SUMMARY

• SAP SD hands - on techno-functional analyst experienced in OTC level 1, 2, 3 help desk support, incident management, configuration, change control, business enhancements and user security. Responsible for maintaining and leading efforts in landscape stabilization, managing break fixes, coordinating and developing process enhancements and supplying end-user training
• Proficient in enterprise structure development, master data management, sales order configuration order, contracts, chargebacks, quotations, consignment, deliveries and billing. Knowledgeable and hands-on with the EDI. Experienced in SAP transaction and functional processing requirements of customer service, credit, cash applications and warehouse operations. Core IT member delivering SAP implementation within a CGMP regulated Pharmaceutical environment
• Specialties include partnering with subject matter experts, smoothing daily process functions, maintaining operational efficiency and delivering value added control reports. Over 20 years of IT experience holding progressive responsibilities with 15 years supporting SAP. Self-motivated, resourceful and communicative with the flexibility to travel.

PROFESSIONAL EXPERIENCE

SAP SD COE Business Analyst

Confidential, Gaithersburg MD

Responsibilities:

• Responsible for Data Migration Lead activities for the Merger & Acquisition project at Confidential . Coordinator Data Migration Plan and all relevant objects across all SAP domains. Developed quality cutover plan and reported status of all data objects using trackers.
• Collaborated directly with GBPL(s), COEs and supported ETL activities. Responsible for documentation compliance during the quality gate review process. Assisted all teams in reconciliation of data for post load verifications.
• Delivered configurations to support WBS data requirements and produced ad-hoc reporting requests using SQVI and ABAP queries.

SAP SD Business Analyst

Confidential, Littleton MA

Responsibilities:

• Documented business flows and desktop procedures in support of an ongoing ASCA certification project at Confidential . Provided analysis and documentation for the Convergent Charging and Invoicing SAP applications.
• Migrated Lotus databases over to Box and created Wiki as part of an effort to sunset Notes.

SAP SD Consultant

Confidential, Pittsburgh PA

Responsibilities:

• Maintained the role of SD production support functional analyst responsible for the resolution of many backlogged tickets across the SD domain. Assigned as a “staff-aug” resource during new projects to assist and support I during the enterprise structure reorganization
• Directly responsible for applying production master data changes through FIRE-CALL authorizations using LSMW and MASS transactions. Further developed ABAP queries and applied new reporting change requirements working directly with ABAPr’s.
• Supported MSA’s global landscape and interacted directly with entire global customer base. Provided analysis and solutioning to eliminate master data gap errors in the EDI Order creation process interface.
• Defined needed purchasing logic and user exit identification to support the “PO to SO” intercompany orders process. Delivered end-user support and worked seamlessly with entire IT/SAP team in a highly customized environment.

SAP SD Consultant

Confidential, Linthicum MD

Responsibilities:

• As a result of a joint venture & merger between SAPA and Hydro Aluminum Extrusions manufacturer, I have been engaged in delivering daily operation support for all OTC processes, Master data requirements and EDI administration, mapping and SAP custom developments within a MTO & MTS manufacturing solution business.
• Directly responsible for maintaining and extending EDI customer administration deploying 810, 830, 862, 850, 860, 856, 824, 997 and other message types. Delivered numerous data extracts using ABAP Query tools to allow smooth data migration to Oracle and Microsoft Dynamics platforms.
• Responsible for Mapping, Testing and Production migration of all NA EDI Customers from Axway to See-burger translator services using the GS Open Text provider. Interface development and extend functionality of EDI and other core functions.

SAP SD Consultant/Clarkston Consulting

Confidential, Springfield IL

Responsibilities:

• During the OPUS conversion project at a major pharmaceutical distributor, I was responsible for conducting customer interviews, conducting process analysis and gathering requirements for allocations and exclusions requirements, customer data mapping, account determination functionality, basic functions hands-on configuration, integration and regression testing, data prep and staging as well as system cutover activities. Also coordinated and lead the on-boarding activities and knowledge transfer necessary to groom a hyper-care team ready to deliver site support across 5 DCs in 2 weeks.
• Responsible for the demonstration and testing of system functionalities, enhancements and OTC customizations. Delivered OTC RICEF development focusing on customer allocations, listings/exclusions, product substitution, licensing and output determinations.
• Configurations included partner determinations, copy controls, account determination and conditional pricing. Acting as a single point of contact for customer mappings and data validations
• Delivered break fix analysis, security assessments, end user training, and ad-hoc reporting. Provided go-live support for daily sales operations quotes, contracts, returns, deliveries, and billings.

SAP SD Consultant/Optimal Solutions Integration

Confidential, Marietta, OH

Responsibilities:

• Management and support of the daily OTC SD operations and within a coal mining and specialty metals business. Responsible for order management hyper-care and logistic processing in a SAP 4.7 environment. Provided direct user training and functional support to business.
• Co-ordinated and supervised forms and other small business change requests. Remediated master data management issues, communicated security and role conflicts, and maintained the daily issues log.
• Delivered daily functional and operation sales support for orders, delivery and billings, returns, consignment and stock transfers. Contributed ad-hoc sales control reports to support daily operations in the business.

SAP SD Consultant

Confidential, TX

Responsibilities:

• SAP SD Consultant responsible for R3 system functionality and hands-on OTC configuration requirements.
• Applied SD baseline configuration for sales orders, deliveries, billings and return processes.
• Designed and configured multiple output forms including Packing List Pro-forma & Billing Invoices.
• Developed multiple RICEF functional specification.
• Demonstrated SAP solution to the JAFRA business.
• Developed E2E Business Case Test Scripts.
• Executed OTI process FIT and BIT testing.
• Mapped JAFRA business reporting requirements to SAP field definitions.
• Managed Standard text requirements for all forms across multiple languages.
• Delivered blue printing and realization documentation.
• Maintained issues log and initiated change requests.

SAP SD Consultant

Confidential, St Johnsburry, VT

Responsibilities:

• Support for daily OTC and WM operations within a milling PTO, MTO, MTS business process in a paper mill manufacturing, SAP 4.7 environment. Responsible for hyper care production support across SD/MM/WM domains process improvement initiatives, control report generation, master data management supporting consignment, subcontracting, direct sales and intercompany STO replenishment processes.
• Functional support for daily processing of schedule agreements, credits, returns, billings, consignment and stock transfers using shipments and HU management functions.
• Responsible for harmonizing master data and pricing requirements across multiple business segments. Designed various ad-hoc sales, inventory and logistics control reports to support daily operations within the business.

SAP OTC Analyst

Confidential, Wallingford, CT

Responsibilities:

• Support of OTC daily operations delivering OEM sales support with supplier owned inventory planning, JIT product planning and delivery scheduling, credits, returns, billings. Tasked with daily sales reporting, master data management and pricing maintenance at Philips Medical devices.
• Additionally responsible for ad-hoc reporting and sales portal applications monitoring.

SAP SD Consultant

Confidential, NY

Responsibilities:

• SD functional analyst providing implementation support with configuration and BPP generation at Confidential . Delivered pricing configuration, account determination and partner functionality to support contract and sales orders, periodic billing and deferred revenue recognition.
• Maintained material master, intercompany customer master functions and conditional pricing. Developed ABAP query control reports for GL Acct and Item Category validation and master data reporting.

SAP SD Consultant

Confidential, Parsippany NJ

Responsibilities:

• SD functional consultant providing short term production support for the Apparel and Footwear solution at Cappezio, in Totowa NJ. Responsible for developing new customer service reports using ABAP query, maintained territory alignment and master data changes, applied SIS reporting updates,
• EDI partner extension and administration, SAP pricing support, and batch billing analysis.

SAP SD Consultant

Confidential, Norwalk CT

Responsibilities:

• Coordinator for production support within the FICO and CRM domains at John Deere in Moline IL. Responsible for establishing PMO governance and reporting. Supervised off-shore team and onsite techno-functional resources. Compiled SLA and resource analytics to migrate support to a shared service business model.

SAP SD Quotations Specialist

Confidential, Orange CT

Responsibilities:

• Responsible for pricing, promotions discount, and process customizations across multiple operating companies within Hubbell. Delivered pricing procedure enhancements and SD process enhancements as part of the shared services group (COE).
• Supported EDI administration and development with other responsibilities in troubleshooting, workbench, security, change control, and transport management. Conducted rollout and end user training.

SAP SD Project Manager

Confidential, Stamford CT

Responsibilities:

• Managed trade sales order fulfillment processes, cash applications, credit and deductions, pricing and master data for Purdue Pharma LP. Responsible for project management, process development, systems analysis, hands-on configuration, delivery, and user training.
• Supported Marketing services with free goods and sample processes and systems, promotional materials, and procurement.

Confidential

SAP Autocash

Responsibilities:

• IT lead analyst working with Cash applications group to implement SAP Auto cash. Converted the manual cash management process into a fully electronic posting solution for bank checks and wires.
• Execute ABAP program changes to convert bank data from BAI to BAI2 format.
• Supplied the required configuration to enable auto-cash processing.
• Configured “Alternate Payer” cash application work groups.
• Configure policy discounts, tolerances, and deduction write-offs.
• Enabled the SAP feature to allow application of automatic customer bank-info updates.
• Installed banking software on local client for daily cash and wire download and queries.
• Introduced improved search and match strategies via SAP User Exits.
• Troubleshot balancing issues and assisted with end user reconciliation.