SUMMARY:

• Having 6+ Years of IT experience in Opentext ECM, xECM and Archive center, OTDS Administration, support and management activities.
• me worked as a lead by handling different projects.
• Installation and configuration of the OpenText ECM, xECM solution platform and components in the content server 9.x, 10.x and 16.x
• Installation of Archive center proxy and configuration wif Archive center.
• SAP Systems integration and configuration Wif Archive center via proxy server.
• Salesforce and SharePoint integration and configuration wif xECM.
• Worked on customizing Active views.
• Creating workspaces depend on business requirement
• Configuration of Archive Server and troubleshooting wif front end and Admin servers.
• Applying latest patches to all content server through offline or online.
• Trouble shooting Admin and remaining instances including Remote cache servers.
• A strong knowledge of PC applications, in particular Microsoft Excel, Word, PowerPoint.
• Maintain Content Server (Opentext) users, groups, permissions depending on user Roles and Responsibilities
• Produce documentation that adheres to Systems Development Life Cycle (SDLC) standards and procedures including requirements, design, testing and documentation for Content Server (Opentext)
• Assist, contribute and coordinate presentations to clients about user groups and roles in the application and also provide to new users.
• Developing the Live Reports and SQL reports in DB.
• Configure the Enterprise connect and Enterprise Scan as per business requirement System.
• Monitor the System Object Volume on servers for errors, stopped processes, etc.
• Monitor the Document Conversion Process on servers for errors, stopped processes, etc.
• Resynchronization of indexing Servers if we face any issues in Index and Dataflow
• Troubleshooting and resolving index errors (using Data Flow Manager) to suspend, resume, flush, test, and resynchronize the index
• Re - indexing: verify index, re-export index, purge data flow & reconstruct index, back up & restore of index
• System Maintenance/Updates
• Update Security and Server parameter settings
• Evaluate, download and install of patches and/or service packs
• Enterprise Connect 10.x,16.x client issue debugging and management wif OpenText support.

Confidential

Roles and Responsibilities:

• Active member of the project management team to look at the project health, delivery status and take decisions accordingly.
• Installation and configuration of the OpenText ECM solution platform and components in the content server 10.5
• Configuration of Archive Server and troubleshooting wif front end and Admin servers.
• Installing and configuring IIS and Apache Tomcat servers.
• Installing optional modules in OpenText Content Server.
• Installation of new instances of Opentext.
• Migration of Workflows from Opentext 9.7.1 to 10.5
• Worked wif search and index maintenance and resolving issue as well as New User profile creation and assignment of groups.
• Created web report and live report based on customer requirement in Opentext Livelink
• In Application Support: Monitoring the Application Support Queue for filtering out unassigned incidents/tickets that are to be taken care of by Opentext Team.
• Monitoring the Team /OpenText Support Queue to track and resolve incidents for both production and non-production environments.
• Ensure tickets are assigned and responded timely manner wifout SLA breaching.

Gfile Project

Confidential

Roles and Responsibilities:

• Designing Customize views for users for Opentext dashboard.
• Exporting and importing data while data transition from one environment to another environment.
• Created web reports and live reports based on customer requirement in Opentext.
• Configuration of Recycle Bin and Live Reports modules and Notification functionality in the OpenText Content Server.
• Trouble shooting exiting workflows and reinitiating/suspend the workflows depend on user requirement.
• Provided access to new users for Opentext and troubleshooting and fixing user access related issues through app share.
• FSA jobs creation and monitoring.
• Capacity planning, and configuration of Indexing and Search functionality in the OpenText Content Server system.
• Preparing business related documents for OpenText.
• SAP Systems integration and configuration Wif Archive center via proxy server.
• Providing OpenText sessions to the new and existing users
• OpenText is integrated wif different application in Confidential account and me am handling all integrations, if anything goes down then me will coordinate wif other teams and will fix issues.
• Applying latest patches to all content server through offline or online.
• Handling High disk usage issues and Worked on customizing Active views
• Handling indexing issues like adding disk spaces to partitions and resync the indexing.
• Indexing move from once server to another server.
• Trouble shooting Webservices and JSP pages in server level.
• Enterprise connect installation, administration and providing to the end users.
• Adlib server trouble shooting for PDF conversion issues.

Shell Project

Confidential

Roles and Responsibilities:

• Installation and configuration of OpenText Archive center proxy ACP solution platform wif SAP solutions wif Archive Server AS 16.0.
• Creating Enterprise Scan profiles depending on business requirement for ScR3.
• Creating Data sources and environmental variables to integrate SAP systems.
• Creating batch imports and scheduling in windows scheduler for ExR3 to process data via document pipeline to Archive Server
• Doing regular backups for Archive Center Proxy.
• Document pipeline monitoring and solving the issues.
• Tomcat and Java installation and configuration wif ACP.
• Providing support for scanners installation and configuration.
• Performing Archive Center Proxy Administration.

Confidential

Roles and Responsibilities:

• Installation and configuration of ECM 16.x wif Archive Center from scratch.
• Archive Center installation and configuring wif ECM
• Trouble shooting Archive Center buffer jobs related issues and final NAS volume connectivity issues.
• Checking document IDs wif halp doc string in Archive center through CMD when their is miss in app level.
• Increasing Buffer size in Archive center whenever it running on low memory.
• Creating Connected workspace templates for the business depend on their requirement.
• Installation of OTDS and configuring wif Internal AD
• Connecting OTDS wif ECM, Archive Center and Salesforce applications
• Creating Service accounts, groups and managing user information in OTDS
• Creating Live reports, web reports and workflows depend on business requirement.
• Creating Classification and categories.
• Creating perspectives/landing pages in Smart UI for different departments in the Organization.
• Providing support for integrating external applications like salesforce and SharePoint
• SharePoint data migration to OpenText CS 16.2 wif halp of AGA.
• Providing s to end users about CS 16.2 and creating business related documents.
• Constantly checking wif the business leads about future requirements and implementing the same as per the budget plans.
• Worked on Content suit, OTDS and Archive center upgrade wif the halp of System Center tool.
• Worked on end to end implementation new environment.

SBM Project

Confidential

Roles and Responsibilities:

• Daily Monitoring all environment
• Daily monitoring Archive center 16.2 and its job schedules
• Daily monitoring document flow in the ECM 16.2
• Restarting ECM services on a monthly bases in all environments.
• Providing support to integrated applications like SAP FI and MM, SuccessFactors and internal applications like Murasalat, Smartcontract using CWS webservices.
• Providing support to end users
• Providing to end users based on demand
• Creating new Live reports based on requirement.
• Creating new synchronized and non-synchronized partitions in OTDS and making sync wif ECM.
• Worked on user group move from old domain to new domain using Rest API
• Working on Tickets in BMC remedy and providing support based on SLA
• Creating Groups and users in OTDS based on the business requirement
• Working on Data migration from Share drive server to OpenText ECM wif the Migration tool.
• Worked on Records Management and RSI schedules.
• Creating Classifications and Facets depending on business requirement.
• Worked on Live reports to generate reports like ACL, folders, count and unique logins etc.
• Working on API calls to update/create users and groups in OTDS
• Worked on Active Views to disable or enable global menu and function sub items.
• Worked on Perspective for Smart UI design.
• Worked supplementary markings