SUMMARY:

• A competent and agile professional with 6+ years of SAP CRM TPM experience
• Creative & strategic thinker with excellent stakeholder & client relationship management working with off - site & on-site teams across the globe
• Strong listening, interpretative, problem-solving & communication skills to understand issues and design solution

PROFESSIONAL EXPERIENCE:

Confidential

SAP Customer Business planning implementation - Functional Leadership

Responsibilities:

• Understand companies TPM process and half implemented SAP Customer business planning
• Complete the remaining development, apply feature pack 3 upgrades and notes
• Manage business workshop, provide with solutions and enhancements

Confidential

Global Support Coordinator - CRM TPM

Responsibilities:

• Took on leadership role of coordinating tickets globally and worked on ‘Emergency tickets’ with SLA of 4 hours
• Provided solutions to tickets raised by end users and assigning tickets to team, escalating issues to other modules as and when necessary
• Worked on data archiving, new spends configuration and setting up MCRM system for S4 (North America) consolidation, master data download from SAP R3 Performing system refresh and testing
• Improved End of day jobs in auto-sys which reduced support tickets
• Conducted root cause analysis on complex data issues and managed cleanup activities for over 10,000 Company Master Data SKU discrepancies.
• Experience of Middleware in BDOC’S, data exchange between R3 (SD)backend & SAP CRM, and consistency & monitoring of the data exchange

SAP Customer Business planning Techno-Functional

Confidential

Responsibilities:

• Design and deliver SAP Customer business planning for entire Confidential and Confidential ’s
• Techno-Functional lead for global bundle implementation for packages like product replacement, mass rate change and volume update, approval process of promotion, promotion life cycle design.
• Studying the as-is business process of Asia Pacific, Europe and Americas and developing High Level design( To-be) for global bundle for the packages and Co-ordinating with cross functional team like R3, APO, BI whenever required.
• Designed and configured promo life cycle of Baseline and uplift promotions, designed approval layout depending on Hurdle rate set in the system
• Conceptualized and Design solution for business to Mass change rate and volume with passion, which received the highest rating from the Leadership team and business
• Developed few Classes and FM in CRM system for Mass change of rate and volume and approval and basic understanding of SAP UI5 with respect to SAP CBP
• Setting up master data in CRM, Customer, SKu, Pricing, configuring spends and key figure
• Setting RA (Responsibility area), CBP plan for Business users for Testing
• Conducted Sprint in Dublin for 30 users to show first look and feel of the project, provide demo & hands o
• Configured Product replacement as per SAP document, debugged and Identify issue in SAP Standard document, raised OSS to SAP

Confidential

Business Analyst SAP TPM

Responsibilities:

• Manage project scopes, budget, deadlines, meetings & risks to keep Project Delivery successful with high quality
• Identified issues, gaps in the project, the impact of other projects & upgrades, resource allocation & eliminate those
• Proactively perform business communication, demos to build credibility, establish rapport and trust
• Performed regression, Integration & Quality test also provided go-live support and Maintenance
• Configured and customized SAP TPM, Organizational model, Territory management, Spend Management, Key figure planning, Price List, Hurdle Rate, Listing and Exclusion, Integration with BW & ERP systems, Middleware Master data download from ECC(SD) to CRM.
• Increased TM instance to accommodate 3 different time zone in one system
• Involved in BW configuration with help of document Created info cubes, multi provider, query, process chain, Planning function, info packages, process chains,
• Provide help in testing BI Reports like CBR (P&L Report), pre and post evaluation reports to see current year LE/Budget, previous year actual, next year plans, Commercial goals, demand plans(APO)
• Drive Mass Listing for the Asia Pacific increased the efficiency of KAM by 30% with significant time saving
• Independently planned, coordinated & facilitated customer requirements (scope) workshop for 40 users’ on-site in Amsterdam, highly adept at diplomatically facilitating discussions by influencing and negotiating with stakeholders
• Established change management for around 40 users in Australia, ensuring 0% post-go-live critical issue & 100% utilization

Confidential

Business Analyst

Responsibilities:

• Deliver an app to increase the efficiency of salesman taking orders in SAP DMS( Distributor Management systems)
• Worked closely with the key stakeholders to find out the vision and persistence of the app, understand the overall project scope of the project through the workshop, articulate and create high-level solutions and proof of concept
• Produce detailed Project Charter, Project plans with schedule set key tasks & milestones, phases, resource allocation, duration, dependencies, deadlines & constraints & build Project Documentation as per company's established procedures
• Designed mock screens for finalizing the UI/UX and worked with the android developer to design the app
• Developed a communication plan and managing weekly, monthly calls & weekly status reports to Management
• Engaged & collaborate with all the cross-functional teams to ensure training, documents, and delivery needs are met
• Application saved 30 mins per visit which increased the efficiency and let to the subsequent increase in sales
• Identified performance issue in the system due to redundant data and performed master data clean-up activity increasing the speed of application by 20%, resulting in customer satisfaction.

Confidential

Responsibilities:

• Worked as CRM Function Consultant in end to end Volume planning implementation for Indo-China Hub Implementation.
• Involved in initial pricing analysis and designed pricing solution .
• Consolidation for single Pricing procedure in CRM, Configuration for Spends, Key figure.
• Involved in all TPM integration activities including like ECC integration for rebate and pricing, BW integration for planning layouts, APO integration with BI for APO forecast data
• Basic understating above fox code

Confidential

CRM Function Consultant

Responsibilities:

• Travelled onsite to Vietnam for Kick off Workshop
• Working as key resource in configuring and customizing Organizational Model, Spends, Key figure, pricing procedure and on creating new Territory and rules.
• Having a sound knowledge on SAP Accelerated Trade Promotion Planning with Microsoft Excel edition
• Designed Macro in excel workbook to copy past months data to non promoted volume

Confidential

Responsibilities:

• Involved in key discussion with business in finalizing the New customer Hierarchy as per the Confidential standard.
• Single Handedly discussed with business and configured New conditions (Spends) in CRM for China TPM as it is non executable and the discounts and rebates do not flow from CRM to SD
• Configured Listings, created new listings as per Hierarchy and New Territory(TM) and rules in CRM system
• Closely worked with business in identifying and closing all the key activities related to old Hierarchy.
• Handled all the cutover activities and Post go live support
• Travelled onsite to China handled singularly User acceptance testing

Confidential

SAP CRM Functional Consultant

Responsibilities:

• Involved in an End to End Implementation and rollout for Hong Kong TPM
• Having sound knowledge in customizing and configuring Trade Spends, Condition generation, Key figure planning, Price List, Hurdle Rate, Listing and Exclusion, Integration with ECC and BW system
• Closely worked on Integration testing. end to end testing and Negative testing
• Involved in setting up the End of day Jobs in autosys
• Travelled onsite to Hong Kong for user training and post go live support

Confidential

SAP CRM Functional Consultant

Responsibilities:

• Proficient in configuring and customizing the key concepts of Marketing which includes Marketing planning and campaign management, Marketing calendar and Segmentation.
• Worked in customizing and configuring the Basic functions like Organizational data determination, Partner processing, status profiles, Action profiles, Text determination and Activity management.
• Hands on experience in CRM Web UI in areas of defining new Business Role, configuration, Define new navigation Bar profile and enhancing the standard Web UI configuration as per the client requirement.

Confidential

ABAP support Consultant

Responsibilities:

• Involved in development of Changes request, Bug Fixes,Smart forms and ALV reports