Summary

• More than 13 years of IT experience as SAP Security Consultant, System Admin IT Infrastructure Architect.

• 6 Years of ongoing experience as a SAP Security Consultant with good exposure in areas of system monitoring, security administration. Working on Topics like User Management CUA/SAP-IDM, GRC , Transport Management, and Scheduling and maintaining background jobs.

• 7 Years experience in Infrastructure Architect Technical Lead Roles Support and Implementation of network and computer hardware, leadership in phases of application development, Transition Manager, Problem Management.

Confidential

SAP Security Lead

• Creating OSS id and Authorization, Registering developers for Developer/Object Keys access. Raising OSS for SAP for support.
• Extensive knowledge on GRC CUP and IdM integration.
• Providing project specific cross training of IDM to team members across locations.
• User Administration through IDM creating roles/privileges .
• Troubleshooting IDM access related issues for users grant role/privilege access to users in IDM .
• Uploading of mass users and privileges in IDM based on mass load job in IDM.
• Handled Go Live and Post Go Live activities for China, Japan.
• Handling IDOC's processing issues from HR system to IDM sync.
• IDM for provisioning ABAP, Portal Systems based on request.
• IDM server administration 7.1
• Successfully Transition of the account at Offshore Guided phase, Assistance phase, Parallel phase Preparation of Application Information Document as for the application understanding and formal sign-off from the client.
• Deliver Trainings Technical Business users , Closure of scheduled tasks and meeting deliverables. Cross team Co-ordination. Raising SAP Support Incidents for defects resolution.
• Focus the team on the tasks at hand, Facilitate problem solving and maintain healthy relationship as to meet internal and external customer requirements.
• Preparing Training Documents for Technical Business users, Updating Collaboration site, Solman and HPQC as to maintain consistency and good practices as per industry standards.
• Configured GRC Emergency Access Mgmt along with Workflow MSMP for Firefighter Approval process.
• Support all SAP go live activities as related to IdM/GRC, Advise business users on how to use tool, Create training documentation, Support all systems connected to IdM/GRC as related to issues with the application, manage daily support calls, configure IdM/GRC to connect to SAP.
• Provide Leadership and Coaching to offshore Team Size 14 IdM 7.2 GRC10 upgrade project.
• Medium exposure to Project Management skills, Excellent skills in organizing, team leading.
• Excellent Service attitude with complete focus on customer delight
• Role Administration using PFCG.
• Assist users with access problems and authorization issues using SUIM and SU53.
• Compliant User Provisioning CUP : Daily support all workflow issues, provide reports for audit teams and provide data requested for role owners, roles. Configure CUP to work with new systems.
• EAM: Setting up of FF owners.

Confidential

SAP Security Consultant

• Implementing SAP Security for the newly installed SAP ECC system as per project plan.Requirement gathering, blueprint preparation, Realization. Understanding current landscape at client location. Involved in SAP ECC project lifecycle from Design to Post-implementation.
• Cleaning and adapting the roles Merging, Renaming and Testing all the new roles with the functional and key-users

• Assigning the roles to the required Users as per role matrix for FI, CO, SD, MM, HR modules.
• Documenting the Procedures and process.
• Temporarily assigned SAP NEW profile to critical users Developers, administrators, and end-users to provide them interim access to new authorization objects.

Confidential

Redwood Lead / SAP Security Consultant

• CUP Workflow Testing V4.2 after patching - Co-ordinating Performing Regression Testing Acceptance Testing of Workflows for Systems like SMS, HRMS, EP, Business, and Non-Business etc.Administrating Virsa Compliance Suite V4.2 Takes care of User Provisioning, deletion, creation, validity extension, role/profile updation, Risk Analysis Remediation in order to assure SOX, Segregation of Duties compliance for Roles and Users.
• Testing of the CUP Workflows as in verifying if all are working as to ensure accuracy and segregation of duties
• Like - New User Provisioning, Update Roles Field Values for the User, Removal of Roles, Risk analysis to Mitigate all risks , Reject role , Change account , Remove account Etc...
• Preparing the SLA, monthly and weekly reports.
• IDM server monitoring Performance Monitoring and reporting any job related error to SME.
• As Dispatcher - Monitoring the Ticketing Tool Support group and ensured that there is equal distribution of Incidents among all the Consultants and ensure that user problem tickets are updated and solved within SLA.
• Co-ordination among the various SAP security process teams and Basis team and others.
• Import / Export of SAP System Standard Periodic Jobs into CPS.
• License Configuration on DEV PROD CPS Application Server.
• Setting up of OSS connection, configuring and updating of system landscape data in SAP service marketplace.
• Implementing and Scheduling ABAP jobs, Interface Configuration in form of Job chains in CPS.
• Day today Monitoring, Troubleshooting of Special/Critical Jobs in PROD / Non-PROD environment.
• Process server Installation Applying Licenses Process Server Upgradation.
• Preparing Decks, Participating and arranging meetings for Sign-off from various teams functional to handover systems after job implementations.
• Raising OSS Messages as to report bugs/issues in the application and providing dumps for analysis.

Confidential

Redwood Lead / SAP Security Consultant

• Central User Administration User creation, password reset, global unlock and role assignment through CUA.Responsibilities:
• Day today User administration.
• Providing temporary Access, Emergency Access and Configuration User Id's based on request.
• Troubleshooting Security issues involving role changes, Day today Incident Management - Tansport of roles, user authorization related issues using Trace ST01 , SUIM, SU53 transactions.
• Assigning specific roles to users after analyzing the SU53.
• Broad experience in maintaining single, composite, and derived roles using Profile Generator PFCG .Defining new roles according to business design. Transporting of Roles.
• Producing and analyzing reports in SAP using SUIM, and security related tables AGR , USR , USH etc
• Creating OSS id and Authorization, Registering developers for Developer/Object Keys access.
• Assisted in the security processes for User Acceptance Testing In Support with Functional Team
• Communication with client for analyzing user issues or security compliance/Sox issues fixing it along with Sox Manager.
• Worked on ticketing tool to resolve the issues problems in different kinds of Sap Security modules - SD, FICO, MM, PP, MDM.
• SAP Security through PFCG and Management of Users and Authorizations.
• Redwood:
• Implementing and Scheduling ABAP jobs Interface Configuration OS jobs as in form of Job chains in Redwood.
• Day today Monitoring, Troubleshooting of Special/Critical Jobs in PROD / Non-PROD environment.
• Process server Installation Applying Licenses Process Server Upgradation.
• Successfully handled 4 go-live phases and provided leadership during HYPERCARE for business UAT Hypercare is the support from Project team to the new application for the decided set of days, weeks etc. as per business needs. Portugal, Hungary, Denmark, Germany go lives.
• Import / Export of SAP System Standard Periodic Jobs into redwood.
• License Configuration on DEV PROD redwood Application Server.
• Day to day Incident / Problem Management / Identifying root causes, outlining resolution options.
• Transports between Dev, QAS, and PRD servers using STMS.
• Understand and coordinate client's needs / enhancements, customization, software-related issue of clients and consult with technical team to provide solutions in adherence to delivery schedules.
• Raising OSS Messages as to report bugs/issues in the application and providing dumps for analysis.
• Escalations handling and supporting team members in various technical issues.
• Involved in setting up the Offshore Support Team. Understand the application and its business rules from Onsite and trained the support members for Defect free delivery.
• Extensive experience in coordinating global requirements, resolving ticket issues and troubleshooting security authorization problems while adhering to Service Level Agreements SLA

Confidential

• As System Lead Specialist, Transition Manager WintelSystem Operations Lead Specialist ITD-GD
• Clients having more than 3000 Servers with Server OS as NT4.0, Windows 2000 2003.
• Server Hardware IBM Xseries 205 Xseries 220, Xseries 206 Xseries 3x series servers.

Transition Manager ANZ

Confidential

• Understanding of the applications and its business rules from Onsite and trained the support team members technically for Defect free delivery.Responsible for setting up the Infrastructure Server Support Team at Offshore.
• Designated as an active member for hiring work on boarding.
• Preparing of Application Information documents Technical for further Sign-Off as to bring them into Steady State.
• Handling of Post transition activities Evaluating Support Team members and rectifying gaps and mentoring. GAP analysis and preparation of skills matrix plan
• Awarded with several performance awards for value added work, professionalism and confidence.
• Leadership in Parallel Performance and Technical Leadership to the team.

Technical Lead Server Support

Confidential

• Own and deliver complex assignments and work products independently and with high quality.
• Setting up of daily Meetings Team Huddle regularly for Onshore Offshore Sync to maintain defect free delivery and proper shift hand-over.
• Helping out new and junior members of the team as appropriate in terms of mentoring and guidance around technical/functional area and help them develop their skills and capabilities.
• Handling Problem and Change Management
• Preparing the Design Standards/Development Standards. Maintain technical and documentation standards in delivery.
• Server Administration, providing Support on 24 7 Basis.
• Monitoring Day today problems resolving the errors by logging onto Servers Remotely via tools like MSTSC, VNC, PC Anywhere, and Dameware etc.
• Responsible for Server Health Checks for Branch Corporate Servers Datacenter Servers.
• Troubleshooting the problems w.r.t Hardware Application on Servers and resolving by coordinating with Onsite Support IBM Hardware vendors and Performing QA for the servers.
• Maintaining Compliance by Deploying Patches on the Servers, Maintaining Security on the servers by doing User revalidation / Management, Setting user roles file permissions, Setting Performance Monitor on the servers.
• Perform Problem Management, Manage Performance/Capacity, Use Systems Monitor Tools, and Ticketing Tool Heat, Info man, IBM-ManageNow, Remedy, and Maximo as per Lean Methodology.

Confidential

• Appointed as the first Service Management contact point for the delivery organization for all the operational activities of the customer .Senior Network Administrator
• Monitoring APL Servers, Links for APAC region with help of monitoring tools Vital Suite, Big Brother.
• Maintaining day to day application support to end users APAC
• Monitoring Requests created in Kintana and ensures proper routing of requests to appropriate persons for further troubleshooting within SLA.
• Chasing request owners, approvers, administrators to ensure completion of requests within timeframe via e-mail / Voice Calls.
• Guiding Team in Preparing User guides for types of requests configured in Kintana, and helping end-users in understanding workflow by uploading the same on Intranet site.
• Preparing Daily / Weekly reports w.r.t links, requests.
• Providing service support based upon defined service level agreements.

Confidential

• Configure, install, maintain, troubleshoot, and support Hardware / LAN equipments. LAN consists of more than 600 systems of HP / Dell make.Role: Lead Network Administrator
• Designated as Spoc to set-up the entire Gurgaon IT Infrastructure from scratch i.e. Installation of Servers File Server, FTP Server, Terminal Server etc. , Workstations, Setting up of connectivity across the Development Center's, Setting up of VOIP box etc.
• Ensure maintaining an accurate inventory of all LAN/WAN hardware and software.
• Work with hardware Vendors ensure timely service of all equipments.
• Preparation of Shift Roster, allocation of task and assisting juniors in handling support work.
• Provides day to day support to end users, including LAN connectivity, hardware, software, printing and telephony issues, and enterprise-wide IT servers and applications.
• Installing, Designing configuring servers HP / Dell / Compaq based on client requirement.
• Installation of VOIP phones configuring on EPABX Nortel 11c Meridian.
• Provides hardware and software administration and maintains the highest level of systems availability.
• Responsible for installation, operation, troubleshooting, and support of telephony systems.
• Responsible for system integration and networking of Computers on big Projects.
• Deployment of NAV and SUS client to desktops and servers and audit the network for any corruption on the daily basis, auditing and reporting the same as per corporate requirement.
• Maintaining system backups and control records restore corrupted data.
• Installation of SAP R/3 4.6x on windows2X server with Database Oracle as per the project.

Confidential

Customer Support Engineer

Responsibilities

• Day to day Monitoring Configuration and Maintenance of mail servers using Lotus Domino R5 which includes Monitoring of mail queues, user id creation / deletion, DL and group membership, Proper replication of databases, Implementation of rights and permissions, Backups and Restoration of mails servers using DAT drives with Ntbackup, Handling mail clients using Lotus Notes and network systems to insure proper functioning.
• Installing and configuring computer hardware and software and procedures to enhance existing network providing technical assistance to users, maintaining system backups and control records , restore corrupted data.
• Deploying New Servers, Antivirus Management, and Network Printers, performing co-ordination with Vendors and scheduling hardware repairs. Internal Network comprised of more than 200 Computers of IBM make.
• Operating systems used for servers and desktops are windows NT4 server and win98 series . Troubleshooting in terms of both Computer hardware and software and maintaining of LAN/WAN was also an integral part of job profile.
• Troubleshooting WAN Connectivity through Leased Line Modems RF Modem with offices at remote locations.

Confidential

Customer Support

Responsibilities

• Desktop, LAN support and coordination with other centers with respect to connectivity and Servers support Compaq Proliant
• Installed of various software products.
• Troubleshooting of hardware and Network related problems, Desktop Support for users using various software.
• Troubleshooting when ever required the connectivity, printers, Hubs and Modems.
• Installation of OS WinNT, Win2K, Linux configuration and maintenance
• Up gradation of hardware and software.
• Vendor Management.

Confidential

Customer Support

Responsibilities

• Installation of PDC's, BDCs, assigning of permissions to Groups and Users and installation and maintenance of LAN's and Server.
• Troubleshooting of hardware and Network related problems, Desktop Support for users.
• Installation of various software applications. Microsoft, Adobe, Corel products
• Troubleshooting when ever required the connectivity, printers, Hubs and Modems
• Hardware Troubleshooting / Repairing of IT Equipments CPU, Printer etc.
• Lotus Notes server/client R5 configuration.
• Digital Camera Setup Video Conferencing / Web-based Conference Setup
• Configuring of Nortel 3903 / 3902 Phone sets to Nortel Epabx- Meridian 11c
• Microsoft Certified Professional - Microsoft Windows 2000 Server Installing, Configuring Administering Win2000 Server .
• Ability to work independently as well as in a team environment, flexible, can handle work pressure, ready to work in 24 7 environments across the globe.