SUMMARY:

• My directly relevant Business Intelligence BI and Business Analyst experience comes from supporting 2 full implementations of SAP and holding multiple roles including System Analyst and Sr. Operational Analyst, being responsible for the collection of data throughout the company infrastructure implementing solutions, policies and procedures amid relationships between Business and Technology with emphasis on Project Management Principals and practices. I also have experience in SAP Basis Support in a multi-platform environment and I look forward to supporting your agency.
• I am an experienced progressive and innovative computer and telecommunications networking professional and Business Analyst, with additional skills in IT Call Center Customer Support, Procurement Configuration Management, Change Control, Incident Management. I bring over 20 years of broad-based experience in application deployments Including SAP , product support, strategic planning, client /server service support, LAN / Wan networks, Multi-platform environment, and large networking projects.
• My experience runs the gamut from Financial, Manufacturing, Healthcare Industry, Distribution Centers, i.e. bottling, food distribution Supporting UNIX, Windows, Sun Platform, SAP, Business, TWS/Tools 6.0 8.X version, Batch Processing/Support, Basis Job Streams, Autosys, Maestro, OPC, Ca7, Zeke/Zeb. I have proven leadership strengths in personnel development, team building, network management, planning, and implementation. Tier I and Tier II Application and Hardware Support, Veritas, ARC Serve, and UNI-center applications, for in-house and remote site users. Utilizing reporting tools Remedy, Heat, Utopia, Clarify applications. Scheduling packages

Work Experience:

Confidential

Systems Computer Analyst

• Analysis, Support and Monitoring network activity for both In-House and Remote locations. Daily interaction with the end-user community, Development, Account managers, Networking group, remote sites, Operations, and Executive-level Management. Consultant and liaison for Business and IT as it pertained to Land O Lakes business and IT goals and objectives for corporate headquarters and remote locations both National and International business.
• Work environment included IBM Tivoli Monitoring Tool, TMS Transport Software, Maestro Scheduler, TWS Monitoring Tool, SAP R3, UC4, Shell HP-UX, AIX , Veritas Exec Netbatch, Omni Back, OPC Open viewer Legato backup utility, Windows 2000, AS/400 SAP R/3, UC4, Tivoli, Basis Job Scheduling. Application Support, Active Directory, Microsoft SQL server 2000/7.0 and Oracle 9.0 DBMS, T-SQL, Impromptu, Power Play. Report Net and Visualizer

Confidential

SR.OPERATIONAL SYSTEM ANALYST

• Member of the organizational steering committee that recommended cost-saving opportunities for consolidating three proposed data centers into one.
• Directed and participated in the rollout of all production servers, Phone Services, and New Methodologies for consistent customer satisfaction for in-house and remote sites.
• Established SLAs for all revenue generated departments, in-house and remote sites.
• Established and implemented operational procedures with heads of departments. I.e. Directors, Supervisors, Team-Leads . For Call Center, and Computer Operations
• Supervised other team members, and implemented 24/7 coverage for Call Center and in-house and remote site users.
• Established and charted all help desk call, prepared crystal reporting, and stats, for 1st, 2nd, 3rd, level calls, and ticket tracking Utopia, Heat, Help Desk Applications .
• Adhered to HIPPA Standards, RMIS Helthcoding Configs for remote and Company.
• Supported the upgrade of LAN Network and Phone Systems infrastructure, SONET -OC Fiber Backbone, Network Traffic, Installations, Moves, Tier 1 Call Ticket, and escalations, Change Management, 24/7 NOC Coverage.
• Established support via remote access to all remote site locations
• Performed all duties for the support and upgrade of all applications within the company's infrastructure.

Confidential

Sr. System Management Analyst

• Responsible for Operations aspects of the SAP environment R/3 and BW , including monitoring this highly available environment and its associated systems. Additional responsibilities include scheduling, processing and monitoring of the batch schedule in SAP as well as non-SAP environments AS/400, Data Warehouse, etc. and representing operations in system implementation meetings. Also, produces the production schedule for computer equipment based on business application needs, leading year-end and other major processing efforts.
• Daily monitoring, and follow-up of Project status with respective Department Heads
• Working in a Multi-Platform Shop: Open VMS, SAP, AS/400, Network Operations, Distributed Operations, Highly visible in both the User and Management Communities, AutoSys Batch Scheduling of nightly batch. Operational Change Management Processes, and Procedures. Project support from Inception to full Lifecycle implementation.
• Daily interaction with Project Management, Performs successfully and provides mentorship to rest of the team in a high availability, highly integrated computing environment serving the business processing needs. Works successfully with the Operations team, Application Team, Hardware Group, Database Administrators, Business groups to implement, and resolve Business operational issues. Adhere to all SLAs, in a efficient and timely manner, ensure Disaster Recovery Processes, are being adhered to, and processes are updated accurately, and in a timely fashion and distributed across Direct Business Segments.

Confidential

Sr. SAP Consultant,

• Supporting UNIX, Windows, Sun Platform, SAP, Business, TWS/Tools 6.0 8.X version, Batch Processing/Support, Basis Job Streams, Autosys, Maestro, OPC, Ca7, Zeke/Zeb. I have proven leadership strengths in personnel development, team building, network management, planning, and implementation. Tier I and Tier II Application and Hardware Support, Veritas Responsible for Operations aspects of the SAP environment R/3 and BW , Transitioned and implemented full life cycle from Meditech/Maestro/Legacy to SAP. Cognos web posting, including monitoring this highly available environment and its associated systems. Additional responsibilities include scheduling, processing and monitoring of the batch schedule in SAP as well as non-SAP environments AS/400, Data Warehouse, etc. and representing operations in system implementation meetings. Also, produces the production schedule for computer equipment based on business application needs, leading year-end and other major processing efforts. Troubleshoots computer hardware, software and network troubleshoots first and some second-level problems in a multi-vendor, multi-platform environment to ensure business processing needs are met.
• Performs all other duties of a Senior Computer Operator, such as: acts as a focal point to analyze and produce a production schedule prior to installation in an effort to prevent application processing problems. Also, executes each process according to production schedules and works with operational tools i.e., Robot, Tivoli Workload Scheduler, change control, etc. to ensure quality job processing.

Confidential

Computer Operator / SAP

• Daily Batch Job Stream Batch Schedule, Omnis Ordering System. JCL insertions, and troubleshooting., SAP R3, UC4, OPC Scheduler.Provided support for in-house users and various remote locations. Clarify monitoring and call ticket software. MOM Activity Viewer. Tivoli Viewer Manager Whats UP Gold for SNX/VPN Site verification tools for network activity for In-House and Remote Locations Daily interaction, end-user community, Development, Account managers, Networking group, remote sites. After hour Help Desk Coordinator Tier 1,2,3 Escalation calls, for in house and remote offices. NT, Windows 2000, AS/400 SAP R/3, UC4, Microsoft SQL server 2000/7.0 Oracle 8.0 DBMS, Monitoring BW and Basis Job Streams.
• ADDITIONAL SYSTEMS AND NETWORK ADMINISTRATION EXPERIENCE

Confidential

Data System SAP Analyst

Daily Batch Job Stream Batch Schedule, TMS Transport Software, Maestro Scheduler, TWS Monitoring Tool, SAP R3, UC4, Tivoli Monitoring Tool, Secure Shell HP-UX, AIX , Veritas Exec Netbatch, Omni Back, OPC Open viewer Legato backup utility. Daily interaction with the end-user community, Development, Account managers, Networking group, remote sites, Operations, Executive level Management. Monitoring BW and Basis Job Streams. installation, maintenance, and troubleshooting of data communications network equipment digital and analog , multi-media communications equipment. Served as the Backup Admin utilizing Arc-Serve and Enterprise

Confidential

SAP/Procurement Analyst

• Executing of module testing / internal testing. Creation / updating of Configuration / Training documentation and Roll Out templates
• SAP/R3, NT, Windows 2000, and XP Client Server Platform. Daily interaction with In-House and Remote Office End-Users.
• Tier I and Tier II Call Ticket resolution and escalations for Application and Hardware Support, for BW and Basis Job Streams.
• Generation of POs using Ariba and Lawson Financial software.
• Trained store associates on the In-house employee ERP Portal for the generation of Purchase Request, and Purchase Orders, for in store inventory control ordering processes.
• IT Procurement Purchasing of the configuration and end-user documentation for productive companies regarding Change Requests and bug-fixes. Escalation of any derivations between productive system and development / testing environment to AM Team Leads / Integration Managers

Confidential

Operations supervisor

• Escalation of any derivations between productive system and development / testing environment to AM Team Leads / Integration Managers. Executing of module testing / internal testing.
• Creation / updating of Configuration / Training documentation and Roll Out templates Cognos Application Support, Microsoft SQL server 2000/7.0 and some oracle DBMS, T-SQL, Cognos server software: Impromptu, Power Play.
• Generation of POs for in-house, remote sites, and affiliated vendors of THD. Ariba and Lawson Financial software
• Trained associates on the In-house employee ERP Portal and Tivoli monitoring tools for network activity
• Supervised Computer Operations
• OS patch management, Monitoring, tests, analyzes and troubleshooting System performance,
• Sun System Administration, documentation, troubleshooting, System Applications
• Supported annual Disaster Recovery Procedure
• Responsible for Project implementation
• Performed QA testing for existing and new clients.
• NT, Windows 2000, AS/400 SAP R/3, UC4, Tivoli, Basis Job Scheduling

Confidential

Operations Supervisor

• Operations PC Support Supervisor. Used Veritas Backup Technology and Tivoli monitoring tools for network activity for In-House and Remote Locations. Monitoring BW and Basis Job Streams. OS/390, MVS batch Job scheduling. Served as the Backup Administrator.
• Supervisor of 1st and 3rd Shifts
• Daily Operational functions, Processing of Surplus, Commercial, Personal, Property, Insurance Claims
• Client Support for Lloyds of London, Barclays, Allstate, State Farm, Etc.
• Implemented Daily, Weekly, and Month end control documents
• OS patch management, Monitoring, System performance, Backups, Daily Tasking
• Sun System Administration, documentation, troubleshooting, System Applications
• Performed one-on-one, group training, installation, maintenance, and trouble shooting of data communications network equipment such as routers, switches, bridges, csu/dsu, circuits digital and analog , multi-media communications equipment
• Daily interaction with the end-user community, Development, Account managers, Networking group, Operations, Executive level Management.
• Provided support for all in house depts. Accounting, Payroll, Claims, Development, LAN/Wan operations etc
• Participated in annual Disaster Recovery Procedure
• Performed QA testing for existing and new clients.

Confidential

Data Center Call Center Mgr

Daily interaction with Project Management, concerns of personal, property, auto, and commercial lines insurance claims and clients in development of Lifecycles and original pilots for all accounts per customer request. Launching of Product and services to clients, Desktop support, for in-house and remote users, and call center personnel, Responsible for Companies daily IT, and Call Center Inbound/Outbound operations. Responsibilities include. Disaster Recovery Planning, Daily FTP, and Mainframe download, and upload, via NT server platform. Oracle database administration, SQL queries, DB4 and associated queries. Managed 24 personnel Call Center and Computer Operations . Responsible for weekly and month end processing, report distribution, backup scheme veritas exe backup utility. Microsoft Office Professional, Client Internet updates. Dell Servers , AS400- Mainframe. Application Support, Daily interaction with Account Mgrs. and Clients SS7 Server Applications, SQL scripting. Tandem CLX, HP, Compaq, enterprises. Performed QA and testing of Applications for in-coming and existing clients

Confidential

Manager Help Desk/PC Support

• Directed the establishment of CCN's 28 internal and 30 remote server farms, and Meridian Phone Enterprise Phone System.
• Served as Subject Matter Expert, for the creation the company's computer operations and call center. Personnel lead the effort to initial deployments over 180 different health care applications.
• Used Veritas Backup Technology and Tivoli monitoring tools for network activity for In-House and Remote Locations. Monitoring BW and Basis Job Streams.
• Served as the Backup Admin utilizing Arc-Serve and Enterprise version for In-House and Remote Locations
• Supervisor of Computer Operations, Multi Platform Environment and Call Center, all company-wide internal and remote personnel computing, office systems, mainframe, end-user computing, network engineering services, server administration, back-up and implementation, data access security systems, management and operations and facility planning.
• Directed and participated in the rollout of all production servers, Phone Services, and New Methodologies for consistent customer satisfaction for in-house and remote sites.
• Established SLA's for all revenue generated departments, in-house and remote sites.
• Established and implemented operational procedures with heads of departments. I.e. Directors, Supervisors, Team-Leads . For Call Center, and Computer Operations
• Supervised other team members, and implemented 24/7 coverage for Call Center and in-house and remote site users.
• Performed all duties for the support and upgrade of all applications within the company's infrastructure

Confidential

• Provided support for in-house and remote sites in an AS/400, MVS Batch Scheduling, TSO, OS400 environment, along with 10 other PC techs/network admins. Performed tasks of Applications roll-outs, Hardware and Software support in a Windows 95 NT/Novell Shop.
• Configured and rolled out Production Servers.
• Provided network administration for LAN Network and all peripheral equipment.
• End of Day Processing/Sorting/Balancing / Proofing.
• Imaging/ and balance OS/2 and OS/warp

Confidential

Computer Operations/Network Administrator

• Provided Hardware Equipment, X-ray Machine, Hand-held wands, Dialysis Machines, EKG's. System Administration duties, for Unix/ IBM 9672 environment IMS/CICS TSO, Autosys, CA1, CA7, and CA11, scheduling tools, JCL utilities 3.2, 3.4, 3.14, MVS, OS/390, AS/400, OS400, IBM 3495 tape system, SAP, Solaris NT, System Monitoring, System Backups, C shell scripting, FTP, ATM and EDI electronic transmissions
• Support for all Modules of Meditech Pharmacy, Medical Records, Accounting, Lab, Bar, OA, Material Management, Bedside Medication .
• Provided PC, Network, and Application Support for Hospital and affiliated Clinics.
• Provided technical support for Hospital standard PC and Mainframe Applications and Hardware
• Created how to manuals, for in-house staff, and Physicians.
• Performed system administration duties for UNIX, sco, aix , Open VMS, Magic, Sun Solaris, NT 3.5x, Windows 95, Novell Netware 3.12, 4.11.
• Disaster Recovery

TECHNICAL SKILLS:

Confidential IBM OS/390, Sun UNIX.EDI Payments,FTP's Expertise in, Software Presentation tools and facilities and network, web based client/server technologies. Knowledge of Case Wise Software tool. Relational Databases DB2, Informix, Oracle, and Betrieve Knowledge of: MS Windows NT Server utilized as a web server, SQL server, and application server. Knowledge of TCP/IP internetworking hardware. Familiarity with concepts concerning: IBM mainframes, CICS, DB2, IBM AS/400,IBM3090 systems and Sun Unix systems, SQL databases, windows 2000 serverIBM PC's and compatibles, IBM mainframes, Hp 9000 mainframe, Risc 6000, Sun machines.Unisys mid-range systems, Laser printers, Dec Alpha's, Windows 95,98,2000, ME, XP Win frame servers, Compaq Proliant, Prolific, servers 1500,2500,3000 series, Data General Avion 6000 series, Tandem systems, Himalaya Servers, Cisco Routers 1700-2900 series, Checkpoint NG, Arc serve, and Arc serve Enterprise, Tivoli Network Monitoring, Veritas Backup Technology.Novell Netware, 3.12, 4.1.1, PC Anywhere, Windows NT 3.5x 4.x, 5.x, Workstations, Laptops, Microsoft Exchange, Utopia, and Heat Help desk applications, OS/390, OS400, SAP R3, MVS, OMEGAMON, TSO, ISPF, JES/2, VTAM, CICS, CA7, CA1, CA11, Autosys, People soft, ZEKE, ZEB, SMARC backup, Arc serve backup utility, Compaq 15/30, and 20/40 tape drives, 3490 Tape Drives, Microsoft Office Professional, DOS/VSE, SNA, SAA, gateways, Internet, Lotus Notes, Checkpoint, 4.1,NG, Netview,TCP /IP, IPX, Ethernet, Frame Relay, Token Ring, IGRP, ISDN, BRI, DHCP, SNMP, Fiber Optics, Sonet -OC Backbone, Micro-wave, Meridian Phone Enterprise, Selective Dialer, Inbound/Outbound call Center Functions, T-5 lines, T-1 lines 3Com, Nortel, Cisco, Cabletron, Routers, Hubs, Switches, Lotus Notes, DB2, RPGII, Fortran IV, Assembler, Cobol, OCL Operations Controlled Language , SDA Screen Design Aid , SEU Source Entry Utility , LAN/WAN Networks, TFTP, FTP, Firewalls, Telnet, 10base2, Cat3, Cat5, VLAN, RIP, Subnet networking, Access List Commands, Autonomous Systems , IGP, EGP, OSPF, Terminal Emulation, VPN's , Cisco Routers -CCNA, Help Desk Software Utopia, Remedy, Heat , IBM 3495

Tape system, Tape silos, Project Mgmt. HP Printer Management, MS SQL