SAP CRM Functional Lead Consultant Resume

SUMMARY

Good knowledge in configuring Marketing concepts like Configuring Marketing attributes & attributes sets, Target Groups, E - mail templates, Approval Process and Campaigns.
Having good knowledge on Data integration concepts like Communication systems, Communication scenarios, Communication arrangements and Code list mapping.
C4C integration with CRM/Outlook/Social Networking/ Excel/CIC.
Having a very good knowledge on SAP C4C Project tenant landscape and Launch methodology.
Incident management, Problem Management, RFC request for Change Management

PROFESSIONAL EXPERIENCE

Confidential

SAP CRM Functional Lead Consultant

Responsibilities:

Involved in Enhancements of Order to Cash Process, Pricing and Internet Sales Application Process.
Developed functional specifications based on the business requirements and interaction with the business users.
Worked as an Incident Manager on SAP CRM.
Transport Movement via Charm.
Helped MDM Team to provide the permanent fix based on Error BDoc Messages.
Part of Regular Meetings with Clients on different reports i.e. Incidents Review/Dashboard/SLA/CRs, and also on any new requirements within CRM Scope.
Involved to convert few SAP CRM Process to Automation Process.
Participate and contribute in the problem management process.
Supporting for day-to-day support issues on SAP CRM Functional, Internet Sales Application & Middleware.
Involved on YEC Activity.
Involved on CRM Release Activities and Post Release Checks.
Load the mass product hierarchies via LSMW.
Worked on config new entries on custom table, on migration of Philips URLs - Signify URLs.
Training and mentoring of trainee team members.
Train the First Line Support team on repeated issues.

Confidential

SAP CRM Functional Consultant

Responsibilities:

As a team member, am co-ordinating with all the other team members involved in the project to provide support in various activities.
Supporting on Day-to-Day issues on Service Now tool, related to Opp./Quotation/ Sales Order and worked on Problem Tickets/ Tasks as well.
Hyper Care Support.
Experience in helping testing teams to create Business/ test scenario from the FSDs/ BRDs.
Worked on minor enhancements to enhance the functionalities.
FS / Configuration Specs creation.
Raise/ Implement OSS Notes.
Full Cycle (FUT/QA/Regression) Testing.
Execution of Test Scripts on HPQC.
Opp./Quotation/SO Replication Issues.
SOs Material Costing.
Monitoring the Middleware activities like BDocs Errors and Processing Inbound/Outbound Queues.
Collaboration with Technical Team on issues related to technical.
Management Dashboard Reports.
Prepare Knowledge Docs.
DR / Manual Testing.
CRM Regression Team Lead.
Involved on Sanity/Validating Testing before Go-Live.
Involved in Quarter End and Year End support activities.
Preparation of Status reports and distributing them to the stakeholders.
Worked on scoping and testing of CRM Tech Upgrade project, ITC testing and defect resolution.
I have worked on Data Migration Tool and Mass Data Maintenance Tool to create and update the master and transaction data in the C4C tenants.
I was extensively involved in configuring Marketing concepts like Configuring Marketing attributes & attribute sets, Target Groups, E-mail templates, Approval Process and Campaigns.
Involved in making configuration documents, test scripts, process flow diagrams and work books on the C4C business scenario's given to me.

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