SUMMARY:

• 8+ years’ experience working directly with SAP SD module (OTC process).
• Experience with integration to other related modules such as CS, LE, WM, FI - CO, MM, BI/BW.
• Design experience in SD area including knowledge of specific tables and data elements.
• Experience in ASAP methodology: Business Blueprint, Realization, Final preparation, Go live & Support.
• Business process documentation and Training experience.

PROFESSIONAL EXPERIENCE:

Confidential

OTC Training Developer and support

Technologies: SAP ECC 6.0

Responsibilities:

• Worked with Order to Cash team ( Functional and technical teams) and business users to collect and document business requirements and resolutions.
• Developed and maintained training materials including course outlines, work instructions, PowerPoint materials, exercise data sheets, exercise data and job aids.
• Collaborated with SMEs to work on the process flows, business roles definitions.
• Prepared data for testing for every subject. Supported in UAT and EUT.
• Experienced with HP Quality Center for testing, Microsoft Sharepoint, Uperfom, and CRM: Sales force.

Confidential

SD Functional Consultant

Technologies: SAP ECC 6.0

Responsibilities:

• Involved from blue print phase to go-live and support phase of the project.
• Implementation of the customer order management processes, pricing procedures, and billing with integration to the FICO, and MM modules.
• Configured order to cash (OTC) process flow.
• Configured components related to Sales Orders: Sales document types, Item categories, Schedule Line Categories, Document flow, Copying controls and Incompletion logs.
• Customized Pricing (Price configuration, Condition technique, Condition types, Access sequence, Condition records, Special functions, customer hierarchy for pricing, special condition types), Taxes, as well as credit/debit notes. Interacted with ABAP team members and providing them with table names for developing user exits.
• Maintained copying control from Sales / Delivery / Billing documents
• Customized output determination for sales document, Deliveries and Billing documents.
• EDIFACT message development for the OTC process ( sales order creation, sales order confirmation and invoice information)

Confidential

SD Functional Consultant

Technologies: SAP ECC 6.0

Responsibilities:

• Involved from blueprint preparation stage of the project to go live/support activities.
• Integrated SD with MM, PP, PS, WMS, FI/CO and BI.
• Configured order to cash (OTC) processes including sales order to invoicing.
• Customized OTC process control elements such as document types, item category, and schedule line category.
• Maintained Copy control rule to ensure proper flow of data and information in sales and billing document types.
• Customized pricing procedure according to the company’s business process.
• Worked on automatic determination of shipping points, and routes.
• Customized outbound delivery documents, picking, packing, and transportation.
• Customized transport and delivery scheduling, delivery note, partial delivery.
• Customizing order reasons
• Configured billing documents and maintained copy control rules for billing documents. Worked on collective invoice and invoice split.
• Credit management: Created credit control area, assigned it to sales area, created credit control and risk category, credit group for customers, automatic and dynamic checking.
• Handled and configured reverse logistics (handling customer returns) including Debit/Credit notes.
• Testing: Carried out unit testing, integration testing, user acceptance testing and regression testing.
• Worked in data cleansing, data formatting and data upload.
• Worked with ABAP team to generate customized reports and design forms.
• Worked with developers to create user-exits in sales order creation, delivery and billings.
• Configured of EDI inbound/outbound.
• Involved in Super User Trainings.
• Production support: Resolved tickets and worked with business users and developers to solve the issues.

Confidential

SD Functional Consultant

Technologies: SAP ECC 6.0

Responsibilities:

• Conducted workshops to gather the business requirements.
• Meeting with business process owners and departmental heads to identify the business requirement.
• Designing and redesigning business blue print to meet business requirement and system requirement.
• Analyzing the client’s as-is business process and mapping it to to-be business processes by identifying the gaps.
• Preparing business process documents for the sales and distribution activities.
• Drafted functional requirement specifications for customer master, sales order processing, billing, returns processing, and contract processing.
• Prepared dataflow diagram for all of the business processes to be included in FRSs.
• Identified RICEFW objects to meet the client specific requirement.
• Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms.
• Worked on cross-functional integration with MM, FI.
• Prepared the localization customizing document for the Latam countries

Confidential

SD Functional Consultant

Technologies: SAP ECC 6.0

Responsibilities:

• Configured OTC process by customized inquiry, quotation, sales order, Contracts, Scheduling agreements, deliveries, transfer orders, post goods issue, billing and release to accounting.
• Worked as a team member in troubleshooting the complex pricing procedures, which was initially configured and was confusing the users causing losses to the company in certain business transactions especially where discounts were involved.
• Configured various credits and debits memo requests for the corresponding billing types and used workflow for credit memo requests based on value.
• Conducted unit testing sales documents, billing document and credit management functionality.
• Created batch management to schedule billing due list automatically and output determination procedures for billing documents.
• Configured the billing plans as per the requirements.
• Configured basic functions such as output determination procedure, and text determination procedure.
• Integration with MM, FI, CO

Confidential

SD Functional Consultant

Technologies: SAP ECC 6.0

Responsibilities:

• Scope definition, Requirements, Realization, and Go-Live phases
• Worked with super users to collect and document legal business requirements
• Responsible for configuration, integration and implementation of SD with other modules like MM and LE
• Created and maintained the Organizational entities.
• Defined and configured Order to Cash inter-company business process
• Designed and configured output determination procedures
• Guiding configuration in areas of pricing, rebates, customer master, availability checking, listings / exclusions, output, and inter-company process
• Customized EDI: mapping Idocs, setting partner profiles.
• Customized various reports required for day-to-day operation and management information systems
• Resolved issues, and communicated the progress and status during the realization phase
• Developed and executed Unit Test Plan activities (plan, prepare, execute, document test results)
• Worked with team to prepare and execute Cut-over and Go-Live plan and activities
• Defined and executed master data conversion activities for Customer and Price master data
• Assigned tasks and documenting resolution for post Go-Live issues

Confidential

Responsibilities:

• Configuration of Enterprise Structure consisting of sales organizations, distribution channels, and divisions. Master data configuration: Customer Master, Field Control for Customer and Material Master, Field Control for Material Master.
• Sales Document Types. Item Categories and Schedule Line Categories. Copy Control. Partner Control. Availability Check.
• Billing Types. Complaint Documents. Billing Plan. Account Determination. Interface SD/FI. Cross-Application Customizing in SD: Text Processing. Output Control. Interface Personalization.
• Delivery Processing. Delivery Types and Item Categories. Picking, Packaging and Goods Issue. Scheduling. Routing and Route Determination Pricing .Pricing Processing: Condition Technique. Condition Records. Bonus Processing. User Exits. Idocs/ BAPI.
• Outline Agreements. Incompleteness Control. Free Goods and Free-of-Charge Items. Material Determination, Listing and Exclusion. Reporting - Basics
• Preparation of testing document and internal testing. Putting in order the cut over strategy. Preparing the user manual and imparting training to business process owners.
• Process in SD Customizing SD: SO, DO, BD. Sales Document Types with Item Categories According to changing business needs. Document Process (incomplete docs) & Business Partners.
• Localization for Brazil: Nota Fiscal. Pricing procedure with local taxes: TAXBRA. Special fields in customer master and material master for Brazil.
• Integration with SAP CS (customer service), MM and FI-CO.

Confidential

SAP SD consultant

Responsibilities:

• Worked with client counterpart to define project scope and project plans
• Worked with Order to Cash team and business users to collect and document business requirements
• Defined and executed master data conversion activities for Customer and Price master data
• Basic Functions and Master Data in SD Processing (SD-BF), Billing (SD-BIL), Electronic Data Interchange / IDoc Interface (SD-EDI), Pricing and Conditions (SD-BF-PR), Reports and Analyses (SD-IS-REP), Sales (SD-SLS).
• Developed and executed Unit Test Plan activities (plan, prepare, execute, document test results)
• Worked with team to prepare and execute Go-Live plan and activities
• Customized various reports required for day-to-day operation and management information systems

Confidential

BUSINESS LIAISON CRM/ OTC

Technologies: SAP ECC 4.6

Responsibilities:

• Gathering business and SOX requirements, conduct gap analysis, provide business process solutions, design and implement solutions to meet client’s specific requirements.
• Preparing functional design specifications and detailed designs for local add-on requirements.
• Prepared configured & developed shipment documents such Shipping list, packing list and Carrier Notification, Commercial Invoice.
• Support the key users about Logistics Execution (LE): Processing deliveries, shipping, monitoring material availability and processing outstanding orders, Picking (WM), Packing, and Transportation planning, Printing and sending shipping output.
• Prepared configured documentation about delivery order types, shipping point determination, picking location determination, variants for work lists, Handling Units for packing and copy control etc.
• Conduct unit and integration testing
• Interaction with other modules about the changes impacts.