OBJECTIVE:

Worked as Executive Group Manager in a role of SAP Sr. Service Delivery Manager with Confidential. Seeking an opportunity for SAP Project and / or Service Delivery Management role in a reputed organization. To work with dedication and responsibility with a team of professionals, improving my capabilities and skills with the belief in thinking big and precise.

PROFESSIONAL PROFILE:

• Oriented IT Professional with a progressive two - decade experience of leadership and management in IT Application Managed Services, Application Development and Management Consulting in manufacturing, financial and public-sector domains including 17 years in SAP implementation, Support, Roll Out and Upgrades in a role of Project Service Delivery Management.
• Enthusiastic performer and achiever with demonstrated capability to win multiple SAP & Non-SAP projects based on a solid background and understanding of IT Services, SAP ECC & S4/HANA, lean processes, Project Management and CMMi processes in terms of capabilities and maturity framework. Well-rounded and culturally aware professional with extensive exposure to customer-facing roles.
• As a steppingstone in SAP domain, I have been involved in implementation of SAP projects as a shadow resource. With experience in SAP implementation, I have successfully done four SAP implementation as core team member for Manufacturing, Chemical and Retail company.
• Managed multiple SAP Roll out projects for big organization in terms of project evaluation, solutioning, costing, resources, execution, tracking & reporting and go-live support for existing customers.
• As a part of Project Service Delivery management role, undersigned has worked on and managed submission of proposal, solution designing, negotiations, query management, resources requirement, efforts estimation, schedule & timeline, milestones and delivery of upgrades to existing and new customers.
• Managed a team size of 76 + team of functional as well technical members working on multiple project as a part of Managed Services and Common delivery pool concept for cost reduction and efficiency improvement for organization.
• Worked as onsite CSM to manage customers as part of customer relationship. Able to win multiple opportunities from existing customer with account mining.
• Started career as SAP SD consultant in SAP domain and subsequently elevated to Project Manager, Customer Support Manager, Service Delivery Manager as well as Practice Manager from time to time.
• Managed multiple project in various roles from time to time with vast experience of complete SAP gamut.

CORE COMPETENCIES:

• SAP ECC | SAP S4/HANA | CMMi Assessment | Customer Engagement | Business Development
• Demonstrated capability in Project and Service Delivery Management Currently Managing Project Service Delivery including developing SAP practice, Program Management, defining SAP processes and procedures, recruitments, working on sales proposal and tools, SLA Management, CMMi & ITIL Process Management, Escalation Management, Project P&L Management, Communication Management, Resource Management, Capacity Planning, Reporting, Scope and Requirement Management.
• Proactively engaged in various client-facing roles for domestic and international customers.
• Team Leadership and Management Skills.
• Proven ability to scale, manage and effectively lead large teams consisting of managers, team leads and consultants.
• Extensive onsite and offshore experience in Transition Management with managing the end-to-end transitions for various SAP projects from customers like Confidential.
• Advanced knowledge of SAP ECC & SAP S4/HANA. Trained and certified in system conversion to SAP S4/HANA and SAP S4/HANA in a Nutshell from OpenSAP.
• Joined & completed various courses to upgrade knowledge of S/4 HANA functionalities.
• Hands-on experience in CMMi Assessment.
• Completed CMMi assessment training for assessment of capability and maturity of company processes organized by Confidential and Confidential .

ADDED COMPETENCY:

• Strong determination to succeed.
• Optimistic, Goal Oriented, Creative and have a Strong Analytical Problem-Solving capability.
• Disciplined, energetic and organized.
• Confident of performing satisfactorily even under pressure.
• Realistic and Positive approach towards work and ability to work in a team.
• A very open minded and a positive approach towards Development and Acceptance of Challenging Assignments.
• A good Understanding of features of SAP package and implementation & configurationally aspects with reference to the Logistics.
• A good knowledge of the Project, Delivery, Program and Practice Management with reference to IT projects.
• Project and Delivery Management
• SAP Practice Management
• Smooth Delivery of end to end Services
• Quality and timely delivery of agreed Services
• Process management and improvement
• Scope and requirement analysis of new services
• Escalation Management
• Resource Management
• P&L management
• Apart from the above responsibilities, undersigned is responsible for working on new RFP, costing, solution delivery and resourcing.
• Working very closely with Process Management team to define new Org. based and Project based process.
• Working closely with other technology of interfaces like Portal, Oracle, MDM, etc.
• Working with MIS team to provide timely reports to Clients and also internal Management

PROFESSIONAL EXPERIENCE:

Confidential

Executive Group Manager (Executive Service Delivery Manager)

Responsibilities:

• Worked as Executive SAP Service Delivery Manager, responsible for managing SAP & Non SAP projects, SAP Service, SAP processes, delivery, SLA, Resource, P&L and escalations.
• Also working on new proposals and opportunities in terms of cost, solutions, schedule, timeline, resources and delivery processes.
• Immediate joiner

Confidential

Sr. Service Delivery Manager

Responsibilities:

• Migrated internally to the SAP Practices division of Confidential
• Managed SAP rollouts to various countries.
• Also handled the ERP upgrade (EHP5) for Kemira along with SAP Application Development for various customers.

Confidential

Sr. Project Manager

Responsibilities:

• Implementation, customization, design and development of SAP R/3 system and also support in sales and distribution function.
• Earlier worked in SAP R/3 & ECC for SD / Customer Services Module as Team Leader for a project named Confidential for 3 months and also offshore along with a team of SAP professionals on the same project.

Confidential

Dy. Manager

Responsibilities:

• As a Dy. Manager, handled system development of Billing, Accounting & Marketing function, BPR processes and also Sales and Distribution department of Confidential.
• Worked for a total of 12 years in Information Technology and 1 year in Marketing departments of this reputed cement company in India.