PROFILE SUMMARY:

• Working as a Senior Consultant with Confidential
• 10+ years of experience in analysing and designing business process in SAP PM/CS and their integration with other SAP modules.
• Have done E2E implementations, roll out and support projects for technology, healthcare, transportation, power, chemical, steel and gas industry clients.
• Have good experience of leading teams and process areas.
• Extensive exposure to client facing roles

WORK EXPERIENCE:

Confidential

Offshore EAM lead

Responsibilities:

• Lead the EAM team for objects delivered as per scrum methodology with 1 - month long sprints.
• Conduct requirement gathering with client spread across regions.
• Functional owner for writing functional specifications and co-ordinating with technical team for object development
• Writing FUT & SIT scripts and their execution with defect resolution.
• Client demo & driving client for timely UAT execution with defect resolution.
• Co-ordinate and execute the regression and smoke testings after each sprint.

Confidential, Minneapolis

Business Analyst

Responsibilities:

• Lead for SAP-salesforce integration for customer field service across US/Canada region for three businesses.
• Gather requirements for 18 SAP-Salesforce interfaces and lead interface field mappings, testing, resolution of defects and implementing new change requirements.
• Co-ordination with SAP technical, middleware (Web Methods), data load (Informatica) and Salesforce teams for seamless integration of Salesforce with SAP.
• Writing test scripts for UT, IT and UAT and driving client for timely completion.
• Supporting the billing processes including sales order and billing document creation for chargeable services.
• Hypercare support at highest volume location to support seamless transition of client from legacy to SAP.

Confidential

SAP EAM Offshore Lead

Responsibilities:

• Monitoring, analysis and resolution of user issues ranging from configuration, ABAP reports, SAP Fiori UI5 applications, mobile SMP applications and third party interfaces, through Remedy & HPQC tools.
• Onshore hyper care support at various client maintenance centres in Sydney.
• Periodic gathering of process knowledge for maintenance of Sydney trains, from client and onshore implementation team through knowledge transfer sessions in client’s corporate office in Sydney, for various releases.
• Planning and execution of unit testing and system integration testing.
• Monitoring tickets of self and team according to prescribed timelines to minimize SLA breaches.
• Co-ordinating with various onshore and offshore project teams like development, data, implementation, security, basis etc. for effective ticket resolution.

Confidential

SAP EAM Consultant

Responsibilities:

• Gathering process requirements/expectations from client through knowledge transfer sessions in client’s corporate office in Perth.
• Resource estimation for production work orders.
• Creation of work packs using standard templates and supporting documents like P&Ids, VEMs, PRTs, GA drawings etc.
• Interaction with onshore/offshore system engineers for required asset related information to build quality work packs.

SAP EAM Lead Consultant

Confidential

Responsibilities:

• Analysing the existing PM processes & gathering additional business requirements, identifying the gaps, suggesting process additions/changes and preparing BBP documents.
• Fresh implementation of Customer Service module for Customer complaint/request handling including disconnections and reconnections.
• Work Management configuration for generation of IS-U service notification from CRM Web UI.
• DIP profile configuration and integration with SD for Resource Related Billing.
• Conducting user workshops.
• Configuring end to end PM processes like breakdown, preventive, predictive, refurbishment & calibration and their integration with MM, FI & CO modules.
• Analysing customer reporting requirements and writing the functional specifications and interacting with the development team for delivery of the same.
• Master data cleansing & upload through LSMWs, BDCs & BAPIs.
• Preparation of test scripts and conducting UT &UAT testing.
• Post-live stabilization support.

Confidential

SAP PM Consultant

Responsibilities:

• Gathering and analysing business requirements, identifying the gaps, suggesting process changes and preparing business blueprint documents.
• Conducting user workshops at all plant locations.
• Configuring end to end business processes and their integration with MM, QM, PS, FI & CO modules.
• Analysing customer reporting requirements and writing the functional specifications and interacting with the development team for delivery of the same.
• Master data cleansing & upload through LSMWs, BDCs & BAPIs.
• Preparation of test scripts and conducting UT, IT & UAT testing.
• End user workshops at all plant locations.
• Post-live stabilization support, user issue monitoring & resolution through Solman tool.

Confidential

SAP EAM Consultant

Responsibilities:

• Gathering and analysing business requirements, identifying the gaps, suggesting process changes and preparing business blueprint documents.
• Conducting user workshops.
• Configuring end to end business processes and their integration with MM, QM, FI & CO modules.
• Analysing customer reporting requirements and writing the functional specifications and interacting with the development team for delivery of the same.
• Preparation of test scripts and conducting UT, IT & UAT testing.
• Preparations of master data upload templates and uploading tools.
• Cleansing & upload of master data.
• Providing the post go-live support, user issue monitoring & resolution through Solman tool.