SAP IS-U Consultant Resume

SUMMARY

SAP IS - U Consultant with a demonstrated history of working in the consulting industry. Skilled in SAP IS-U device management, designing business processes, writing functional specifications and analyzing business needs with focusing on efficiency and effectiveness.

PROFESSIONAL EXPERIENCE

SAP IS-U Consultant

Confidential

Responsibilities:

Writing detailed Business Process Designs (BPD), functional specifications and unit test plans based on the business requirements
Creating Technical and Business Master Data and Work Orders in SAP IS-U
Providing support for defects and enhancements by collaborating with offshore developers
Communicating and Interpreting the needs of end-users to design quality solutions by addressing incidents, service needs and change requests in a timely and efficient manner
Collaborating with other workstreams such as Billing, FICA, Technical and Solution Architects to create clear and concise functional specifications for the customer based on their business needs
Run test planning, preparation and execution in HPALM
Implemented the business design process flows in Solution Manager to demonstrate a better overview of the business processes
Ensure project deadlines are met by communicating risks to delivery manager in a timely manner to avoid delays in project delivery

IT Service Desk Support

Confidential

Responsibilities:

Responded promptly to all incoming software/hardware issues in-person, by phone or email
Analyzed and troubleshooted systems and applications including PC or Mac
Installed new releases and system upgrades
Managed tickets and ensured all tickets are responded promptly
Created and activated/deactivated users or groups and granted access rights to servers/shares
Managed hardware and software inventory, purchase orders and procurements
Kept track of new technologies, updates and solutions to improve company’s performance