- Experience in Full cycle implementation, enhancements, rollouts and production support. Detailed knowledge and experience in SAP CRM 7.0 module in areas including CRM Sales, CRM Service, CRM Marketing, CRM Middleware and CRM Interaction Center (IC), ASAP methodology Case Management, Complaints Management & Web UI.
SAP CRM CONSULTANT
- Configured my SAP CRM Marketing for activities, business partners, contacts management, Leads, Campaigns, sales contracts, OTC, attributes and master data.
- Assisted in activities like campaign planning, TPM, target groups. Business Partner Segmentation using Segment builder.
- Defining Billing and Sales Cycle with all the relevant Phases for processing of Opportunities and maintaining the status Profiles.
- Involved in inter - company CRM billing, billing processing and Archiving of Billing documents.
- The setup for master data includes BP, Contacts, Products and Organizational management .Configures the organizational structure as per the blue print.
- Target group creation using segment builder.
- Defined and configured catalogs, codes, and profiles for activity management .
- Designed the Pricing Procedure and associated Condition Types for Customer
- Warranty Accounting Indicators and sales contracts. Also designed the Pricing Condition Types for Pricing Agreements and associated Pricing Procedures for Extended Warranty Contracts.
- Created new Date Profiles, Text/output determination procedures and Status Management.
- Analyzes the master data in ERP system and recommends cleansing of data if necessary before starting the initial download of master data from ERP to CRM system.
- Extensively used core CRM BAPIs and BADIs to facilitate design and develop optimal Back end CRM Objects.
- Involved in gathering required information from end users, supervisors and managers to prepare functional specifications.
- Configured CRM middleware for CRM objects replication, monitoring and Business Document (BDoc) customization .
- Involved in Middleware settings for CRM & R/3 synchronization for smoother data transfer between the two systems.
- Master Data setup including Products, Product catalog, Maintenance of Organizational units, Positions and holders, Business partners- Roles and Relationships.
- Worked with the client for Business Blueprint workshops scope/schedule.
SAP CRM CONSULTANT
- The Project is to Support the SAP CRM System in the CRM Marketing, Interaction center and Web UI Functionalities.
- As a part of this Support project the responsibilities include providing SAP CRM functional support and Coordinate with the technical team in resolving Sales, Marketing, Web UI and Interaction Centre.
- BP roles, Number ranges and Field Groupings, Address Management, Organization Customization (Adding New Attributes in Sales, Services, Marketing Scenarios).
- Customization in Transaction Types, Item Categories, Item Categories Determination, Product Enhancement, Organization Data Determination, Maintaining Territories and Assigning Employs to Territories, Templates Assignment, Partner Processing, Action Profile and Status Management.
- Preparing functional specs for added functionalities
- Configuration of Business Roles
- R/3 to CRM customer replication issues
- Configuration issues related to Segmentation, Target Groups and other marketing functionalities.
- Worked extensively on Web UI configurations.