SUMMARY

• Senior Quality Assurance with 11+ years’ experience in IT with an emphasis on QA testing - Manual & Automation. Domain experience spans ecommerce, telecommunications, retail, and banking. Expertise in testing on Marketing Automation Tools such Eloqua & Salesforce along with SAP Modules Such as S4 HANA, FICO, CRM, SD, OTC, MM, with Hybris commerce & Hybris Billing.

AREAS OF EXPERTISE

• Quality Assurance
• Business Analysis
• End-to-End Testing
• UI / UX Testing
• Functional Testing
• Regression Testing
• SDLC eCommerce
• Agile Methodologies

TECHNICAL SKILLS

• HPQC / HPALM
• SQL Server
• ClearQuest
• Version1
• Jira
• Crystal Reports
• .Net
• Bugzilla
• Firebug
• SAP SD SAP FICA SAP CRM/HCM/MM
• Illustrator HYBRIS Commerce OMNIGRAFFLE
• Photoshop HYBRIS Billing SAP/ECC/

PROFESSIONAL EXPERIENCE

Confidential

SAP QA Lead

Responsibilities:

• Created new customer profile master data, Customer or business agreement, transactional data, sales orders, quotes, in SAP CRM for validation testing.
• Performed validation on SD, MM, FICA, for data mapping.
• Performed Cross browser testing on IE, Chrome, Firefox, Safari.
• Provided Daily Testing status, Debugging Defects with Dev’s & FA’s.
• Performed API Validation testing using Postman & Swagger on microservices project.
• Performed Data validation on SAP CRM on Sales/Services Modules.

Environment: Hybris, Postman, Swagger, SAP, ECC, FICA, MM, OTC, CRM, JAVA, HPQC, MS Suite, Swagger, Postman, Soap UI, HP ALM, Jira, J meter, etc.

Confidential

SR QA LEAD/ANALYST

Responsibilities:

• Validated Email and social Media Campaigns in Eloqua and Salesforce.
• Validated different Sales or customer leads from Form pages, Phone calls, emails etc.
• Created requirements in ALM, Test Scripts, and Test Execution
• Created tasks and bugs in TFS
• Participated in daily stand ups, grooming, retrospectives, and planning meetings
• Participating in defect triage online calls
• Validated Customer leads in Oracle Eloqua Database and Sales force. Performed API Validation on Backend using Swagger, Postman, and Soap UI tools.

Environment: Eloqua, Salesforce, MS TFS, Share point, Oracle Eloqua Database, Sales Force, AEM Page builder, Crystal Reports, MS office Suite, HPALM, Swagger API, Postman, Soap UI, AEM etc.

Confidential

SAP-Hybris Commerce & Billing/QA LEAD

Responsibilities:

• Worked on SAP ECC, CRM, OTC, MM, SD, Procurement BI/BW etc. Tested all the workflows of OTC focused on SD & MM, CRM sales/ services modules.
• Created test data and validated in SAP AND front end to ensure no issues.
• Created Test Scripts, Executed Test Scripts, Report Defects, Participated in Defect Triages.
• Created Quotes, Orders, Customers, Materials, Shipping in SAP AND validated in HYBRIS also on Front End.
• Created and changed Prices for different materials through condition technique, Define pricing procedure, List price, Price determination, Sales org, distribution channel for testing.
• Conducted requirement and solution concept workshops, analyze gather business requirement for creation of BRD, define and deliver architecture deliverables including diagrams and integration model.
• Created Quotes, Orders, Customers, Materials, Shipping in SAP AND validated in HYBRIS also on Front End.
• Worked on various functionalities and modules as offered by SAP Hybris Commerce (Catalog, WCMS, Order Process, Checkout Impex’s, Queries, 3rd Party Integrations) Experience working on Subscription Module.
• Worked B2B, B2C, multi-site and multi-country, end-to-end implementations on Boeing parts.com

Confidential

SR UAT LEAD

Responsibilities:

• Worked on all top selling all digital devices, smart phone devices, like iPhone, Android, Rim, iPad, Tablet, Kindle fire etc.
• Reviewed business requirements and analyzed wireframe and copy deck for web-based project
• Designed test plan for UAT and wrote test scripts based on business requirements and design
• Facilitated UAT kickoff meeting; coordinated UAT data set up, environment set up and access to all testers from multiple teams.
• Test case design, management, execution, and defect management in quality center
• Facilitated testing status calls to coordinate testing with all testers (business stakeholders)
• Acted as a liaison between business owners, IT, and project managers to coordinate UAT and business validation testing for multiple projects
• Resolved issues during testing to ensure smooth UAT and escalations on business-critical issues as needed
• Provided UAT status reporting to senior management for UAT and business validation testing
• Implemented several UAT process improvements like new status report template, new template for UAT
• Created kickoff meeting deck and documentation of UAT processes in SharePoint with scope for improvement
• Worked with internal business owners to identify requirements for various campaigns in the form of user stories
• Represented CRM team in enterprise feasibility calls to perform a feasibility and impact analysis of various projects at enterprise level on CRM
• Acted as CRM stakeholder for various small effort testing projects and coordinated with UAT and business validation testing among various testers (business stakeholders)

Environment: Jira, VASA 5.3.0, Samson, Java 6.0, Quality Center 11, Microsoft Office Suite, EQM Automated Reports, Basecamp, SQL