SUMMARY

• Result - oriented and highly motivated IT Professional with 10+ years of experience in IT Leadership Roles, SAP Basis Administration, and Change Management, with an in-depth understanding of Information technology Platforms, services, and SAP ABAP and Java Systems. Detail-oriented and have experience in a high-volume office. Can work as part of a team and independently with little or no direction—a strong team player with a can-do attitude.

TECHNICAL SKILLS

SAP Basis and HANA Administration: ECC, BI, BW, PI, SCM, GTS, CRM, GRC, Portal, Solution Manager 7.0, to 7.5 MII, Fiori 1.0 and 2.0

Tools: BMC Remedy Ticketing System, Service Now, Kintana, HP Ticketing, Solution Manager ChaRM, Oracle Enterprise Manager, Cisco Application Networking Manager, Zabbix, BSI Tax Factory

Database: HANA, Oracle, and MS SQL Server

Operating System: UNIX, Linux, Windows Server 2008, Windows 10

Applications: Microsoft Word, Excel, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

Confidential

SAP Basis Lead / Sr. SAP Basis Administrator

Responsibilities:

• Responsible for oversight of technical strategies relative to the creation, implementation, and expansion of SAP environments.
• Technical leadership to develop, implement, and monitor consistent architectural standards across the SAP landscape.
• SAP Vulnerability Management
• Development of operational procedures and processes to ensure adequate Support of environments.
• Key escalation point for business-critical problems related to the ERP landscape.
• Design, present a 5-year road map to leadership and implement in phases
• Pro-active collaboration and stakeholder management
• Work on DB Re-org planning and strategy for cost savings
• Global SAP Roll-out support as Basis and Security
• Technical leadership in Support of SAP audit requests.
• Actively participate in Major Incident Management (MIM) calls, Root cause analysis and corrective actions

Confidential

Sr. SAP Basis Analyst

Responsibilities:

• SAP System Support Pack Upgrade (ECC and GRC)
• Create process and procedures for daily system maintenance and checks
• Implementation of SAP Diagnostic Agent, UPL, SCMON, and CCLM in Solution Manager 7.2
• E2E600 - SAP Solution Manager 7.2 for SAP S/4 HANA Implementation
• SAP HANA Monitoring

Confidential

Sr. SAP Basis Administrator, Consultant

Responsibilities:

• SAP System Copy (CRM, ECC, BW)
• Daily Checklist - System Monitoring, System Logs, ABAP Dumps, SAP Lock Entries, Update Failure, CCMS Alerts
• Performed Local Client Copy and Client Export / Import
• Install ABAP Support packs using SPAM
• 24 / 7 On-Call support on a rotation basis
• SAP Security activities - Creating new users, Running trace for users
• Start and Stop SAP systems using sapcontrol

Confidential

Sr. SAP Basis Administrator, Consultant

Responsibilities:

• Manage and lead monthly releases for all SAP Production systems
• Solution Manager Technical Monitoring
• PI Message Flow monitoring
• SLD Reporting and LMDB configuration
• SAP System Copy
• SAP Performance Tuning - Parameter changes
• Download and Apply SAP Notes
• Import of SAP and vendor delivered Transports
• Import of ABAP and Java transports using ChaRM
• 24 / 7 On-Call support on a rotation basis
• Manage Start and Stop entries in Crontab
• End-User Support using BMC Remedy ticketing system and SAP Solution Manager ChaRM
• Job Scheduling / Management for SAP system through the REDWOOD system

Confidential

SAP ChaRM Consultant / Release Manager

Responsibilities:

• Implement, Develop and configure ChaRM Transaction type and Workflow / Process
• Perform end to end testing for different types of Transaction types
• Troubleshoot issues related to configuration and authorization
• CSOL, Retrofit and Downgrade Protection configuration
• TMS route and parameters / configuration setup
• User training on ChaRM process and procedures
• Manage and approve changes moving to production per SOCX compliance
• Lead production cutovers

Confidential

SAP Basis Support, Consultant

Responsibilities:

• Worked with the following SAP systems;
• Daily Checklist - System Monitoring, System Logs, ABAP Dumps, SAP Lock Entries, Update Failure, CCMS Alerts
• SAP System Copy
• SAP Performance Tuning - Parameter changes
• Performed Local Client Copy and Client Export / Import
• Install ABAP Support packs using SPAM
• Earlywatch report configuration in Solution Manager
• CCMS Configuration
• Download and Apply SAP Notes
• Manage SAP License
• Schedule and monitor Background jobs
• Import of SAP and vendor delivered Transports
• Import of ABAP and Java transports using ChaRM
• Configure Printers in SAP System
• Configure CCMS / ALE setup
• Installation and upgrade SAP Gui (SAP Logon Pad) and GuiXT
• 24 / 7 On-Call support on a rotation basis
• SAP Security activities - Creating new users, Running trace for users
• Manage Start and Stop entries in Crontab
• Start and Stop SAP systems using sapcontrol
• End-User Support using BMC Remedy ticketing system and SAP Solution Manager ChaRM
• Update US Tax codes and Upgrade BSI Tax Factory

Confidential

SAP Basis

Responsibilities:

• Provide SAP Basis services
• Daily System Monitoring
• Import the transports using STMS
• Perform System copy by following post-refresh document
• Provided Level-1 Technical support to end-users and project
• Installed SAPGUI on Windows XP and Window 7
• SAP systems are running on UNIX and Windows using Oracle and SQL Server Databases
• Hardware troubleshooting
• Windows 7 and XP Configuration
• Diagnos e PC problems with a strong understanding of proper troubleshooting methodology