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Sap Is-u Consultant Resume

SUMMARY

  • SAP IS - U Consultant with a demonstrated history of working in the consulting industry. Skilled in SAP IS-U device management, designing business processes, writing functional specifications and analyzing business needs with focusing on efficiency and effectiveness.

PROFESSIONAL EXPERIENCE

SAP IS-U Consultant

Confidential

Responsibilities:

  • Writing detailed Business Process Designs (BPD), functional specifications and unit test plans based on the business requirements
  • Creating Technical and Business Master Data and Work Orders in SAP IS-U
  • Providing support for defects and enhancements by collaborating with offshore developers
  • Communicating and Interpreting the needs of end-users to design quality solutions by addressing incidents, service needs and change requests in a timely and efficient manner
  • Collaborating with other workstreams such as Billing, FICA, Technical and Solution Architects to create clear and concise functional specifications for the customer based on their business needs
  • Run test planning, preparation and execution in HPALM
  • Implemented the business design process flows in Solution Manager to demonstrate a better overview of the business processes
  • Ensure project deadlines are met by communicating risks to delivery manager in a timely manner to avoid delays in project delivery

IT Service Desk Support

Confidential

Responsibilities:

  • Responded promptly to all incoming software/hardware issues in-person, by phone or email
  • Analyzed and troubleshooted systems and applications including PC or Mac
  • Installed new releases and system upgrades
  • Managed tickets and ensured all tickets are responded promptly
  • Created and activated/deactivated users or groups and granted access rights to servers/shares
  • Managed hardware and software inventory, purchase orders and procurements
  • Kept track of new technologies, updates and solutions to improve company’s performance

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