SUMMARY

• Work experience in Implementation, Post implementation support, Development, roll out and Upgrade Projects.
• Configuration knowledge in SAP Finance and Controlling module with emphasis on GL Accounting, Accounts Payable, Accounts Receivable, Asset Accounting, Cost Center Accounting, Order Management, Product Costing Planning, Product Costing with MTO & MTS scenarios and Profit Center Accounting
• Involved in Development/ Configuration/solutions evaluation/ Validation and deployment.
• Good knowledge in business requirement gathering, Configuration, Functional specification, Test plan preparation.
• Worked on different data migration tools like LSMW, BDC for uploading master data and transactional data
• Experience in handling SAP Interface, EDI/IDOCs, DMEE and Banking interface. Coordination with technical team on technical development.
• Cross - Functional experience with other modules viz. SAP FI-MM, FI-SD, FI-CO, PP & PS integration
• Good analytical, logical problem-solving skills with the ability to understand new tasks quickly and communication skills.
• Knowledge on OpenText (VIM), Vertex and Tax ware.
• Experience in handling month end closure activities
• Desire to work in a Global delivery environment

TECHNICAL SKILLS

• SAP Solution Manager
• Service Now
• Agile/Jira
• Kofax
• Live Link
• HPQC
• HPALM
• Innatrack

PROFESSIONAL EXPERIENCE

Confidential

Solution Manager

Responsibilities:

• Business requirements gathering and analysis, working closely with business user, process owners and integration systems.
• Gap analysis with SAP systems standard functional packages viz, Manufacturing, Sales, Purchase, Warehouse, Finance, Planning.
• Prepare functional specification document, prototypes for new enhancements.
• Production ticket analysis and identify the root cause, train the new business user, systems changes and standard code changes for releases.
• Design and co-ordinate in developing Sessions, Forms and Reports.
• Perform testing of custom functionality, integration testing with IT systems, defect identification and resolution.
• Plan, execute and communicate deployment of solutions to Quality and production environment.
• Resolve critical production issues using functional testing and identifying technical gaps, provide solutions to business user and root cause analysis and documentation.
• Creating new business process, new user and assigning proper role authorization to meet the SOX complaints.
• Bug fixing, this involves study and logging the case to support site and loading the patch to fix the problem.
• Driving various new functionality roll-out, business process improvement projects and enhancement & support activities
• Planning & Execution for product tests, product integration tests, User acceptance test for each releases
• Planning and execution of Super user trainings, End User trainings at each global roll out locations.
• Design & development of processes according to business Requirement
• Roll out for new products in various regions across geographies

Confidential

Project Manager

Responsibilities:

• Provide expert assistance to the business team and IT team in integrating SAP system.
• Involved in consolidating and documenting business process requirements, defining master data requirements and assisting data conversion from legacy system.
• Planned and Execute end to end system integration testing, Business Acceptance Testing and assist User Acceptance Testing.
• OpenText Vendor Invoice Management (VIM) - Invoice creation for buyer, requisitioner and receiver.
• Define and support Master Data requirements
• Develop End User Training Content, create data for training and train users.
• Prepare detail cutover plan & execute business cutover activities
• Business Cutover and Hypercare support, and knowledge transition to support team

Confidential

Solution Manager

Responsibilities:

• Ensure all support activities related to the product are being executed by support team.
• Spoc for technical and functional quality in ticket resolution within the team.
• Giving support as a FICO consultant and involved in L2 and L3 support using the Service now.
• Working closely with business to resolve the issue within stipulated time.
• Analyze the new requirements then estimating the Efforts required for the Development & Obtaining clients approval.
• Coordinate with Confidential BP lead in seeking approvals for incidents, service/change requests.
• Payable interfaces and receivable interfaces in GECARS tool and LOCKBOX system.
• Coordinate with BP leads in prioritizing Problem Management tickets and ensuring root cause analysis of Problem Tickets
• Enhancing the competency of support center team by providing internal knowledge transfer.
• Participate in meetings with Build teams along with BP lead and service integrator on discussions relating to Early Build Engagement, gather early insights on content with respect to Build to Run KT and pass on the same to the of team
• Escalation/De-escalation: Helps Service Lead in de-escalation and implementing corrective actions
• Working with the ABAP consultants for developing new report to meet the client’s new requirements.