/IDOC functionality for the inbound and outbound interfaces such as 850, 855, 856,894,810,970,997
• Configured the organizational structure related to the Distribution, starting from defining Plants, Shipping Points, Transportation Planning Points for all the three plants and 13 external warehouses.
• Prepared the Load files for uploading Route Determination both for US and Canada Domestic and International with Transportation Lead Time.
• Maintained Route Determination by defining Domestic and International Routes, Transportation Zones for US and Canada
• Maintained Shipping Conditions as Standard Delivery, Express Delivery, By Air, Customer Pick Up.
• Maintained different types of Shipping Types based upon the needs of the business.
• Worked extensively on the Batch Search Strategy and based on the Material and Batch Classification
• Setup of the Automatic Batch Determination based upon the Shelf life of the Material in the Material Master.
• Defined different Forwarding Agents as vendor and assigned them to the concerned Purchase Organizations
• Worked with the Individual and Collective Shipment planning.
• Worked extensively with the Shipment Costs by Defining new condition type for the calculation of the shipment costs for both US and Canada with Multidimensional Matrix.
• Defined new Scales one for Gross Weight and the other for Destination Postal codes
• Prepared the Load files for the Freight Rates for US and Canada into SAP system.
• Prepared the Load Files for Automatic Packaging Proposal
• Maintained Packaging Instructions and Packaging Determination for Automatic Packaging
• Successfully Tested different scenarios such as Make to Order, Stock Transfer Order, Inter Company Stock Transfer Order, Return Order, Reversal Of shipment etc. in Unit and Integration Testing
• Worked extensively on different Output Forms related to Distribution such as Pick List, Packaging Instructions, Shippers Letter of Instructions, Bill Of Lading, Transport Booking, and US Certificate of Origin.
• Prepared the Training Material for the Super Users
• Trained the Super Users with the complete Distribution Process.