SUMMARY

• Certified SAP Solution Manager with 11 years of extensive working experience in SAP applications and solutions integration with SAP ECC / CRM / Enterprise Portal / PI / BW/BO / BIA / BPC / SRM / SCM / Live Cache / GTS / SLD in both Solution Manager 7.0, 7.1 and 7.2
• Experienced with integration and strategies with the Solution Manager ALM tools: Change Request Management (ChaRM), Enhanced Retrofit, Scout, Downgrade Protection, Scope and Effort Analyzer, Incident Management, Global Template Management, Business Process Change Analyzer, ITSM and System/E2E Monitoring.
• Formulated Standard of Procedure for Enhanced Retrofit, Impact Analysis using Business Process Analyzer and to optimize Test Scope for Enhancement and Changes
• Upgraded SAP Solution Manager 7.2 SP4 with Baseline Configuration (Mandatory, Managed system Configuration) with ChaRM and ITSM configuration from Solution Manager 7.1 SP12 using Content Activation.
• Configured Quality Gate Management (QGM) for Implementation Projects including Retrofit functionality
• SAP Solution Manager 7.2 Upgrade with hands on BASIS Dual Stack Split on TREX and HANA.
• Extensive Expertise on Test Suite Automation, CBTA on SolMan 7.2 and integration with Work soft, Load Runner and HPALM.
• Strong analytical and troubleshooting skills and Good working experience with AIX/Linux and DB2/Oracle alongside Initiating, coordinating and delivering development and implementation of system changes and work closely with SAP Solution Manager technical developers to ensure accurate and timely code that matches the design per customer business needs.
• Solution manager installation and build including solution manager Basic system setup and managed system setup with solution manager 7.2
• Configured Cross - System object locking (CSOL) and Enhanced Retrofit in Solution Manager to support dual landscapes (Maintenance and Project)
• Landscape Strategy to implement Sap ChaRM in Complex Landscape and Implementation of ChaRM retrofit with solution manager 7.2 and 7.1.
• Working experience with Technical monitoring, BPmon, EEM, E2E trace analysis, CTS+ and DVM.
• Landscape maintenance using SLD, LMDB, and Maintenance Planner setup in Solution manager 7.2.Usage of Content Activation for Solution Manager 7.2 SP06 upgrade.
• Implementation of Willy Introscope and Solution Manager Diagnostics and used SAP Activate for S/4 HANA migration and enthusiast on Focused Build/Run and CloudALM as latest innovation.
• SAP NW EHP upgrade
• SAP Solution manager 7.1
• SAP CRM WebUI and SAP BW / ECC / CRM performance tuning SAP BO-XI Admin
• Knowledge on SAP FI/MM/PP/SD/AP/AR functional modules
• SAP PI admin and xml message archiving and good knowledge on SAP NW Portal Admin
• SAP Model Company and Cloud ALM Enthusiast
• SAP SCM / Live Cache Monitoring
• System copy of ECC / BW / CRM / Portal / PI SAP Solution Manger
• SAP with Oracle/DB2 and Unix / AIX HACMP and VERITAS cluster management
• Working with HA systems and Load Runner.
• EHP upgrades for ECC EHP4 to EHP 6, NW portal 7.01 to 7.31, SRM 7.0 to 7.03, PI 7.1 to 7.31
• SAP Security and F5 load balancer SAP Archiving

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Confidential is currently focused as a SAP Solution Manager / S/4 HANA SAP Activate Consultant and helping Fujitsu Americas build proposals for different customers in SAP CoE (NA Region).
• Completed upgrade of SAP Solution Manager from v7.1 to 7.2 SP09 (CoE System).
• ASUG and SAPPHIRE demo of Fujitsu’s usage and adoption of SAP Solution Manager and Focused Solutions and attended workshop on SAP Model Company for S/4 HANA projects.
• Setup/Configure Data Volume Management for S/4 HANA system and Alert Inbox visualization in 7.2
• SAP Model Company(Proof of Concept) for one of largest public sector client
• Focused Build/Focused Run early adopter and Scrum Board integration with SNOW experience (Service Now Adapter) for mid-size company based on SAP Best Practice.
• Completed System Monitoring Configuration and demo to Practice Lead on SAP Fiori.
• Strategic Consulting, including Implementation plan & Roadmap strategy for SAP ALM (Application Lifecycle Management). Advising corporations in all the scenarios related to SAP Solution Manager 7.2 and S/4 HANA services using SAP Activate methodology.
• Assist SAP Pre-Sales team to build proposal for SAP ChaRM and very well versed in SolMan 7.1/7.2 and upgrade to v7.2 using Agile/DevOps methodologies.
• Proactively support offshore team in technology build for SAP Solution Manager and available to customer round the clock for remote support/delivery in any both RSLaF (Run SAP Like a Factory) and ALM(Application Lifecycle Management) modules of SAP Solution Manager.

Confidential

Responsibilities:

• Manage ChaRM/Service Desk support for 500+ applications enterprise wise.
• SolMan 7.2 SP6 Content Activation and System/Infrastructure Preparation.
• SolMan 7.2 SP6 Dual Stack Split and TREX Indexing for J&J.
• Coordination with the functional teams to retrofit in N+1 landscape during upgrade cycle.
• Automating Regression Testing in Worksoft for upgrade project (200+ UT Scripts) for 7.2 Upgrade.
• Single handedly managed UAT for 7.2 upgrade and defect remediation in HPALM.
• Performance Testing of SolMan 7.2 in LoadRunner tool for business scenarios.
• SolMan 7.2 SP6 Upgrade and extensive experience in ChaRM/Fiori/Test Suite/CBTA/SEA/BPCA
• Hands on Business Process Monitoring and Technical Monitoring in SolMan 7.2
• Empower business/customer in design of transition model from v7.0 to v7.1 by mapping “As-Is” process for Financial and HR systems
• Implementation of Business Process and Interface Monitoring on SolMan 7.1 and 7.2
• Implementation of Technical Monitoring on SolMan 7.1 and 7.2
• Integrating Service Desk with IRIS (Service Now) for Technical Monitoring Alerts
• Manage enhancements for ITSM and ChaRM for 23 business units throughout the year
• Scrum Master for a mid-size team of 8-10 team members
• Handled successful Sprints month after month in JIRA/Kanban board for customer solutions.
• Configured CCLM for custom code management for 100+ application landscape(Dev/QA/Prod)
• Implemented TEAP/TEA (Transport Analysis Tool) as a service for global rollout for preventative solutions to customer problems in Transport Management
• Organized and managed very well Retrospective and Sprint Grooming Sessions for monthly releases
• Provided technical SME support to business and technical teams and assist end users during Go-Live and Cutover for System Onboarding to ChaRM/ITSM "As-Is" Setup and coach team members
• SAP Solution Manager Upgrade Preparation Activities for 7.1 to 7.2 migration
• SAP GRC Access Control upgrade from 5.3 to 10.1 and Integration with SolMan 7.1
• Successfully executed OS/DB migration of Solution Manager 7.1 system to support Global Rollout.
• Performed TREX integration with Solution Manage for Full Text Document Search
• Laying out ALM foundation for customer’s SAP landscape having more than 500 SAP servers.
• POC on data volume management and Scope and Effort Analyzer.
• Provided Mentorship to offshore team for working on Scrum/Agile concepts and preparing them for daily standups and groom each story technically fine as possible for assisting Product Owner.
• Performed Basic Configurations of SAP Solution Manager 7.0
• Design and customization of Solution Landscape.
• Implemented and Configured Business Process Change Analyzer(BPCA)

Confidential

Responsibilities:

• SAP Solution Manager 7.1 SP12 upgrade and SolMan 7.2 Assessment
• Leading Run SAP like a Factory implementation.
• Working on simplifying ChaRM AS IS setup and integration with Service Now to reduce duplication of manual activities involving Service Now and ChaRM in a complex SAP and Non-SAP environment.
• Setting up PI/interface monitoring and BW Process chain monitoring/alerting.
• Setting up End User Experience monitoring for H-D landscape.
• Setting up 14 KPI’s for Business process monitoring and operations dashboards.
• Setting up Database/Host monitoring with DB2/Oracle and AIX/Linux environment.
• Implemented data volume management and consistency management.
• EHP upgrade for ECC and NW upgrade for Portal.
• Extensive experience in managing SAP NW systems with Oracle and Solaris.
• Performing system copies for ABAP and Java systems.
• Solution manager 7.0 to 7.1 SP5/10/12 upgrades and patching activities.
• Configured background job monitoring and technical monitoring using solution manager 7.1.
• System build and integration with SAP ECC / CRM / Enterprise Portal / PI / BW/BO / BIA / BPC / SRM / SCM / Live Cache / GTS / SLD and Solution Manager 7.0 and 7.1.
• EHP upgrades for ECC EHP4 to EHP 6, NW portal 7.01 to 7.31 and SRM 7.0 to 7.03.
• GRC 5.3 to 10 upgrade experience with GRC CUP, RAR, ERM, SPM, SAP CUA (Central User Administration) integration with SAP ECC 6.0.
• Worked in profile-based security, structural authorizations, Central User Administration.
• Setting up and administering of the Central User Administration (CUA)
• Performance tuning of ECC/CRM/BW systems between 2-15 TB databases.
• Production support experience with ECC / CRM / EP / BO-XI / BPC / PI / SRM / SCM / Live Cache / SLD.
• Extensive working experience with AIX and DB2 with more than 80 servers.
• Working experience with administration of BPC.
• Expertise in production support of Portal, BW 7.1, PI 7.31, SRM 7.0, BPC, APO and Live cache.
• Implementing Support Packages, Plug-in & Notes & Kernel Upgrade.
• SMD, Wily and other diagnostic tools.
• Performing System refresh, client copy and other various maintenance activities on a periodic basis.
• Experience in working with tools like Tivoli, HPQC, Rational Clear quest, Impact etc.
• Implemented Support Packages, Plug-in & Notes & Kernel Upgrade, SMD, Wily and other diagnostic tools.
• Used oracle tools like BRTOOLS for various database tasks like Performance, table space management, archiving, backup and recovery, diagnostics.
• Configured CCMS by installing sapsccmsr and ccm4x agents and configuring central System monitoring templates and auto reaction methods.
• Experience in working with tools like control M, BMC, VERITAS, and F5 etc.
• SAP Business Object Administration Version XI 3.1
• Worked with VERITAS cluster manager in HA environment.
• SAP Archiving and XI XML Archiving.
• Updated the Service Definitions for SDCCN after Solution Manager 7.0 and 7.1 is installed.
• Setup of Early Watch Alerts (EWA) for different components (ABAP and non-abap).
• Setup of Maintenance optimizer for central access point for activities related to planning and downloading software updates.
• Resolve issue related to Solution Manager for Configuration and Diagnostics.
• Managed clients’ system landscape with SAP Solution Manager, SAP ECC 6.0, CRM 5.0 and BI 7.0 with Oracle 10.2 as the database and AIX 5.3/Windows as the operating system on three systems Landscape with Confidential P5 series 55A, 52A servers.
• Experience in working with Visual Administrator and Config Tool/Wily Setup. Analyzed R/3, BIW, system performance, ABAP short dumps (ST22), failed updates (SM13), System Logs (SM21).

TECHNICAL SKILLS

Operating Systems: Suse Linux, AIX 5.0/6.1/7.1, Solaris 10, Windows 2000/ 98/ 95/2008

DBMS: Oracle 10g, 11g, DB2 9.0/10.5 UDB, SAPDB 7.4, MS SQL Server 2008ERP Packages: SAP ECC/EP/CRM/PI/BI/BO/BPC/BIA/SRM/SRM-MDM/SCM/Live cache/ESO-CLM/GTS/SAP Solution Manager

Tax Engines: Vertex, One Source

Other Non-SAP Products: VISTEX, SEAL, Panaya, Data Stage, WebSphere, F5, Reverse Proxy, SMITTY

High Availability Tools: HACMP/Power HA, Veritas Cluster Manager

SAP Tools: BRTools,TSM, SapInst, SUM, ehpI, Jup, NWA, Configtool, Visual Admin, JSPM, SPAM/SAINT, E2E,Wily Introscope, Control M, BMC Patrol, crontab, TREX Admin, BPC Server and Client Admin, BO CMC, maxdb database manager studio

Change Management Tools: HPQC, Rational Clear Quest, Ascendant

Ticketing Tools: Service manager, ITSM, IMPACT