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Offshore Eam Lead Resume

PROFILE SUMMARY:

  • Working as a Senior Consultant with Confidential
  • 10+ years of experience in analysing and designing business process in SAP PM/CS and their integration with other SAP modules.
  • Have done E2E implementations, roll out and support projects for technology, healthcare, transportation, power, chemical, steel and gas industry clients.
  • Have good experience of leading teams and process areas.
  • Extensive exposure to client facing roles

WORK EXPERIENCE:

Confidential

Offshore EAM lead

Responsibilities:

  • Lead the EAM team for objects delivered as per scrum methodology with 1 - month long sprints.
  • Conduct requirement gathering with client spread across regions.
  • Functional owner for writing functional specifications and co-ordinating with technical team for object development
  • Writing FUT & SIT scripts and their execution with defect resolution.
  • Client demo & driving client for timely UAT execution with defect resolution.
  • Co-ordinate and execute the regression and smoke testings after each sprint.

Confidential, Minneapolis

Business Analyst

Responsibilities:

  • Lead for SAP-salesforce integration for customer field service across US/Canada region for three businesses.
  • Gather requirements for 18 SAP-Salesforce interfaces and lead interface field mappings, testing, resolution of defects and implementing new change requirements.
  • Co-ordination with SAP technical, middleware (Web Methods), data load (Informatica) and Salesforce teams for seamless integration of Salesforce with SAP.
  • Writing test scripts for UT, IT and UAT and driving client for timely completion.
  • Supporting the billing processes including sales order and billing document creation for chargeable services.
  • Hypercare support at highest volume location to support seamless transition of client from legacy to SAP.

Confidential

SAP EAM Offshore Lead

Responsibilities:

  • Monitoring, analysis and resolution of user issues ranging from configuration, ABAP reports, SAP Fiori UI5 applications, mobile SMP applications and third party interfaces, through Remedy & HPQC tools.
  • Onshore hyper care support at various client maintenance centres in Sydney.
  • Periodic gathering of process knowledge for maintenance of Sydney trains, from client and onshore implementation team through knowledge transfer sessions in client’s corporate office in Sydney, for various releases.
  • Planning and execution of unit testing and system integration testing.
  • Monitoring tickets of self and team according to prescribed timelines to minimize SLA breaches.
  • Co-ordinating with various onshore and offshore project teams like development, data, implementation, security, basis etc. for effective ticket resolution.

Confidential

SAP EAM Consultant

Responsibilities:

  • Gathering process requirements/expectations from client through knowledge transfer sessions in client’s corporate office in Perth.
  • Resource estimation for production work orders.
  • Creation of work packs using standard templates and supporting documents like P&Ids, VEMs, PRTs, GA drawings etc.
  • Interaction with onshore/offshore system engineers for required asset related information to build quality work packs.

SAP EAM Lead Consultant

Confidential

Responsibilities:

  • Analysing the existing PM processes & gathering additional business requirements, identifying the gaps, suggesting process additions/changes and preparing BBP documents.
  • Fresh implementation of Customer Service module for Customer complaint/request handling including disconnections and reconnections.
  • Work Management configuration for generation of IS-U service notification from CRM Web UI.
  • DIP profile configuration and integration with SD for Resource Related Billing.
  • Conducting user workshops.
  • Configuring end to end PM processes like breakdown, preventive, predictive, refurbishment & calibration and their integration with MM, FI & CO modules.
  • Analysing customer reporting requirements and writing the functional specifications and interacting with the development team for delivery of the same.
  • Master data cleansing & upload through LSMWs, BDCs & BAPIs.
  • Preparation of test scripts and conducting UT &UAT testing.
  • Post-live stabilization support.

Confidential

SAP PM Consultant

Responsibilities:

  • Gathering and analysing business requirements, identifying the gaps, suggesting process changes and preparing business blueprint documents.
  • Conducting user workshops at all plant locations.
  • Configuring end to end business processes and their integration with MM, QM, PS, FI & CO modules.
  • Analysing customer reporting requirements and writing the functional specifications and interacting with the development team for delivery of the same.
  • Master data cleansing & upload through LSMWs, BDCs & BAPIs.
  • Preparation of test scripts and conducting UT, IT & UAT testing.
  • End user workshops at all plant locations.
  • Post-live stabilization support, user issue monitoring & resolution through Solman tool.

Confidential

SAP EAM Consultant

Responsibilities:

  • Gathering and analysing business requirements, identifying the gaps, suggesting process changes and preparing business blueprint documents.
  • Conducting user workshops.
  • Configuring end to end business processes and their integration with MM, QM, FI & CO modules.
  • Analysing customer reporting requirements and writing the functional specifications and interacting with the development team for delivery of the same.
  • Preparation of test scripts and conducting UT, IT & UAT testing.
  • Preparations of master data upload templates and uploading tools.
  • Cleansing & upload of master data.
  • Providing the post go-live support, user issue monitoring & resolution through Solman tool.

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