Summary

I am a professional individual that is creative, detailed oriented, and industrious. I have over 10 years of combined experience in areas of E-Learning, classroom facilitation, Technical Writer, Data Processing, Web Developing/Graphic Art, End User Testing Training, First responder Helpdesk Support, Computer Operations, Database Management, Data Entry and Education.

COMPUTER SKILLS

Knowledge of Oracle DB, SQL Server 03, Techwriter, Unix, Active Directory Windows 2000/2003, XP, NT, Exchange Server, Microsoft Suites Word, Excel, Access, Outlook Web Design XHTML, HTML, CSS, JAVA, C , Visio, FrontPage, Dream Weaver, Adobe Illustrator, Flash and Photoshop, Freehand, , Sebiel, Oracle Database, Networking, FrameMaker, Robohelp, OEM, Lectora 11, LMS Coursemill, Meridian, Skillport , Articulate, Sumtotal, Captivate 5 and 6, Blackboard, Moodle, Toolbook, Coursemill LMS , WebEx. Adobe CS5 Suites, SharePoint/Filenet, Hiperos/SAP, EVM, ESM

TECHNICAL KNOWLEDGE AND PROFESSIONAL EXPERIENCE

Confidential

nstructional Developer/Designer

• Collaborate with local work groups to ensure proper use and deployment of talent development programs.
• Utilized ADDIE best practices model.
• Leverages understanding of the educational development industry and the required talent needed to design, adapt, and implement client development programs.
• In conjunction with designing, wrote, and modified training curriculum, testing, and support materials for new training programs and materials to be implemented.
• Tracked and analyzed course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements makes recommendations to management on needs assessment and evaluation results.
• Assists in performance measurement data analysis to refine and enhance training opportunities that drive performance enhancements.
• Assessed and consulted with Learning Manager regarding design and deployment.
• Designed, implemented, and facilitated appropriate reinforcement programs and aids to ensure transfer of learning.
• Consulted with management in order to design, develop, and implement a variety of system-wide training and education programs.
• Ensured computer based training updates are made in a timely manner addressing problems encountered by users.
• Tested modules to ensure functionality prior to go live date.
• Confidential SAP Business Analyst Technical Writer July 2013-March 2014
• Provide business analytical support for EVM.
• Analyze complex business requirements considering client needs, application capabilities, and industry requirements and assess how automated systems can be implemented to solve them.
• Formulate and define the objectives and scope of business systems Hiperos/SAP .
• Gather, formulate and define business requirements in consultation with both client and business managers in accordance with approved standards and procedures.
• Translate business requirements into functional specifications for OEM EVM system.
• Create documentation such as policies, procedures, use cases, business requirements, workflow, and user guides for Hiperos/SAP.
• Perform functional configuration and maintenance based on changing operational and business needs.
• Identify FDIC transactional issues and its root causes and resolve it through compliance training and documentation.
• Provide support to develop test documentation and test execution.
• Provide IT support for regulatory and compliance activities.
• Make recommendations on hardware and software procurement to support business goals.

Confidential

nstructional Designer/Trainer

• Collaborated with business segments to conduct training needs analysis and provide input into segment-specific work-flow process Finance, Auditing, Managed Care, Medicaid, and Provider .
• Interfaced with customers NC State Medicaid SMEs to understand Training and Navigation enhancements and business needs in order to understand and develop training material appropriate to the need.
• Worked across business segments to roll out training to the clinical operations organizations, including conducting training workshop sessions.
• Conducted Train-the-Trainer sessions to ensure available trainings are effectively delivered and interactive for maximized adult learning and creative experience for all participants.
• Designed/developed online and web-based enterprise healthcare training materials.
• Served as the subject matter expert SME regarding training tools for the healthcare applications for the state.
• Perform documentation analysis, revision and/or creation efforts to support the MMIS deployment NCTracks .
• Created technical manuals for customer service reps, providers, and the public.
• Provided adult learning best practices, answer questions and discuss various training strategies at the local, regional and national level for state medical providers, recipients, staff, and operations.
• Conducted ongoing evaluations and assessments to ensure CBT, Storyboards, and ILT effectiveness and recommending/implementing modifications as necessary.
• Conducted appropriate preparation to ensure full understanding of training content and objectives prior to delivery by utilizing processes such as peer review, dry run, and final delivery of facilitators guide, participants guide, CBTs, and other hands on materials.
• Worked with multiple business segments and SMEs fulfilling training documentation needs.
• Navigated in multiple clinical applications such as such as claims, finance, auditing.
• Provided national WebEx training to agents for selected courses
• Prepped courses for SkillPort conversion
• Managed multiple projects simultaneously to ensure deliverables are met.
• Experienced within a clinical function e.g., provider, operations, and recipient portal in NCTracks .
• Utilized Captivate 5 and 6 to create eLearning for internal and external clients internet, video, etc. .
• Assessed, analyzed and reported training and certifications within training department.
• Utilized applications such as Microsoft Word, Excel, PPT and Microsoft Project for various projects
• Worked effectively in a complex and change-oriented work environment while supporting a positive virtual team environment.
• Collaborated in large IT environments, gathering requirements while working with BA's and their use cases.
• Established and maintained training department ShareNet parent/child folders.

Confidential

Adjunct Professor

• Provide online training and facilitation in the area of computer science e.g. Networking, Routing and Switching, Unix Administration, Microsoft Office Suites, Microsoft Project Management, Microsoft Server 2008, Introduction to Operating Systems, Advanced Network Security and Countermeasures, etc .
• Facilitate online Web Design course with emphasis on XHTML, HTML, JAVA, and CSS.
• Motivate students to actively participate in all aspects of the educational process, including but not limited to threaded class discussions, outside assignments/projects, research, enrichment activities, open forums, etc.
• Offer online chat tutorials to online students to prepare for weekly assignments.
• Facilitate discussion board interactions in the LMS.
• Set up pre-online courses via Moodle, Blackboard, or Myitlab links, gradebook, files etc .
• Maintain online asynchronous/synchronous communication with students in discussions to assist them in achieving completion of objectives.
• Respond in a clear and well-expressed manner to student question and staff within twenty-four hours.
• Provide regular, accurate, and timely student-specific assistance, feedback and support to students relative to their assignments and performance.
• Archive student work and correspondences through reporting tools such as CampusVue, and applicable LMS.
• Communicate with students via email and phone as needed.
• Notify support LabConnection, NetLab, LabSim, Vcastle, Moodle. etc. regarding course and student-related issues or concerns.
• Participate in monthly meetings and certification trainings while enhancing facilitation skills.
• Confidential Corporate Training Specialist/Instructional Designer/Technical Writer June 2008-August 2010
• Designed and provide e-learning for corporate management and store management.
• Analyzed elearning goals and objectives by audience's needs, existing knowledge, environment, constraints, delivery options, and the timeline for the projects along with managing training room scheduling.
• Designed, modified, and conducted remote and onsite training courses on a variety of topics Sexual Harassment, Work Place Violence and, storyboards, graphic design, user-interface and content.
• Designed, developed and maintained internal and customer product documentation in support of electronic signage, automatic vehicle location and passenger advisory hardware and applications.
• Developed and maintained standard product library design, templates, content plans and standards.
• Tracked requirement documents preparation and approval.
• Created technical manuals for management, corporate personnel, and other end users.
• Adhered to contract documentation, layout, and content guidelines and went through a four-phase writing and review cycle.
• Wrote technical manuals in support of the supply chain management software.
• Tracked training and certifications via LMS and HRMS
• Developed content and learning materials and facilitate certification courses companywide.
• Evaluated by creating assessments and feedback by way of surveys using Lectora.
• Worked closely with R D to develop and update all training resource needs necessary for new releases.
• Worked directly with department heads to understand how the products and services are utilized and delivered, with the expressed purpose of delivering new training to operations.
• Managed the creation and distribution of the e-learning resources, embedded help, and user guides.
• Developed and manage training delivery schedules that align with product releases, new hires, and technical development needs.
• Coordinated training logistics, registration, evaluations and record keeping for supply chain management process
• Designed and delivered certification training programs, and monitor for compliance to keep certifications current for Operations Basic Operations Course, Advanced Operations Course, and ServSafe .
• Fine-tuned internal training scripts, develop and maintain the company video library for internal and external use.
• Created PTA Position Training Aids for new product, including equipment, and procedures changes.
• Managed library of training manuals such as Management Development Plan, Training Store Operators, and Par Registers.
• Created and updated all graphics and text for learning aids using Adobe CS5 Illustrator, Photoshop, InDesign.

Confidential

Adjunct Information Systems Professor/eLearning Business Technology and CIS

• Develop and implement lesson plans for class taught in Information Technology Department.
• Direct students to the basic use and functionality of computers, including its hardware and software.
• Instruct students on the use of MS Office Applications, Networking, Graphics, and theory of IT courses using Blackboard, Training AssessIT, Moodle, and MyItlab.
• Develop Content within the LCMS Blackboard and Moodle Courses, Graphics, Quizzes, and Surveys .
• Work with faculty to design and document courses for online

Confidential

MIS Administrator/Web Developer PT

• Provide Information Technology Training in MS Office and ADS systems, including 1-on-1 and Specialized.
• Provide end user support training and software oriented for the IT Helpdesk.
• Constructed KSAs knowledge, skills and abilities directed toward becoming the resource advocate for CMHC/MIS management, support and training.
• Helpdesk first responder for CMHC database and PC issues.
• Developed and maintained training manuals for the Information Technology department while acting as a technical writer.
• Managed updates and creation of intranet file.