SAP CRM Consultant Resume

SUMMARY

3 years of industry experience in SAP CRM with focus in sales, marketing, and service areas Software Testing (Manual and Automation) with a solid understanding of test planning, test management, execution and defect tracking
Functional and technical knowledge in SAP ECC & CRM
Implemented BADI and BAPI in SAP Experience in CRM SALES & Marketing (Sales Contracts, Sales Order, Opportunity, Quotation, Lead, Campaign, ELM)
Achieved knowledge pool for Organization Model, Lead and user management

TECHNICAL SKILLS

Product: SAP ECC 6.0 and SAP CRM 7.0

Test Management Tools: Quality Center 8.2/ 9.2

Operating Systems: Windows Server (98, 2000, XP, NT) and Unix

Software Packages: MS Office 2003, MS Office 2007

Databases: SQL, MS Access, Oracle 9i

PROFESSIONAL EXPERIENCE

SAP CRM Consultant

Confidential

Responsibilities:

SAP Business Analyst

Confidential

Responsibilities:

Translated business requirements into SAP best practice concepts for implementation in SAP solutions
Identified and documented business processes in CRM for professional services clients.
Configured SAP CRM products per requirements, including testing, problem solving, and debugging
Review and unit test all development/deliverables with current project team
Working closely with the Technical team to implement best suitable solutions
End User Training
Planning/Effort estimation

Environment: /Technology used: (SD & MM) CRM, SAP CRM 2007, SAP CRM 7.0, CRM on Demand like SAP COD and SALESFORCE.COM

System Analyst

Confidential

Responsibilities: