SUMMARY

• Overall 20+ years’ experience including 4 Years in domain & 16+ years in SAP Projects.
• 16+ years of experience in teh field of SAP which includes SAP training & support, implementation and upgrades.
• Having International exposure for various SAP ECC, Business Intelligence implementations and support, worked in Germany, Singapore, South Africa, Philippines and Bangladesh
• Worked on various SAP modules (PM/CS/PP/QM/MM /BW)
• 16+ years of experience in SAP PM/CS/BW, from July'2007 to till date handling SAP Team of PM/CS and BW consultants.
• Jan'2005 to Jan'2007 worked as SAP - PM/CS Consultant with Confidential Ltd. in various types of trainings & support projects. Conducted Corporate training to end users of Confidential Energy Limited
• Institutional Training-SAP training to MBA students at Symbiosis Institutes
• SAP QM Support @Hindustan Construction Company
• Having 4 years of experience in teh field of Manufacturing especially in Advanced Manufacturing Processes like setting & Programming of CNC, HMC, SPM Machines from February 2001 to December 2004.
• Experience in Implementations, configuring, design Blueprint, Rollouts in Plant and Maintenance SAP.
• Strong knowledge in Maintenance Processes such as Preventive Maintenance, Corrective Maintenance, Breakdown Maintenance, and Condition based maintenance, Testing & Calibration Process, Refurbishment Process, Project and Shut-down related processes
• Strong hands on experience in each of support project, roll out project and End to End implementations

TECHNICAL SKILLS

• Functional Location Master, Equipment Master, Bill of Material, Work Centers, Task List Master
• Maintenance Task List - General Maintenance Task List, Equipment task list, Functional location task list
• Defining Maintenance Strategy, Maintenance Plan (Single cycle, Multiple cycle, Strategy Plan) Scheduling Maintenance Plan
• Business Process- Maintenance Order (Preventive as well as Inspection, and Calibration), Maintenance Order (Break Down as well as Shut Down), Refurbishment Order, Maintenance Notification, Maintain Notification Catalogues, Define Notification Catalogue Profile
• Order Types - Configure Maintenance Order Types, Configure Maintenance Order Number Ranges, Define Maintenance Activity Types, -Assign Valid Maintenance Activity types to Maintenance Order Types
• Worked on defining and customizing Service Notifications, Repair Sales Orders and Service Orders
• Configured core business processes of CS module based on SAP recommended Best Practices, for Service Notifications, Repair Orders, Service Orders, Resource Related Billing, Warranties, Service Contracts and other Service-related master data.
• Customized Warranties and defined Warranty Counters as per teh client requirement.
• Defined various task lists and assigned them to different work centers for use in service work planning, operations, and maintenance items.
• Configured Dynamic Item Processing Profile (DIP) also known as Resource Related Billing for Quotation and Billing Requests, for both in-house and field service billing and quotation process
• Providing L2 & L3 support in PM & CS modules
• Development and writing functional specification of custom reports for maintenance reporting.
• Role standardization project for SAP PM/CS users.
• Worked extensively on CAT2, CAT9, DIP profile and RRB configuration.
• User acceptance testing and signoff
• Preparing test materials for Unit testing and Integration testing.
• Preparing maintaining study materials for end user training

Confidential

Senior SAP PM/CS Consultant

Responsibilities:

• Resolving issues in SAP Plant Maintenance & Customer Services module through incident management process.
• Work on enhancement objects through Release management.
• Module Lead to help junior resources in Plant Maintenance area and monitoring team TEMPeffectiveness.
• Preparing business requirement and functional design documents for enhancement objects.
• Error & bug fixing of issues related to ABAP code changes with teh help of technical resources.
• IMG customizations in Plant Maintenance & Customer Services module.
• Conducting unit testing, integration testing and regression testing.
• Transport management activities.
• Preparing metrics for TEMPeffective delivery within deadlines

Confidential

Senior SAP PM/CS Consultant

Responsibilities:

• Customized client specific reports by combining 3 reports (IW58, IW64 and IW68)
• Developed functional specifications and worked with teh technical team
• Created a new notification type and quote process for repair orders
• Created new additional Post Payment Field to enhancement tab in Service order
• Made Configuration changes in Service notifications, Service Orders, Customer repair orders and resource related billing.
• Customized teh repair process and its stage & action for Return material Authorization (RMA) process for customer returns and repairs to suit client business process.
• Configured resource related billing Dynamic item Process Profile (DIP) to take care of separate pricing at component level and to bill its affiliates for repair.
• Implemented enhancements like custom fields on teh CS order, Maintenance items etc. to meet teh client’s business requirements.
• Responsible for Application Development- Change Requests and enhancements
• Responsible for Change Requests estimation and implementation plan
• Responsible for IT and UAT planning and data availability for change requests and enhancements

Confidential

SAP PM/CS Consultant

Responsibilities:

• Worked on defining and customizing Service Notifications, Repair Sales Orders and Service Orders
• Configured core business processes of CS module based on SAP recommended Best Practices, for Service Notifications, Repair Orders, Service Orders, Resource Related Billing, Warranties, Service Contracts and other Service-related master data.
• Customized Warranties and defined Warranty Counters as per teh client requirement.
• Defined various task lists and assigned them to different work centers for use in service work planning, operations and maintenance items.
• Configured Dynamic Item Processing Profile (DIP) also known as Resource Related Billing for Quotation and Billing Requests, for both in-house and field service billing and quotation process.
• Worked with team lead in configuring service-related Revenue Recognition
• 2011 Go-Live support for teh Mining business unit

Confidential

SAP PM/CS Consultant

Responsibilities:

• Business blueprint, Preparation of AS-IS documents, Preparation of TO-BE documents, BPD Sign-off
• Realization - Configuration in development client, Unit testing in development client, Transport of configuration to Testing client, Integration testing in Quality client.
• Final Preparation - Master Data Upload, Roles & authorizations Preparation, User ID creation, Configuration transport to Production, Cut over data preparation
• Go-Live - User training, Continuous Support after go-live
• Support to R/3 System in daily issues related to PP module through service desk.
• Preparation of technical specifications for developments required & their implementation in production client in coordination with ABAP, To carry out gap analysis in teh system & enhancements in coordination with ABAP.
• Was part of ECC 6.0 up gradation with Unicode testing

Confidential

SAP PM/CS/QM Consultant

Responsibilities:

• Responsibility includes teh conducting various trainings e.g.-Retail trainings, Corporate trainings, Institutional trainings
• Retail training - Conducting trainings at training centers
• Corporate training - Conducting Training at Confidential Energy Ltd for end users,
• Institutional Trainings – Conducting Training for MBA Students at Symbiosis Institute of International SAP Support – Worked on SAP QM support project @ Hindustan Construction Company