SUMMARY:

SAP & HR Professional with over a decade of broad range experience to include courseware development, instructional design, technical documentation, instructor led training, end - user training/eLearning, web based training, virtual training, train the trainer, adult learning theories, post go-live support, Organizational Change Management, Business Process Mapping, SAP HCM configuration, organizational management/personnel administration (OM/PA), payroll and time management (PY), policy & procedure development & implementation, training & development, talent management, recruiting/staffing, onboarding, employee relations (EEO), conflict resolution, benefits & compensation. Exceptional communication skills (verbal & written) to include daily interactions with a culturally diverse workforce, Project Management, Business Owners and Process Team Members with proven ability to successfully achieve organizational goals.

TECHNICAL SKILLS:

Skills: SAP (HCM, FI, SD, MM, PM, SRM, CRM), MS Office Suite (Word, Excel, PowerPoint, Access), MS Project, SharePoint, LMS, Solution Manager, Documentum, DocuTools, uPerform, Articulate, Captivate, Flash, Snag-It, Lectora, ARIS, MS Outlook, Visio, Adobe Photoshop, Taleo, G/C/EMTS (HRIS Global candidate & employee management tracking system), SPOT (synchronized pre-deployment and operational tracker), Sarbanes-Oxley (SOX) Audit, excellent communication skills (oral & written);

Adult Learning Methods: Principles of Adult Learning; Adult Learning Theories and Practices; Learning Styles;

Instructional Design Models: Kirkpatrick’s 4 Levels of Training Evaluation; ADDIE Model; Dick and Carey Model

PROFESSIONAL EXPERIENCE:

Confidential, Jackson, MS

SAP Training Consultant

Responsibilities:

• Prepare and deliver knowledge transfer and training.
• Create and conduct train-the-trainer and super user network training, end user training, and coaching.
• Travel throughout the State of Mississippi delivering ILT to end-users for the following
• SAP Basic Navigation and MAGIC Overview, SRM Administration (Contracts, PO Process, Shopping Cart Process, & Strategic Sourcing) and Plant/Fleet Management (ECC & CRM).
• Support UAT with overview and tester training.
• Update concept slides, exercise guides and develop job aides.
• Provide post go-live support via help desk and coaching.

Business Readiness/ISD Training Lead

Confidential, Falls Church, VA

Responsibilities:

• Liaison between process team, SME’s and end users; integral role in organizing the change management from the “as is” to the “to be” processes and implementation.
• Responsible for building and deploying the training curriculum as it relates to the conception, design, development, creation and maintenance of SAP training solutions and material.
• Work with Subject Matter Experts (SME’s) to ensure effective Business Process Mapping (BPM) is achieved.
• Design training materials to include Concept Slides, Quick Reference Guides, Work Instructions, Job Aids and Exercise Data Sheets.
• Responsible for execution of training design and development across multiple business streams; Procurement (P2P), and SD (OTC).
• Coordinate the rollout of assigned training programs.
• Organize and facilitate train-the-trainer workshops.

Sr. Consultant

Confidential, Irving, TX

Responsibilities:

• Liaison between Subject Matter Experts (SME’s) and Super Users to ensure effective Business Process Mapping (BPM) is achieved.
• Integral role in organizing the change management from the “as is” to the “to be” processes and implementation.
• Design training materials to include Concept Slides, Exercise Guides, Work Instructions, Job Aids and Exercise Data Sheets.
• Responsible for execution of training design and development across multiple business streams; Finance (AP/AR) and Procurement (P2P).
• Facilitate train-the-trainer workshops.

Training Lead/Lead Payroll Analyst

Confidential, Brooklyn, NY

Responsibilities:

• Lead a team of consultants (trainers & analysts) during post go-live support on the resolution of payroll/time management issues and supply chain matters.
• Deliver state-of-the-art training solutions aligned with strategic objectives and initiatives.
• Coordinate and validate training activities with Union Reps and SME’s across various business streams including, Payroll/Time Management (PY-TM), and Materials Management (MM).
• Organize and facilitate train-the-trainer workshops.
• Update training materials when changes to union contract are ratified.
• Ensure updates are communicated via mass media.
• Provide Instructor-Led Training (ILT) and Web-Based Training (WBT) and ongoing maintenance of ILT & WBT content.
• Offer remedial training, coaching, and one-on-one training to Timekeepers and Supply Chain personnel in an effort to prevent future time entry and shopping cart issues.
• Conduct time sheet and payroll analysis and provide resolution on issues discovered.
• PR1 & OR1 Testing (SAP production environment) - detect time entry errors prior to posting payroll.
• Capture data for new issue resolution.
• Direct employees to job aids and communications via the Intranet that address specific employee issues.
• Guide employees to web-based training and performance support resources (e.g., uPerform on the Intranet).
• Establish field clinics for employees at remote sites to collect payroll issues for resolution.

Training Lead

Confidential, Tucson, AZ

Responsibilities:

• Responsible for execution of training design and development across multiple business streams; Financial Accounting (FI), Human Resources (HCM), Materials (MM).
• Responsible for the development, design and creation of training materials for HCM, MM & FI modules.
• Design End User training materials to include Quick Reference Guides, Cue Cards, and exercise data sheets.
• Provide Instructor-Led Training (ILT) and Web-Based Training (WBT) and ongoing maintenance of ILT & WBT content.
• Coordinate the rollout of assigned training programs to include development of launch and support materials.
• Conduct train-the-trainer sessions.
• Assist in the set-up of courses in LMS.
• Ensure completion of all learning management activity aspects of training (registration, training material housing, evaluations, etc.).
• Work with Subject Matter Experts (SMEs) to ensure effective Business Process Mapping (BPM) is achieved.
• Coordinate and validate training activities with process teams and SME’s.
• Provide post-implementation training and documentation support strategy.

Training Consultant

Confidential, Grand Prairie, TX

Responsibilities:

• Design, develop and produce support materials such as Quick Reference Guides, Job Aids, Tool-kits, Glossaries, Exercise Guides, and Work Instructions.
• Create project communication strategy and tools.
• Develop comprehensive, customized multimedia end-user materials to support current implementation and subsequent phases.
• Quality test data to use for exercises.

Confidential

HR Manager

Responsibilities:

• Responsible for the development, implementation and administration of Human Resources programs, policies, processes and procedures designed to attract, retain and reward employees globally in alignment with overall business strategy.
• Accountable for the performance and results of a related discipline or sub-group within a function.
• Manage the delivery of functional objectives by providing leadership and direction to team members.
• Participate in the development of functional strategy and responsible for global processes and procedures.
• Use judgment to interpret internal and external issues and develop best practices.
• SAP daily transactions in Organizational Management with emphasis in Personnel Administration, Benefits/Compensation plans and Payroll.
• Direct the successful demobilization of over 5000 civilian employees in Southern Iraq, ensuring no employee is left behind.
• Manage post-demobilization activities in Kuwait, thus concluding Operation New Dawn in Iraq.
• HR Supervisor/HRD Performance Lead Consultant (Trainer) Iraq & Kuwait
• Responsible for improving the knowledge, skills and attitudes of employees particular to a specific job or task throughout Iraq and Kuwait.
• Identified, deployed and developed detailed requirements for training, Work Instructions, documentation materials and communication plans.
• Responsible for successful train-the-trainer, end user training, and training material creation, updating, and ongoing maintenance.
• Identify, lead and integrate Instructors within Work streams.
• Assist with identifying trainer resources.
• Designs, monitor development of, ensure distribution of, and monitor results of an assessment tool to evaluate training effectiveness, including creation of metrics.
• Identify and ensure completion of all learning management activity aspects of training (registration, training material housing, evaluations, etc.).
• Manage activities and tasks, monitor progress, and issues resolution.
• Develop courses and content, outlines, schedules and user documentation.
• Develop comprehensive, customized multimedia end-user materials.
• Conduct ILT & WBT for various functional areas, i.e. HR, FI, Procurement, MM, Construction, HSE, etc. throughout Iraq and Kuwait.
• Used uPerform and Captivate to create Work Instruction simulations.
• Deliver basic navigation as well as in-depth training for SAP modules.

Senior HR Generalist/Trainer PMO

Confidential

Responsibilities:

• Direct the daily activities of seven (7) locations as well as functional support teams across the globe.
• Establish priorities for the management and completion of assigned tasks and deliverables.
• Confer with Management to identify specific training needs; formulate training programs.
• Conduct FLS (front line supervisor) training for Site Leaders.
• Conduct Confidential COBC (code of business conduct), Ethics, & TIP’s (human trafficking) Training classes.
• Conduct Performance Management, Harassment Free Workplace and CHORDA (conflict resolution) Training.
• Used uPerform and Captivate to create Work Instruction simulations.
• Provide guidance and training to less experienced HR staff members (Generalists, Associates & Assistants).
• Direct resources in resolving client and customer concerns.
• Oversee and conduct quarterly Sarbanes-Oxley (SOX) Audit.
• Primary Point of Contact (POC) for Investigations concerning COB violations, Policy violations and violations of Employment Agreement.
• Provide guidance, counsel and support to management regarding the interpretation and application of policies and procedures.
• Assist Management in coaching and counseling to render aid in resolving general employee-related matters.
• SAP transactions in Organizational Management with emphasis in Personnel Administration (ESS/ MSS), Benefits/Compensation plans, Time Management and Payroll.
• Conduct exit interviews for demobilizing employees.

HR Generalist / Site Lead (PMO)

Confidential

Responsibilities:

• Provide guidance, counsel and support to management regarding the interpretation and application of policies and procedures.
• Assist Management in coaching and counseling to render aid in resolving general employee-related matters; provide guidance to Managers and Supervisors in preparing counseling statements; conduct investigations on a case-by-case basis.
• SAP daily transactions in Organizational Management with emphasis in Personnel Administration, Benefits/Compensation, Time Management & Payroll.
• Ensure Site staffing levels are IAW BOE (basis of estimate); collaborate with Site Manager, Project Lead and Project Controls in preparing Site BOE; track requisitions (Req’s) accordingly working closely with SMT; maintain and update Site Organizational Chart.
• Compile DOP’s for IJA’s, IJP’s and ETF’s.
• Serve as HR Representative on interview panels.
• Conduct exit interviews for demobilizing employees.
• Prepare demobilization WEBPAN; process WEBPAN for employee information changes.
• Coordinate FLS training for Site Leaders; conduct Confidential COBC & TIP’s training classes for employees without computer access.
• Instruct PMR, Harassment Free Workplace and CHORDA Map Training.
• Provide guidance and training to less experienced HR staff members (Generalists, Associates & Assistants).
• Process Rest & Relaxation (R&R) Requests, Leave Without Pay (LWOP) Requests, Emergency Leave (EMLV) Requests and Demobilization Travel Forms for 7 Sites.
• SAP daily transactions in Benefits/Compensation plans and Payroll; extensive experience with various Infotypes.
• Prepare Dubai Visa requests for Confidential Foreign Nationals (FN)/extensive interaction with Dubai Travel Team.
• Scan employees for movement purposes via Employee Management Tracking System (EMTS).
• Prepare daily report from EMTS to Manifesting Team of all exiting employees.
• Maintained previous duties related to Orientation, Multi National Force Iraq (MNF-I), CAC renewals and various daily reports.
• Initial Point of Contact (POC) for onboarding new employees that matriculate throughout Iraq; maintain ATS.
• Coordinator/Facilitator/Instructor for New Hire Orientation.
• Ascertain that all incoming employees are knowledgeable & well informed on policies and procedures.
• Prepare daily roster of new hires and disseminate to Billeting and Operations for Accountability Report.
• POC for MNF-I badging process & CAC renewals (DD1172).
• Prepare daily roster for BOE accountability.
• Process EFT’s, Insurance Enrollments and Emergency Leave Entitlements.
• Support HR Movement with Flight Manifests, TR (travel request) Logs.
• Ensure outlying Sites in Iraq receive pertinent information regarding site-specific procedures.
• SAP daily transactions in Benefit plans and Payroll; extensive experience with various Infotypes.
• Assist with administrative tasks and special projects.

Confidential, Grand Prairie, TX

SAP Consultant

Responsibilities:

• Designed and created training materials for HCM, FI, MM, CRM & SD modules to include:
• Organizational Management, Personnel Administration, Time Mgmt., Payroll, Master Data Management, General Ledger, Credits, Debits, Pricing, Invoicing, Billing, Purchase Orders, Requisitions & Contracts.
• Curriculum development and design for HR, FI, CRM, MM & SD.
• Test HR, FI, MM & SD training material.
• Test transaction documentation for accuracy.
• Delivered Instructor led training in HR, FI, MM & SD modules.
• Delivered CRM training to sales teams and Customer Service Employees.
• Design end user training materials to include Quick Reference Guides, Student Exercises and exercise data sheets.
• Used authoring tool to design user guides and exercises.
• Redesign existing training materials documentation for instructor led role based training such as participant guides, exercises and quick reference documents.
• Continued process enhancements through on-going communications with process team members and business process owners.
• Used uPerform & Captivate to create simulations.
• Developed strategy for creating and deploying training.
• Gather and Document requirements.
• Defined Enterprise Structure, Personnel Structure, Organizational Management, Pay scale Structure and Wage Type Structure.
• Worked with Infotype settings in Organizational Management; setup the Org Structure, created new Org Units and assigned relationships between positions, jobs and cost centers, assigned positions and cost centers to Org units.
• Set up integration with Personnel Administration and Recruitment.
• Worked in configuring Personnel Actions to assist delimitation of absence quota upon termination.
• Defined/maintained personal data, organizational data and basic settings for PA/PD.
• Used PA40 for hiring of employees and responsible for Hiring actions, creating new Personnel Actions, Personal data, organizational assignment, planned working time and basic pay.
• Configured additional payment, recurring payment wage types and maintained the tables T512W, T511.
• Configured document categories and orders in Garnishments; garnishment deduction wage types & its relevant processing class.
• Defined remittance rule, maintained wage types for processing and remittances.
• Posted payroll accounts to personnel expenses (FI) and personnel costing (CO).
• Worked on Infotype 221 using batch processing to update the payroll results.
• Worked on Month end accruals and posting them to accounting.
• ConfiguredTM04 schema in time evaluation for time entry without clock times.
• Configured different data entry profiles for the Cross Application Time Sheet (CATS) for employees entering time data into CATS.
• Communicate daily & weekly project results to PM and core team members.
• Participated in Plan & Define phase of implementation.
• Participated in cut over process and transformation.
• Determine post-implementation training and documentation support strategy.

Confidential, Dallas, TX

Recruiting & Placement Manager

Responsibilities:

• HR SME in Blueprint to Go Live phase of the SAP implementation.
• Worked closely with Change Management Consultant and project teams during SAP implementation.
• Participated in Plan & Define phase of implementation.
• Defined Enterprise Structure, Personnel Structure, Organizational Management, Pay scale Structure and Wage Type Structure.
• Worked with Infotype settings in Organizational Management; setup the Org Structure, created new Org Units and assigned relationships between positions, jobs and cost centers, assigned positions and cost centers to Org units.
• Set up integration with Personnel Administration and Recruitment.
• Worked in configuring Personnel Actions to assist delimitation of absence quota upon termination.
• Used PA40 for hiring of employees and responsible for Hiring actions, creating new Personnel Actions, Personal data, organizational assignment, planned working time and basic pay.
• Developed strategy for creating and deploying training.
• Facilitated Train-the-Trainer workshops for Power Users.
• Conduct Employment law workshops for HR staff.
• Identify and implement best practice recruitment strategies.
• Lead recruiters to determine best approaches for sourcing.
• Oversee onboarding program for all new hires.
• Develop and build strong clientele rapport by providing necessary support to clients.
• Develop & increase sales by ensuring quality service to clients and applicants are maintained.
• Maintain and increase the profitability of the Region by controlling costs and expenses.