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Sap Crm Consultant Resume

TOOLS: Proficient in Microsoft Office applications: Word, Excel, Power Point

Worked on: SAP ChaRM, Remedy, HP ALM, JIRA, Pulse, Service Now

PROFESSIONAL EXPERIENCE:

SAP CRM Consultant

Confidential

Responsibilities:

  • Support of Customer and Employee Interaction center functionalities by handing day - to-day incidents and service requests
  • Working in an agile team for continuous improvement of the solution by implementing minor enhancements and projects in sprints using JIRA.
  • Interacting with client on a regular basis to collect the requirements and get the UAT sign off
  • Customer Business Planning, Trade Funds Management, Trade Promotion Management, Trade Claims Management
  • Requirement gathering, Blueprinting, Fit-Gap analysis, Configuration, Coordinating with Technical team and BW team for customizing changes, SIT, Support business users during UAT, User training, Production deployment and Post deployment support for the niche module of Customer Business Planning
  • Both the implementations were done using agile methodology in multiple sprints of 3 weeks each
  • Test planning, Unit testing, Support the testing team in SIT, Defect fixes, Support business in UAT, Deployment in production and Post deployment support
  • Activity Management, Audit Management and Surveys
  • Testing Lead, prepare test strategy & test plan, prepare the testing reports and obtain testing sign-off from business. prepare the cutover plan; coordinate with all the relevant stakeholders; monitor the cutover activities in production and get deployment sign off.
  • Unit and System Integration testing, Preparing and uploading the Test cases to HPQC, Preparing the test case execution report, Defect root cause analysis
  • System Integration Testing, Preliminary analysis of the defect root cause
  • Unit and System Integration Testing of various developments / enhancements done in REX, Resolving the defects, Deployment and Cutover
  • Implementation of SAP CRM E-Commerce modules - BoB and B2C

Management Trainee

Confidential

Responsibilities:

  • Procurement of perishable and non-perishable food items required by the hotel on daily basis
  • Issuance of purchase orders to the selected vendors as per their contracts
  • Coordination with the store to confirm the receipt of the items
  • Coordination with internal customers (kitchen, housekeeping etc.) for demand planning and quality issues
  • Sending out RFPs and obtaining quotations for capital expense items (e.g. Engineering) and non-food items (stationery etc.)
  • Comparing the quotations received and providing inputs for negotiations with the vendors
  • Helping the procurement manager in finalizing the contracts
  • Requirement Gathering, Preparation of Design Documents and Functional Specifications, Configuring the E-Commerce scenarios in the system, Unit and System Integration Testing of various developments / enhancements, Defect resolution, Deployment and Cutover in the production environment, Post Go-Live Support

Project Engineer

Confidential

Responsibilities:

  • Design and verification of HVAC systems
  • Preparation of schematics, selection of equipment and other design related functions
  • Coordination with execution team
  • Coordination with client, architect and consultant to facilitate smooth functioning
  • Estimating the costs of international projects (material and labor)
  • Preparing the tenders for international projects (e.g. Move-n-pick hotel, Ghana worth US$ 3 MN)

Summer Internship

Confidential

Responsibilities:

  • To identify the target group (of doctors)
  • To develop the sales process
  • To check the effectiveness of the sales process by pitching the offering to prospective clients
  • To contribute creative ideas for the product development as well as different promotional campaigns

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