Sap Solution Manager Consultant Resume
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SKILLS AND COMPETENCIES:
SAP
MS Office
ITIL
EMPLOYMENT SYNOPSIS:
Confidential
SAP SOLUTION MANAGER CONSULTANT
Responsibilities:
- Support Backbone Configuration
- ChaRM Daily Support
- SOLMAN 7.2 and HPQC Integrations
- ChaRM Configuration (Discovery Group)
Confidential
SAP SOLUTION MANAGER CONSULTANT
Responsibilities:
- Perform basic setup
- Setup downgrade protection
- Define change process
- Setup email notification
- Maintain Categorisation Schema
- Basic configuration
- Managed system configuration
- Early watch alerts
- Create authorization roles for SAP Solman
- Troubleshoot authorisation issues using SU53 and update missing objects through PFCG
- Perform basic setup
- Setup downgrade protection
- Define change process
- Setup email notification
- Maintain categorisation schema
- Basic configuration
- Managed system configuration
- Early watch alerts
- Email notification configuration (mail form)
- Business role configuration
- Status profile
- Transaction types
Confidential
SAP SOLUTION MANAGER CONSULTANT
Responsibilities:
- Technical monitoring
- Early watch alerts
- SLA notifications
- PI monitoring
- BI monitoring
- Business Process monitoring
- SLD and LMDB update and repair
- Update CR content
SAP Solution Manager
Confidential
Responsibilities:
- Aligning SAP Solution Manager Solution Documentation with current Confidential
- Create test plan
- Create test package
- Sequencing test package and assigning testers
- Defect management configurations
SAP Solution Manager
Confidential
Responsibilities:
- Early watch alerts
- Technical monitoring
- Incident, problem and service request management
- System preparation
- Infrastructure preparation
- Basic configuration
- Managed system configuration
Confidential
SAP SOLUTION MANAGER CONSULTANT
Responsibilities:
- System preparation
- Basic configuration
- Managed system configuration
- Troubleshoots and resolves issues related to incident and change management including authorization issues, transport related issues, task list actions and system errors
- CHaRM Support
- Scope and effort analyser configurations
Confidential
SAP SOLUTION MANAGER CONSULTANT
Responsibilities:
- Test Management (HPQC Integration)
- Build SAP like a factory (Technical Monitoring)
- ALM Processes
- Configuration Change request Management (ChaRM)
- Assist in Design SAP change control processes
- Implementation and configuration Validation
- Configurations of SAP IT Service Management (Service Desk)
- Design SAP Change Control Processes
- ALM Processes
- Configuration and implementation Change request Management (ChaRM)
- Configuration and implementation Incident and Problem Management (ITSM)
- Implementation and configuration Validation for ITSM
- Configurations of SAP IT Service Management (Service Desk)
Confidential, New Jersey
SAP SOLUTION MANAGER CONSULTANT
Responsibilities:
- Project creation
- Creation test plans
- Test packages
- Test management reporting
- Defect management
- ITSM - configuration of service desk
- Reporting on ChaRM and ITSM - standard reporting
- ChaRM configurations
- BPCA analysis - run BPCA via ChaRM - RFC
Confidential
SAP CRM JUNIOR CONSULTANT
Responsibilities:
- Specifying Logical Port
- Set-up communication users
- Setup of Technical user for web services
- Releasing web service for test results
- Activation of service to display Solman documents in QC
- Project Creation on solution manager
- Categorisation schema
- Organizational structure
- Email notification configurations
- Master Data maintenance
- Middleware configuration
- Interactive reporting configuration
- Call list management
- Resolution of basic CRM functional incidents
- Maintenance organisational structure
- Updating of categorisation schema
- Updating of rule policy
- Action profile and conditions
- Daily system monitoring
- Business partner creations
- Ticket logging
- Responding to allocated calls within contracted service level (SLA)
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