SUMMARY

• 9.5 Years of experience in implementation and support of various SAP products, including SAP ECC, Solution Manager, SLT, APO, BW, GRC, HR, TDMS, PO, LaMa, and CPS. Database SAP HANA, Oracle and MSSQL, and operating system Windows, AIX, and Unix. Expertise in solution manager 7.2.
• Hands on experience in overall administration of SAP landscapes and providing 24x7 support for any IT issues.
• System refresh, System copy and built system from scratch using TDMS, SWPM and Backup restore method.
• Overall analysis of system performance, Identifying bottlenecks, identification, and implementation of solution.
• SSO setup, Kerberos authentication and certificate configuration.
• System upgrade using SUM, Kernel upgrade, SAP Support pack and Patch upgrade, note implementation.
• SAP Asset manager and cloud platform working knowledge.
• TMS configuration, Clients Administration, Archiving management,
• Archiving and storage space management, adhering to audit compliances.
• Batch Job Scheduling/administration in SAP and in CPS.
• Working knowledge of Server, shared storage, and Network drive storage.
• Spool management in SAP (printer and spool related activities)
• Daily Health check of Production systems and keeping environment healthy.
• Worked with tools like Jira, BMC Remedy, Hp Quality centre, Clear quest, Lotus notes.
• Sox compliance and audit documentation experience.
• Operating system: windows, Unix and Suse Linux, red hat.
• Database: HANA, Oracle, MaxDB and MSSQL.
• SAP Solution Manager end to end implementation, right from hardware sizing to releasing the system for production environment.
• Infrastructure preparation, Basic configuration, and system preparation.
• SLD setup, LMDB setup, Host and SMD agent installation.
• Managed system configuration for technical monitoring, template, and threshold management.
• ChaRm configuration Retrofit configuration and CTS+ configuration.
• End user experience Monitoring, setting up EEM robots, recording and deploying scripts and creating dashboard for business users.
• Interface channel monitoring: For RFC connection and Idoc monitoring.
• CCLM: configuration of Custom code lifecycle management and blacklisting functionality.
• Integration of Solman with Remedy to automate incident generation, corresponding to alerts.
• Analysing Root cause analysis, interactive reporting, and other system performance indicators.
• Configuration of Interface and channel monitoring for Idocs, RFC, message flow etc.
• EWA setup, Test automation setup, DVM and UPL configuration.
• Database administration using HANA Cockpit and HANA Studio.
• System refresh with HANA DB (backup - restore)
• Security and user administration
• Performance tuning and optimization of HANA DB.
• Scheduling and management of Backups
• Logs and traces analysis.
• Start and stop of HANA DB and various services.
• HANA client installation and upgrade.
• Integration with solution manager for monitoring and root cause analysis.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Ensured no faulty transports deployed to production, by implementing transport checker tool, Critical objects check, ABAP test cockpit, CSOL check and release check, integrated them with Charm so developers get the error or warning during TOC creation.
• Completely automated system refresh activity with Blue Prism, reduced refresh time from 15 hrs to 5 hrs, and eliminated 90% manual intervention.
• TDMS time slice system copy time reduced from 5 days to 3 days by changing deletion and data transfer settings. Configured automatic notifications in case of failure.
• Configured CCLM for identifying and deleting custom programs, to prepare system for S/4 HANA.
• Integrated solution manager with Remedy so alerts generated in alert inbox gets converted to a remedy incident, which ensures timely action and resolution.
• Working as a sap basis lead at client location, coordinating with globally placed teams to ensure 24X7 support.
• Interact with client, to understand the requirement, process improvement, automation ideas and overall IT experience enhancement
• Define targets and deadlines for team members and keeping a track throughout the lifecycle to eliminate last minute rush, providing technical help wherever required for a team member.
• Preparing various performance reports and presenting to senior leadership on monthly basis.
• Conducting Sox reviews, DR plan review and document repository review periodically.

Environment: APO, BW, CPS, ECC, GRC, Gateway, HR, Knoa, LaMa, PI/PO, Solution Manager, SLT, TDMS and Web dispatchers.

Confidential

Solution Manager

Responsibilities:

• Building copy system on new hardware, cutover it to production environment and decommission existing system.
• Support hyper care activities like regular monitoring & preparing performance reports
• Transport management, Background jobs management, Printer management.
• Client administration, Note implementation, Support package and patch implementation.
• System maintenance on marketplace, RFC configuration, Load balancing configuration.
• Profile parameter maintenance, operation mode maintenance.

Environment: AIX, UNIX, RFC, Load balancing, 50 SAP landscapes covering all major SAP applications.