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Team Lead Resume

SUMMARY:

  • Having 8+ Years of experience and working as a Lead Consultant.
  • Having experience in handling a team and followed the Project life cycle for the Ontime deliveries.
  • Worked/Handled in project like Implementation, Support, Rollout, Upgrades.
  • Worked on waterfall implementation Projects, Template based rollout projects.
  • Lead the Demand discussion with client and Convert them into Functional spec and provide solution at architecture.
  • Worked as a Team lead for SAP SD - CS for the Template based projects.

SKILL SET & EXPOSURE:

  • Trained in SAP S/4 Hana simple logistics, Hands on practice in S/4 Hana sandbox system.
  • Implementation Experience on OTC and Customer Service (CS) Modules.
  • Expert in all SAP SD Configuration and Business scenarios.
  • Strong proficiency on Integration knowledge with other functional modules like SD-FI/CO-MM-PP- PS-PM.
  • Implemented Confidential and E-Invoicing for the Domestic Projects.
  • German A1 Level-Continue.
  • Having good experience in preparation of Project plan, Scope design, Resource allocation, Filling the Gaps.
  • Having good experience in Client facing skills, Conducting Workshops/UT/SIT/Hypercare until signoff the project
  • Having experience in Planning and forecasting deliverables on Time.

PROFESSIONAL EXPERIENCE:

Confidential

Team lead

Responsibilities:

  • Handled the support tickets on the priority basis: P1-P2-P3 levels.
  • Handled and updated the ticket status using ticketing tools like: Remedy and MS Visio.
  • Handled the change request issues to provide the permanent solutions.
  • Raise the change the request and prepare the PPT to present the Business.

Confidential

Senior Consultant

Module supported: SAP - SD / SAP CS

Responsibilities:

  • Concept design of Green filed project to Global template project.
  • Identify the gaps in Global template and bring the notice to Business team to take the decisions.
  • Played a key role to produce the project architecture with various business process logistics like, Consignment, Contracts, Orders with references, Vistex integration plan in Agent commission process.
  • Involved in Workshops to understand the business requirement and identifying the business gaps and system gaps.
  • Developed the concepts and design the workflow process to fit into including gaps.
  • Responsibility to provide the end to end solutions, demonstrate the workflow to the business how the concept was designed as per the Business requirements.
  • Responsibility to make the system ready in Realization phase including the gaps.
  • Responsibility to conduct the Integration testing, Planned Migration activity and execution on time.
  • Responsibility to handover the project on time and support on hyper care time.

Confidential

Senior Consultant

Module supported: SAP - SD / SAP CS

Responsibilities:

  • Concept design of Green filed project to Global template project.
  • Identify the gaps in Global template and bring the notice to Business team to take the decisions.
  • Played a key role to produce the project architecture with various business process logistics like, Consignment, Contracts, Orders with references, Vistex integration plan in Agent commission process.
  • Involved in Workshops to understand the business requirement and identifying the business gaps and system gaps.
  • Developed the concepts and design the workflow process to fit into including gaps.
  • Responsibility to provide the end to end solutions, demonstrate the workflow to the business how the concept was designed as per the Business requirements.
  • Responsibility to make the system ready in Realization phase including the gaps.
  • Responsibility to conduct the Integration testing, Planned Migration activity and execution on time.
  • Responsibility to handover the project on time and support on hyper care time.

Confidential

Senior Software Engineer

Module supported: SAP - SD / SAP CS

Responsibilities:

  • Implemented Global template concept as per the design.
  • Introduced two plant solutions for SP/WP sales and manufacturing sales.
  • Identified the GAPS as per the BRAZIL legal requirements.
  • Setup the system and provide the End to End Training on new concept/design.
  • Planned the cut-over activity and migration plan design from one plant to another plant.
  • Handed over the system and handled the support issues after Go live.

Confidential

Senior Software Engineer

Module supported: SAP - SD / SAP CS

Responsibilities:

  • Handled the support tickets on the priority basis: P1-P2-P3 levels.
  • Handled and updated the ticket status using ticketing tools like: Remedy and MS Visio.
  • Handled the change request issues to provide the permanent solutions.
  • Raise the change the request and prepare the PPT to present the Business.
  • Participated in initialization phase to understand the Business requirements.
  • Followed the RICEF method to understand the project requirements as per the design phases.
  • Supported to the concept testing and handle the GAPS.
  • Prepare the functional specification documents and technical specification documents for the gaps.
  • Handled the deliver the concept to production system on time.
  • Support the issues after go live in the period of Hyper care.
  • Handled the support tickets on the priority basis: P1-P2-P3 levels.
  • Handled and updated the ticket status using ticketing tools like: Remedy and MS Visio.
  • Handled the change request issues to provide the permanent solutions.
  • Raise the change the request and prepare the PPT to present the Business.
  • Handled the issues on Daily basis and worked on outstanding cases and delivered on time.
  • Handled MCSI report issues.

Confidential

SD Associate Functional consultant

Responsibilities:

  • Implementation of Confidential OTC flow .Very familiar to APAC sales flow.
  • Batch management, Variant configuration, Output on multi languages.
  • Pricing - in warranty pricing and out of warranty pricing.
  • Integration between SD-Vistex to process the rebate and commission process.
  • Sales process with interfaces publishing, Third party process.
  • Service contracts. Repair order configuration and Return order process
  • Design the concept and implemented the extended warranty process.
  • Design the concept and implemented the Repair and Return process with Vendor Warranty process.
  • Design the concept and implemented into the Integrated and Interface areas.

Confidential

SD Associate Functional consultant

Responsibilities:

  • Handle support tickets in ticket tool database for SD area on daily basis using the per-defined Incident /Problem Management guidelines.
  • Set the priority of the tickets into Emergency, High, Medium or low, according to critical of an issue.
  • Resolve, Reset or close the tickets according to priority defined.
  • Report Ticket statuses weekly to Service Delivery Manager.
  • Spare parts billing, Service order billing, Repair and Return process using DIP profile, Warranty management.
  • Master data preparation: Equipment, Cost center, Personal number.
  • Participate in Regression Testing during system Enhancements (while applying new packages).
  • Align the changes with ongoing Projects.
  • Follow guidelines to achieve Testing Standards to match Audit standards.

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