SENIOR CONSULTANT - SAP CRM Resume - Hire IT People

SUMMARY

Analyze data to define and amend design and fit gaps to leverage technology toward advancing initiatives that improve performance, solve problems, and forge new strategic and financial business opportunities.
A client advocate, leading teams to conduct research on emerging technologies, assess impact, and build consensus to drive transformational change.
Expert time management with a 100% record of meeting timelines.
Deliver development and production support in high stress, 24/7 environments, showcasing maximum dedication towards best practices and quality delivery.

TECHNICAL SKILLS

Operating Systems: Windows, Unix

Languages: C, C++, SQL, MySQL

Tools: SAP CRM 7.0 EHP1 - 3, Charm (Solution Manager), HP SM9/ALM/HPQC, BMC Remedy, IBM Lotus Notes, JIRA, TRELLO, MS VISIO, ClickSoftware, VMWare, MS Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential

SENIOR CONSULTANT - SAP CRM

Responsibilities:

Traveled or relocated on-site to deliver SAP CRM (Customer Relationship Management) end-to-end design specifications, system configuration, testing, and user training (per ASAP methodology).
Led teams in requirements gathering, application design, management and implementation, business process mapping, enhancements.
Functional CRM experience includes Sales, Marketing, ISU CRM and CRM integration with external applications. Liaised with clients for design reviews and conflict resolution.
Provided reports and documentation to ensure projects remained on point, on budget, and on time.

Functional Lead

Confidential

Responsibilities:

Reduced reported incidents by 80% after correcting the marrying of the Move-In/Move-Out service orders by reviewing and closing loopholes. This also saved ~$100K monthly by eliminating extra regulatory site visits.
Decreased Webservice call appointment latency by merging several incidents into one call and extending appointment calendar view.
Improved customer service turnaround by reducing service order call time by 2 minutes, which translated to adding 300 more daily production hours.
Eliminated millions of dollars in reported lost revenue after customizing address validation logic.

Senior Consultant

Confidential

Responsibilities:

Consulting lead on CRM application integration with a new Canada-based credit card provider.
Gathered requirements and wrote functional specifications for the new vendor, initiating new credit card applications based on loyalty/membership data.
Collaborated in designing the Web UI for new card applications and newly approved users.
Prepared test scripts, performed unit, and system integration testing.

Functional Lead

Confidential

Responsibilities:

Achieved a substantial reduction in total number of defects despite the handicap of no knowledge transition resulting from zero existing documentation and non-communication with a hostile competitor.
Significantly improved product support ticket strategy to target existing and new defects across three time zones.

Functional Consultant

Confidential

Responsibilities:

Collaborated with client to establish requirements and define and configure a new territory management package solution for partner-determination procedures, functions, and access sequences.
Utilized SAP CRM 7.0 to identify best-fit workforce assignments for expediting service orders, contracts, confirmations, opportunities, and leads.
Prepared functional specification documents, executed test cases, and resolved all issues.

Functional Consultant

Confidential, San Diego, CA

Responsibilities:

Upgraded SAP CRM 5.0 to 7.0 EHP1.
Configured and migrated master data interface for Product, Install Base and Business Partner records to Web user interface (UI).
Generated new test cases, executed test scripts and resolved defects for transaction functionalities.
Co-created client training documentation.

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