Production Support Resume

OBJECTIVE:

To explore my knowledge in SAP techno functional aspect expanding skills in SAP business process to get challenging role in an organization.

PROFESSIONAL SUMMARY:

8 + Years of exposure to SAP - ERP
NTA-NET qualified Assistant professor in Management subject
ERP Platform SAP R/3, SAP -Auto, Oil & Gas, Health Care, Banking & Finance, Pharmaceuticals & Logistics, Aerospace, Electronic Manufacturing. etc
Implementation, Support, Production support, Rollout, Template, Enhancement/Modification and Upgrade Projects.
Concepts of SAP- ABAP/4, SD, MM, FI-CO, PP, QM.

ABAP EXPERTISE:

Data Dictionary

Report Programming

Module pool programming

Function modules, BAPI

SAP Scripts, Smart forms

SAP Enhancements

BDC, LSMW, ALE and IDOC

ABAP Objects

SAP EDM Documentation

SAP OSS Notes

SAP Workflows

SAP Webdynpro

Service now

Remedy tool

Connect now

Solman

PROFESSIONAL EXPERIENCE:

Confidential

Production Support

Responsibilities:

Directly coordinating with business users and client personals at the client place.
Major work on service calls raised by users on SD, MM, FICO..etc applications
Provide support and modification to the existing business applications and creating new reports to ease transactions.
GST - India Hyper care support on Major changes support
New GST Terms implemented for different countries like Namibia, Singapore, India on different business layouts
Dynamic pricing reports, Sales order level adjustment to Controlling reports..etc
BDC to upload master data like F-28,FBD1, Recurring GL
Modification to standard t-codes adding Z fields to Sales, customer Transactions

Confidential

Production Support

Responsibilities:

SAP ABAP. Single Point of contact for the SAP - ABAP in the modules like FI & SD etc.
The major work FI, support, development, and handling incidents, problem tickets an RFC
Supporting functional consultants in Initial analysis, requirement gathering and configuration phase
Involved in creating design document, development, testing document and Review of
Hands on experience on DMEE-SEPA - Concepts modifying DMEE file tree, enhancing for some company codes, and creating function modules as per requirement
Have been handled P1 and P2 tickets and resolved being adherence to SLA & KPI process.
Worked very closely with clients, end users and businesspersons in approaching for solving their tickets, initial analysis, suggestions on avoiding repeated issues.
Helped to make users understand better on the solution we provide.
SAP ABAP. Single Point of contact for the SAP - ABAP for modules like FI, MM, PP, SD etc.
Hands on experience on DMEE SAP-SEPA - Concepts modifying field using user exit, implemented different OSS notes to resolve production upgrade issues.
Have been handled P1 and P2 tickets and resolved being adherence to SLA process.
Worked very closely with client and got many appreciations from Nelsons users.
Helped to make users understand better on the solution we provide.
Single point of contact for SAP-ABAP for all the modules like SD, MM, PP, FI, QM etc
Worked on various complex reports design and developments.

Confidential

Production Support

Responsibilities:

SAP R/3 support is needed for various SAP (FICO) & Non-SAP business applications.
Also, supports any finance related activity issues along with new requirement will be considered.
Understand end user needs and expectations to provide accurate and feasible support
Responsible to handle tickets in Service now tool

Confidential

Development

Responsibilities:

Confidential

SAP techno functional Architect

Responsibilities:

Providing project and process specific Guidance to new team members
Have completed various trainings from SIEMENS HIT track learning
Have received appreciation mails for the performance tuning of reports
Active participation in the client meetings and client trainings
The SAP documentation process was maintained electronically using EDM process
Create MTA Report to help management with actual utilization for particular WR/CR