SAP CRM Consultant Resume

OBJECTIVE:

SAP CRM and SAP ECC consulting.

SUMMARY:

Ten years as SAP ECC Consultant in modules Plant Maintenance (PM) and Customer Service (CS). Nine years as SAP CRM Consultant. SAP CRM web client for IS - Utilities experienced. SAP certified consultant. Italian citizen with EU passport. Fluent in Portuguese, Spanish and English. Industrial engineer.

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM Consultant

Responsibilities:

Process mapping, configurations and tests for Contracts, Leads and Oportunities.

Confidential

SAP CRM Consultant

Responsibilities:

Survey, analysis and documentation of solutions for Customer current problems and future improvements.

Confidential

SAP CRM and ECC CS Customer Service Consultant

Responsibilities:

Global design GAP analysis, local requirements mapping, functional specifications, IMG configurations, workshops and testing.

Confidential

SAP CRM Consultant

Responsibilities:

Support and improvements.

Confidential

SAP CRM Consultant

Responsibilities:

Local process and gaps mapping for Interaction Center, Sales, Service and E-commerce.

Confidential

SAP CRM consultant

Responsibilities:

Blueprint, configurations, development specifications, unitary tests, integrated tests, authorization profiles, training and Go Live support.

Confidential

SAP CRM consultant

Responsibilities:

Data migration, configurations and tests.

Confidential

SAP CRM consultant

Responsibilities:

Business blueprint and prototyping for Web Client Interface, Sales, Marketing and E-commerce (B2B, BOB e B2C).
Configurations, unitary tests, integrated tests and development specifications.

SAP CRM consultant

Confidential

Responsibilities:

Middleware monitoring: Replication of business partners, business agreements/contract accounts, connection objects, PODs/premises and contracts.
ECRMREPL (ISU contract error monitor) monitoring: Replication of move-in/out and product/rate category changes for contracts.
Component workbench (BSP WD CMPWB). Views and components adjustments.
Business Roles, Role Configuration Keys, Navigation Bar Profiles, PFCG Roles, Work Centers, Logical Links, Transaction Launcher, BSP Component Workbench configurations.
Banks and address structure synchronization adjustments for load objects DNL CUST BNKA and DNL CUST ADDR in order to correct data inconsistencies between customizing objects replication and master data replications (delta loads).
Rate category change and move-in/out processes adjustments with the purpose of to consider the installations billing period’s endings and avoid ECRMREPL errors.
Obligatory fields corrections for components/views ensuring all fields fulfillment in web pages to proper data replication to CCS.
Quality client refresh support (CRM productive client copied to quality client).
Master Data Templates (MDT, EPRODCUST) creation and adjustments. Creation of new ones for new rate categories and adjustments regarding insertion of a function (virtual evaluation type) to determine the meter reading unit for installations.

Confidential

SAP R/3 consultant

Responsibilities:

Adjustments and enhancements project. Functional specifications, configurations and tests.

Confidential

SAP R/3 consultant

Responsibilities:

implementation, Plant Maintenance (PM) module, release 7.0.
Business blueprint and prototyping.

Confidential

SAP R/3 consultant

Responsibilities:

implementation, Customer Service (CS) module, release 5.0
New functionalities and enhancements project. Business blueprint, configurations, tests, users training and Go Live support .

Confidential

SAP R/3 consultant

Responsibilities:

Enhancements project.
Abap development specifications.
Unitary and integrated tests.
Go live support.

Confidential

SAP CRM consultant

Responsibilities:

Marketing Planner and R/3 PS middleware integration.
Marketing Planner and SEM BPS integration.
Business blueprint, prototyping, IMG configurations and abap development specifications.
Unitary and integrated tests.
Users training and Go live support.

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