SUMMARY:

• Having 8+ Years of experience and working as a Lead Consultant.
• Having experience in handling a team and followed the Project life cycle for the Ontime deliveries.
• Worked/Handled in project like Implementation, Support, Rollout, Upgrades.
• Worked on waterfall implementation Projects, Template based rollout projects.
• Lead the Demand discussion with client and Convert them into Functional spec and provide solution at architecture.
• Worked as a Team lead for SAP SD - CS for the Template based projects.

SKILL SET & EXPOSURE:

• Trained in SAP S/4 Hana simple logistics, Hands on practice in S/4 Hana sandbox system.
• Implementation Experience on OTC and Customer Service (CS) Modules.
• Expert in all SAP SD Configuration and Business scenarios.
• Strong proficiency on Integration knowledge with other functional modules like SD-FI/CO-MM-PP- PS-PM.
• Implemented Confidential and E-Invoicing for the Domestic Projects.
• German A1 Level-Continue.
• Having good experience in preparation of Project plan, Scope design, Resource allocation, Filling the Gaps.
• Having good experience in Client facing skills, Conducting Workshops/UT/SIT/Hypercare until signoff the project
• Having experience in Planning and forecasting deliverables on Time.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Handled the support tickets on the priority basis: P1-P2-P3 levels.
• Handled and updated the ticket status using ticketing tools like: Remedy and MS Visio.
• Handled the change request issues to provide the permanent solutions.
• Raise the change the request and prepare the PPT to present the Business.

Confidential

Module supported: SAP - SD / SAP CS

Responsibilities:

• Concept design of Green filed project to Global template project.
• Identify the gaps in Global template and bring the notice to Business team to take the decisions.
• Played a key role to produce the project architecture with various business process logistics like, Consignment, Contracts, Orders with references, Vistex integration plan in Agent commission process.
• Involved in Workshops to understand the business requirement and identifying the business gaps and system gaps.
• Developed the concepts and design the workflow process to fit into including gaps.
• Responsibility to provide the end to end solutions, demonstrate the workflow to the business how the concept was designed as per the Business requirements.
• Responsibility to make the system ready in Realization phase including the gaps.
• Responsibility to conduct the Integration testing, Planned Migration activity and execution on time.
• Responsibility to handover the project on time and support on hyper care time.

Confidential

Module supported: SAP - SD / SAP CS

Responsibilities:

• Concept design of Green filed project to Global template project.
• Identify the gaps in Global template and bring the notice to Business team to take the decisions.
• Played a key role to produce the project architecture with various business process logistics like, Consignment, Contracts, Orders with references, Vistex integration plan in Agent commission process.
• Involved in Workshops to understand the business requirement and identifying the business gaps and system gaps.
• Developed the concepts and design the workflow process to fit into including gaps.
• Responsibility to provide the end to end solutions, demonstrate the workflow to the business how the concept was designed as per the Business requirements.
• Responsibility to make the system ready in Realization phase including the gaps.
• Responsibility to conduct the Integration testing, Planned Migration activity and execution on time.
• Responsibility to handover the project on time and support on hyper care time.

Confidential

Module supported: SAP - SD / SAP CS

Responsibilities:

• Implemented Global template concept as per the design.
• Introduced two plant solutions for SP/WP sales and manufacturing sales.
• Identified the GAPS as per the BRAZIL legal requirements.
• Setup the system and provide the End to End Training on new concept/design.
• Planned the cut-over activity and migration plan design from one plant to another plant.
• Handed over the system and handled the support issues after Go live.

Confidential

Module supported: SAP - SD / SAP CS

Responsibilities:

• Handled the support tickets on the priority basis: P1-P2-P3 levels.
• Handled and updated the ticket status using ticketing tools like: Remedy and MS Visio.
• Handled the change request issues to provide the permanent solutions.
• Raise the change the request and prepare the PPT to present the Business.
• Participated in initialization phase to understand the Business requirements.
• Followed the RICEF method to understand the project requirements as per the design phases.
• Supported to the concept testing and handle the GAPS.
• Prepare the functional specification documents and technical specification documents for the gaps.
• Handled the deliver the concept to production system on time.
• Support the issues after go live in the period of Hyper care.
• Handled the support tickets on the priority basis: P1-P2-P3 levels.
• Handled and updated the ticket status using ticketing tools like: Remedy and MS Visio.
• Handled the change request issues to provide the permanent solutions.
• Raise the change the request and prepare the PPT to present the Business.
• Handled the issues on Daily basis and worked on outstanding cases and delivered on time.
• Handled MCSI report issues.

Confidential

Responsibilities:

• Implementation of Confidential OTC flow .Very familiar to APAC sales flow.
• Batch management, Variant configuration, Output on multi languages.
• Pricing - in warranty pricing and out of warranty pricing.
• Integration between SD-Vistex to process the rebate and commission process.
• Sales process with interfaces publishing, Third party process.
• Service contracts. Repair order configuration and Return order process
• Design the concept and implemented the extended warranty process.
• Design the concept and implemented the Repair and Return process with Vendor Warranty process.
• Design the concept and implemented into the Integrated and Interface areas.

Confidential

Responsibilities:

• Handle support tickets in ticket tool database for SD area on daily basis using the per-defined Incident /Problem Management guidelines.
• Set the priority of the tickets into Emergency, High, Medium or low, according to critical of an issue.
• Resolve, Reset or close the tickets according to priority defined.
• Report Ticket statuses weekly to Service Delivery Manager.
• Spare parts billing, Service order billing, Repair and Return process using DIP profile, Warranty management.
• Master data preparation: Equipment, Cost center, Personal number.
• Participate in Regression Testing during system Enhancements (while applying new packages).
• Align the changes with ongoing Projects.
• Follow guidelines to achieve Testing Standards to match Audit standards.