SUMMARY

• Experience of 8 years in Confidential Consulting as a Techno - functional consultant in SAP IS-U (Industry Solutions - Utilities), SAP ABAP, SAP CRM and SAP MCF.
• Proficient in SAP ISU, Multi Channel Foundation (MCF) for Utilities, SAP CRM, SAP ABAP, OData Services, Customer Service, Forms, Scripts and other areas
• Experienced in SAP ISU in areas like Customer Service, CRM, Device Management, FICA and Billing and Invoicing
• Experienced in SAP Multi Channel Foundation in terms of design and development.
• Experienced in designing, modelling and creating solution using OData Services
• Experienced in Integrating OData Services with other platforms such as .Net/JAVA Applications
• Have worked on ISU ABAP and ISU CRM. Have also worked on clients in ISU which belong to both regulated and de-regulated markets.
• Have worked on high complexity performance issues and incidents. Have also worked on Budget billing, move in, and move out, identification screens, interaction record in ISU Customer service. Also, have proficient knowledge on Emma cases.
• Have worked on configurations related to Web UI and Web IC components like configuration of pages, view configurations etc.
• SAP CRM resource with experience in areas like SAP CRM 6.0, SAP CRM 7.4, Web UI, Web IC, BSP Component Workbench, ABAP, AET, BADIs, BAPIs, OOABAP, Web services, interaction records.
• Have worked extensively on CRM Web UI and Web IC developments including creation of custom views, custom pop-up, navigation (component to component and inter component navigation), component usages, integrating custom view with standard component, copy control functionality, creation of dropdowns, value helps and hyperlinks.
• Also, have knowledge on Conversions, Interfaces and Forms.
• Have good knowledge on ABAP/4 programming, classical reporting and interactive reporting, ALV’s.
• Experienced on SAP CRM/CS Functional module.
• Have worked on setting up of the IS-U CRM/ CS system including setting up of middleware, contract management process, identification screen, factsheets and various other custom work centers related to IS-U.
• Have profound knowledge on the Middleware and the replication process in IS-U between CRM and ECC components.
• Conducted blueprint workshop and gathering customer requirement. Come up with fit-gap analysis. Converting the requirements into Functional Specification and passing it to technical team to work on the development.
• Designed and created various interfaces and webservices which would enable the transfer of data between the client and their third party vendors.
• Worked on design of custom replication dashboard for one of the clients there by automating the fix for replication issues and minimizing manual effort.
• Worked on the custom IVR system for the client.
• Engaged in UAT and fixing UAT defect
• SAP certified ISU consultant.

PROFESSIONAL EXPERIENCE

Confidential

SAP IS-U Onsite techno-functional resource

Responsibilities:

• Designed and created various interfaces and webservices which would enable the transfer of data between the client and their third-party vendors.
• Worked on design of custom replication dashboard for one of the clients there by automating the fix for replication issues and minimizing manual effort.
• Worked on creating customer services (ODATA) for the custom MCF application.
• Provided technical and functional support in resolving Medium/Complex Defects .
• Worked on performance optimization of the Interaction center of CRM Web UI.
• Worked on resolving many complex issues issues present in the Gas Management Process
• Worked on and resolved many critical and high priority issues within the SLAs
• Worked on multiple areas such as DM, Billing & Invoiving, Customer Service, and FICA.
• Worked on replication of Master data both technical and business master data between ECC and CRM systems.
• Co-ordinated with the offshore resources to resolve the incidents within the SLAs.
• Work with the client’s IT and Business Team to get the requirements of the Change requests.
• Co-ordinate with the offshore team and manage development lifecycle for a Change Request Release

Technical Environment: SAP CRM 7.4

Confidential

Responsibilities:

• Take part in the Blueprinting discussions, perform feasibility analysis.
• Design solutions for the client requirements.
• Coordinate with the offshore CRM technical team
• Work on customizing the base configuration in the CRM system and also worked on the various key areas like middleware configuration, contract management process configuration, BP identification configuration, etc.
• Work on customizing and configuring the BOL trees, Navigation Bar Profiles, Business Roles in the CRM system
• Developed custom BSP pages for the technical tab of 80% screen.
• Enhanced multiple views, windows and components to achieve the custom requirements.
• Develop the RICEFW objects as per the requirements.
• Troubleshoot any issues arising due to the upgrade
• Monitored and resolved replication of Contracts and BDOCs as and when necessary.

Technical Environment: SAP CRM 7.3

Confidential

Responsibilities:

• Provided CRM technical Support in resolving Medium/Complex Defects .
• Worked on performance optimization of the Interaction center of CRM Web UI.
• Worked on resolving many issues present in the CRM Payment Process.
• Provided UCES support in resolving Medium/ Complex defects.
• Worked on Account History issues involving intense debugging on CRM and FICA Systems
• Worked on Web-UI Configuration.
• Worked on replication of Master data both technical and business master data between ECC and CRM systems.
• SAP support and maintenance of customized objects in modules like CRM, FICA.

Technical Environment: SAP CRM 7.2

Confidential

Role: SAP ABAP and CRM technical resource

• Provided CRM technical Support in resolving Medium/Complex Defects .
• Worked on Account History issues involving intense debugging on CRM and FICA Systems
• Worked on Web-UI Configuration.
• Worked on BP relationship of Customers having Queries related to Configurations.
• SAP support and maintenance of customized objects in modules like CRM, FICA.

Technical Environment: SAP CRM 6.0

Confidential

SAP ABAP and CRM technical shadow resource

Responsibilities:

• Provided CRM technical Support in resolving Medium/Complex Defects .
• Worked on Account History issues involving intense debugging on CRM and FICA Systems
• Worked on Web-UI Configuration.
• Worked on BP relationship of Customers having Queries related to Configurations.
• SAP support and maintenance of customized objects in modules like CRM, FICA.

Technical Environment: SAP CRM 6.0

Confidential

Developer

Responsibilities:

• Developed reports (displaying normal/ALV lists) and interactive reports
• Application 1: Implemented CRM concepts of Web UI, GENIL and BOL class Development for the given Functional Specification having Details of Inventory Management through user defined components and navigations.
• Application 2: Implemented CRM concepts of Web UI, GENIL and BOL class Development, for the given Functional Specification which involved Enhancements of Standard Objects (BP HEAD).

Technical Environment: SAP R/3 EHP 7 ERP 6.0, SAP CRM 7.4