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Sap Crm Senior Techno/functional Lead Resume

Irvine, CaliforniA

PROFESSIONAL SUMMARY:

  • Confidential is a hands - on SAP Techno functional Consultant with rich Business experience in Sales,Service and Marketing areas.
  • Leveraging his strong Business background coupled with his expertise in SAP CRM, MM, and SD modules, Confidential delivers creative business solutions and guides his clients on Best Business practices.
  • He is a very versatile consultant with an ability to work at different levels as Team Lead, Solutions Architect, Subject Matter Expert and Senior Functional Consultant.
  • Experience in Design and Development of ERP applications in SAP R/3, SAP CRM ABAP,CRM Web UI, BSP Programming, Workflow, Objected Oriented Programming, CRM Middleware, BOL programming,Lord API Architecture, HANA database concepts,SAP UI5 with excellent OO ABAP/4 skills for SAP modules.

SKILL:

  • Analyze the Department’s business requirements, needs, objectives, and map them to best practices as embodied in SAP CRM and SAP ECC
  • Configured Activity Management and Master Data for Case related scenarios.
  • Configured Activities, action definition, web ui and IC configuration.
  • Hands on setting up customer service and Org Model via IC for call center.
  • Business knowledge on Agent inbox, action box and interactive scripting profile for call center.
  • Assisted CAMS technical team in the development of RFC function modules & converting them into web services, which are the building blocks for CAMS E-Services project
  • Quality Assurance Testing before and after Change.
  • Planning and delivering test by reading specifications, creating test matrices, writing test plans, setting-up of test data, defining test cases and developing test scripts.
  • Hands on experience in writing Functional Specification and Configuration Specifications.
  • Analyzing workflow issues and providing solution to fix it.
  • Configured CRM Organizational Structure, Org Model Rules, Responsibility rules, General Attributes for Org model rules, Assignment of Business partners to Position, Assignment of Business Roles to the Positions.
  • Configured Transaction and Item Category relevant Base customizing like Action Profile Determination, Status profile, Text determination procedure, Partner determination procedure, Date Profile, Org Determination profile etc.
  • Defined flowcharts for Eservices Registration Process.
  • Configured Request for Quotation, Orders, Contracts, Quotations and replication of Orders to CRM, back end R/3 system.
  • ABAP/4, Object Oriented Programming in ABAP/4, SAP CRM BOL/GENIL WebUI,ALE-IDOCs, BDOCS,RFCs, Web Services, ABAP Reports,Query,Data Dictionary, Smart Forms, Adobe Forms, SAP Scripts, LSMW, WebDynpro,BSP Application, CRM Middleware and ODATA Service..
  • Expertise in BOL-GENIL programming on 7.0 Web UI.
  • AET Tool, Easy Enhancement Workbench.
  • Worked on SOAP Webservices and ODATA Web Services.

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, California

SAP CRM Senior Techno/Functional Lead

Environment: Interaction Center CTI .ECC 6.0 ehp8 & CRM7.0 ehp4 (SD,MM,FI,CRM BOBj/BW,Sales, Services, complaints, Interaction Center, CTI, Middleware& E-Commerce System)

Responsibilities:

  • Attending meetings with business teams to produce better solution for the requirements.
  • Responsible for the solution design, development prototyping, configuration, testing and maintenance of the SAP CRM system.
  • Production support to troubleshoot, investigate, analyze and solve software problems.
  • Ability to work independently and perform peer reviews.
  • Coordinating with off shore and near shore team.
  • Conducting Knowledge Transfer sessions with support teams.
  • Understand high and medium complex level functional requirements.
  • Designing and modifications in the technical designs as per the standards.
  • Involved in Technical, Functional, Integration and User Acceptance testing.
  • Gathering Business Requirements, Conducting design workshops and Solution design.
  • Worked ECC 6.0(EHP8) & CRM 7.4 EHP4 projects .
  • Configurations for CRM and SD modules covering Transaction management, Business Partners, Products, Organization Structure, Partner processing, Pricing, User Status Management, Catalog Management.
  • Enhancement of Web UI, addition of custom fields using AET, User Authorization, Business Roles, Navigation Profiles, Work Centers for Web UI, setting up Transaction Launcher.
  • Integration of SAP CRM with SAP Business Objects for display of BOBJ based Web reports on CRM Web UI. Integration of CRM with FileNet application for archival of documents.
  • Functional specs for ABAP Function modules/BAdI and Web UI enhancements SAP Solution Manager and Change Request Management (ChaRM)
  • Gathering Business Requirements, Conducting design workshops and Solution design.
  • Configurations for service module complaints &return process
  • Middleware setup for integration with ECC. Replication of Customizing and Master data.
  • Enhancement of Web UI, addition of custom fields using AET, User Authorization, Business Roles and Navigation Profiles for Web UI, setting up Transaction Launcher.
  • Functional specs for CRM BAdIs, Custom reports and Web UI enhancements
  • Worked on Smart forms and XML Forms.
  • Worked on ECC and CRM WEBUI Developments.
  • Worked on AET.
  • Worked on Enhancement frame work, BADI and User Exits.
  • Worked on Reports, RFC, BAPI and Function Module.
  • Worked and Applied Performance tuning and SAP OSS notes .

Confidential, Wichita

SAP CRM lead Techno functional consultant

Environment: CS Module(Lord Order Framework),ECC & CRM (BO, BW, Sales, Services, Interaction Center,TPM& Middleware)

Responsibilities:

  • Attending meetings with business teams to produce better solution for the requirements.
  • Updating FRICEW’s status and creating transport requests through Solution Manager.
  • Ability to work independently and perform peer reviews.
  • Coordinating with off shore and near shore team.
  • Conducting Knowledge Transfer sessions with support teams.
  • Understand high and medium complex level functional requirements.
  • Designing and modifications in the technical designs as per the standards.
  • Involved in Technical, Functional, Integration and User Acceptance testing.
  • Configurations for CRM covering Tasks, Incidents, Problems, Knowledge Articles, Case management, Record Model, Business Partners, Organization Structure, Multilevel Categorization, SLA, Partner determination, User Status Management, Activity & Action Management, Date Management. Agent Inbox, Inbox Search, Broadcast messaging.
  • Enhancement of Web UI, addition of custom fields using AET, User Authorization, Business Roles, Navigation Profiles, Work Centers for Web UI, setting up Transaction Launcher.
  • Integration of SAP CRM with SAP Business Objects for display of BOBJ based Web reports on CRM Web UI. Integration of CRM with FileNet application for archival of documents.
  • Functional specs for ABAP Function modules/BAdI and Web UI enhancements
  • SAP Solution Manager and Change Request Management (ChaRM)
  • Worked on AET.
  • Worked on Enhancement frame work .
  • Worked on WEBSERVICES.
  • Worked on ADOBE FORMS .
  • Worked on CTI(Computer telephony integration ) with CRM IC developments.
  • Worked on Middle ware Concepts.
  • Worked on RFC,BAPI and Function Module.
  • Extensively Worked and Implemented SAP OSS Notes.
  • Worked on component workbench,
  • Worked on OOABAP concepts.
  • Worked and Applied Performance tuning .

Confidential, Washington

SAP Techno/functional Consultant

Responsibilities:

  • Understand high and medium complex level functional requirements
  • Designing and modifications in the technical designs as per the standards
  • Attending meetings with business team to produce better solution for the requirements
  • Designing test cases for unit testing
  • Developing utility programs.
  • Optimizing the code using Performance Analysis tools.
  • Performing peer reviews.
  • Enhancement of Web UI, addition of custom fields using AET, User Authorization, Business Roles, Navigation Profiles, Work Centers for Web UI, setting up Transaction Launcher.
  • Integration of SAP CRM with SAP Business Objects for display of BOBJ based Web reports on CRM Web UI. Integration of CRM with FileNet application for archival of documents.
  • Functional specs for ABAP Function modules/BAdI and Web UI enhancements
  • SAP Solution Manager and Change Request Management (ChaRM)
  • Developed Marketing Project Change Log Report/Batch Program in SAP CRM .
  • Worked and Developed Web services.
  • Worked on Queries HANA Database.
  • Worked on Batch report Program Generate Target Group for Recurring Campaign.
  • Integrating through Webservice SAP System with Non-SAP System.
  • Worked on UI elements like header & Navigation Bar, Search page, Search help, and Value help.
  • Developed Report/Batch ProgramCampaign metadata transfer from CRM to CDLZ System,
  • Enhanced and developed Marketing plan screens and Campaign screen enhancements.
  • Added custom fields using AET tool as per the requirement.
  • Created work center to call custom reports from Web UI screen.
  • Developed Report/Batch ProgramCampaign output files from CRM.
  • Developed Report/Batch Programfor - Generate Target Group for Recurring Campaign.
  • Creation of CDLZ custom files using BADI.
  • Developed conversion programs for Marketing Attributes
  • Worked on ADT UI5 Screen Enhancement for RPX integration.
  • Worked on ADT FIORI Audit Report based on HANA Views.
  • Worked on OOABAP and BOL programming

Confidential, Tulsa

SAP CRM Senior Functional Consultant

Responsibilities:

  • Gather requirements, review functional specifications, create technical specifications, develop code, perform unit testing, support functional testing, integration testing, support deployment, provide production support
  • Leading the development team at offshore and Onsite. Coordinating effectively with the onsite and offshore development team to ensure timely delivery of objects whilst maintaining Deloitte’s quality standards
  • Impact analysis and estimation for developments.
  • Identifying the risks in the project and reporting the same to the senior management.
  • Reviewed various project standards documents to align them with Deloitte’s EVD methodology.
  • Carried out GAP analysis and completed the Study of system deficiencies with regards to SAP delivered functionality. Presented Prototype and conceptual Blue Print Design (BPD) for detailed implementation.
  • Configurations for service module for warrany and Claims modules covering complaints, Casemanagement,warranties, Installed Bases and Objects and service confirmations, I-objecs Analyze the Department’s business requirements, needs, objectives, and map them to best practices as embodied in SAP CRM and SAP ECC
  • Configured Activity Management and Master Data for Case related scenarios.
  • Configured Activities, action definition, web ui and IC configuration.
  • Hands on setting up customer service and Org Model via IC for call center.
  • Business knowledge on Agent inbox, action box and interactive scripting profile for call center.
  • Assisted CAMS technical team in the development of RFC function modules & converting them into web services, which are the building blocks for CAMS E-Services project
  • Quality Assurance Testing before and after Change.
  • Worked on ECC and CRM Developments
  • Worked and Developed Web services.
  • Worked on One-Order and BOL Programming.
  • Worked in SAP CRM Base Customization configuration like Transaction Types, Item Categories, BP Creations, and Action Profiles.
  • Worked on CRM WEBUI Developments.

Confidential

SAP CRM Senior Technical Consultant

Responsibilities:

  • Worked on AET.
  • Worked on Enhancement frame work .
  • Worked on WEBSERVICES.
  • Worked on Smartforms and ADOBE FORMS .
  • Worked on Middle ware Concepts.
  • Worked on RFC,BAPI and Function Module.
  • Extensively Worked and Implemented SAP OSS Notes.
  • Worked on Component Workbench.
  • Worked on OOABAP concepts.
  • Worked on REPORTS.
  • Worked and Applied Performance tuning .

Confidential

CRM ABAP Consultant

Responsibilities:

  • Involved in the Middleware development objects like conversions and Adapter designs for Data transfer from ECC to CRM.
  • Worked on Component Work Bench.
  • Worked on Navigation Bar profile &Transaction launcher settings.
  • Implemented SAP OSS Notes.
  • Applied performance tuning to existing custom programs.
  • Extensively worked and implemented user exits, Customer exits and Badi’s based on client requirements.
  • Developed Implicit enhancements for sales area, restrict partner belongs to specific account group.
  • Developed BDC and BAPI programs as per client requirements.
  • Extensively worked on classical, Interactive and ALV reports.

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