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Sap Crm / Sd / Sap Opentext Consultant Resume

PROFILE:

  • Proven leader skills and results - driven SAP Consultant with over 15 years of IT experience.
  • Experience in implementation and support in SAP CRM all modules such as sales, services and marketing and legacies integration.
  • Experience in implementation and support in Banking projects, Services, Government, Beverages, Technology
  • SAP CRM Configuration skills
  • SAP Business One Configuration skills
  • Experience in implementation and support in SAP PM and SD process.
  • Functional leader in SAP projects.
  • Experience in implementation and support in SAP Business One
  • Experience in implementation and support in ABAP and Java
  • Functional leader SAP CRM and ECC Consultants support teams.
  • Methodology alignment principles.
  • Strong negotiation and communications skills.

TECHNICAL BACKGROUND:

  • Functional and technical experience in SAP CRM modules:
  • Sales, services and marketing.
  • Web ui,
  • Middleware experience.
  • SAP security knowledge.

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM / SD / SAP OpenText Consultant

Responsibilities:

  • Business Process definition,
  • CRM Service Processes MABE (Service Order, Activities, Technician assignment, Warranties, Installed Base, BP, Service Appointments, Service Product, Replacement). Integration of service tickets with Liverpool.
  • SD - Mabe Warranty Policies Notification vía mail with BP rules for sending.
  • CRM Mobile Integration in Confidential for provider accounts and its products by current month.
  • CRM Archiving project customizing for Qualitas.
  • CRM Service Processes Confidential (Service Order, actions integrations for Blue, Legacies, PDF documents, Mailing rules, functional specifications for integrations via WS. Agile Methodology).
  • SAP OTX migration Confidential (Functional specifications for migration, database packages migrated into production systems, customizing, test, and documentation).
  • Design format billing in SAP SD.
  • CRM configuration / SD configuration
  • Delivery Management
  • Unit test
  • Integration test
  • User training
  • Operation support
  • C4C Training and support
  • PO Test, Oracle CRM vs SAP CRM integration
  • Pre-sales activities, SAP CRM / SD support.
  • Mentoring and knowledge management.
  • Contact center develop for Confidential and MABE Mexico. It’s processes are base on Thelephone contact of Service Orders and Case Management Accounts for credits. So there is notification vía mail or phone using actions, creating documents in background and authorization rules over actions for creating calls to legacy systems.
  • Field services maintenance on Confidential, its providers uses an application for making its orders, after that they have to see account balance and the account resume of the whole orders in a month.

Confidential

SAP CRM Consultant

Responsibilities:

  • Business Process definition
  • Functional design specification
  • Design format billing
  • CRM configuration
  • Delivery Management
  • Unit test
  • Integration test
  • User training
  • Operation support
  • Using Case management with ACE rules for notification of task finished over the whole process, this notifications vía mail, or even alert rule modeler, workflows and validations of autorizations with documents, edit, modify or read permissions. There was a high confidential information management.

Confidential

SAP CRM Instructor

Responsibilities:

  • Delivering of 3 SAP CRM Official Academies with excellent scores.
  • Delivering of SAP CRM Service course
  • Delivering of SAP CRM Middleware course
  • Delivering of SAP CRM Marketing course

Confidential

SAP CRM Lead Consultant

Responsibilities:

  • Business Process definition
  • Functional design specification
  • Design sales process integrated with ECC 6.0
  • CRM configuration
  • Delivery Management
  • Unit test
  • Integration test
  • User training
  • Operation support
  • Fiori / ERP integration
  • Contact center for activity calls for sales, over the sales cycle of Rhino. Manage inbound information via its portal for sales order via web.
  • Sales mobile for controlling its opportunities and sales ordes of its customer, in order to see the sales cycle on field and the activities every sales representative have to develop on an opportunity phase till its clousure.

Confidential

SAP SD Consultant

Responsibilities:

  • Business Process definition
  • Functional design specification
  • Design sales order and Digital Billing development
  • SD configuration
  • Master data load
  • Handbook design
  • Delivery Management
  • Unit test
  • Integration test
  • User training
  • Operation support

Confidential

SAP CRM Consultant

Responsibilities:

  • Functional Process implemented: Service tickets management. Master data, Service management, CRM and ECC integration, PI and BW integration with legacies.
  • Validation of existing processes
  • Unitary and integral tests
  • Concept tests
  • Users training
  • Configuration documentation
  • Go Live and follow up data Master load.
  • Support during operation
  • Contact center for internal calls over the building, the main porpuse of working with this, is the SLA’s management due to strong penalties when a service not on time was detected. Creation of service tickets from PM base of planning maintenance order and Creation of service tickets from a legacy system when a failure is detected on a equipment installed.

Confidential

SAP GUIXT / PM Consultant

Responsibilities:

  • GUIXT Scripts development
  • Delivery Manager
  • Design and analysis of PM / WCM processes
  • PM / WCM configurations
  • Users training
  • Unit test

Confidential

SAP CRM Consultant

Responsibilities:

  • Case Management, Activity management, Organizational structure, Master Data, Surveys, Access Control Engine, Security activities.
  • Analysis and definition of BBPs (business scenarios)
  • Processes configuration
  • Functional specifications
  • Integrated tests
  • Training manuals
  • Users training
  • Go Live and follow up data Master load.
  • Support during operation
  • Using Case management with ACE rules for notification of task finished over the whole process, this notifications vía mail, or even alert rule modeler, workflows and validations of autorizations with documents, edit, modify or read permissions. There was a high confidential information management.

Confidential

SAP CRM Consultant

Responsibilities:

  • Functional Process implemented: Marketing campaigns, segmentation models, leads management, opportunity management, master data.
  • Analysis and definition of BBPs (business scenarios).
  • Processes configuration
  • Unitary tests
  • Go Live and follow up data Master load.
  • Support during operation

Confidential

SAP CRM Consultant

Responsibilities:

  • Functional Process implemented: Service tickets management. Master data, Service management, CRM AND ECC integration.
  • Validation of existing processes
  • Unitary and integral tests
  • Concept tests
  • Users training
  • Configuration documentation
  • Go Live and follow up data Master load.
  • Support during operation
  • Contact center for internal calls over the building, the main porpuse of working with this, is the SLA’s management due to strong penalties when a service not on time was detected. Creation of service tickets from PM base of planning maintenance order and Creation of service tickets from a legacy system when a failure is detected on a equipment installed.
  • The orchestration on BPM creates a service ticket on CRM and after that the information is replicated to ECC for revenue reports, and KPI indicators (Architecture - BPM - CRM- ECC- PI, BW, Tivoli).

Confidential

SAP CRM Consultant

Responsibilities:

  • Account Origination process management. Master data, Activity management, CRM and ECC integration, CRM and Legacy integration
  • Validation of existing processes
  • Unitary and integral tests
  • Concept tests
  • Users training
  • Configuration documentation
  • Go Live and follow up data Master load.
  • Support during operation
  • Customizing of the whole sales account origination processes, from leads to opportunities and sales quatition, ending with a sales contract of credit customers. On the service processes related to this process were the account balance information requested by customers, claims and collections of credits signed base on contracts.

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