SUMMARY

• Senior SAP HCM Functional, Certified SuccessFactors Consultant, Workday Consultant with over 15+ years of IT experience in full life cycle implementations, Upgrade projects and leading enhancement projects;
• Worked extensively in SAP HCM On - Premise and Success Factors Cloud Solutions;
• Extensive knowledge in blueprinting, design and configuration, third party interface and data migration concepts with a commitment to attention to details and proven ability to handle responsibilities on-time with great accuracy
• Excellent liaison and interpreter between developers and end-users in all aspects of human resources and Health & Safety functions.
• Experienced in conducting client workshops in multicultural environment.
• Tremendous ability to work independently and manage components of large engagements.
• Excellent ability to co-ordinate between offshore and onsite maintaining a high level of customer satisfaction.
• Strong in SAP design and configuration, cross functional integration, third party interfaces, data migration concepts etc.,
• Extensive knowledge in SAP Successfactors Employee Central, Employee Central Payroll, Recruitment and Onboarding modules.
• Extensive knowledge of all facets of software testing (both functional and non-functional testing including performance and security)
• Certified Success Factors consultant in Employee Central, Employee Central Payroll, Recruitment and Onboarding 2.0.
• Hands-on experience in Employee Central and all the Data Models and knowledge of XML
• Knowledge of MDF, foundation objects, associations, Business rules and workflows

SKILLS

• Workday HCM
• Time Management
• Organizational Management
• Personnel Administration
• Cross Application Time Sheets
• Benefits Administration
• SAP Fiori
• Third Party Payroll Interfaces
• SAP HCM Fiori applications administration
• Security Design
• Launchpad Configuration

PROFESSIONAL EXPERIENCE

Confidential

Sr. SAP Functional Analyst

Responsibilities:

• Application support in various modules of SAP HCM and SAP SuccessFactors that includes Time Management, Payroll Solution, SAP Fiori Applications, SuccessFactors Employee Central Payroll, Role Based Permissions, Recruitment and Onboarding.
• Lead the effort to design, build and configure HCM system acting as the primary point of contact. This includes requirements gathering & gap analysis, leading business process design, performing system demonstrations, leading customer workshops, performing system configuration, creating functional specifications and oversee development for custom requirements, unit testing and supporting subsequent testing efforts and issue resolution, perform cutover activities and hyper-care/post-go-live support.
• Experience in implementing Employee Central Payroll that includes Point-to-Point Integration, Integration Employee Central Payroll and SAP Financials, Payroll Control Center Configuration, Authorizations in Payroll Control Center, Payroll Process using Payroll Control Center and Payroll Processing.
• Based on extensive analysis, interpretation, and experience, provide strategic consultation to line-of-business (LOB) customers in leveraging technology within their business processes, functions and products.
• Implementation specialist/lead using ASAP implementation methodology involving business process analysis, Blue Prints, Building Business Process Procedures, Gap Analysis, Design, Unit Testing, Data Conversion, System Testing And Go Live Support.
• Experience in Canada and US Payroll that includes configuration of taxes and garnishments, ROEs, performing BSI TUBs & HRSPs analysis, implement and test the new TUBS as and when they are released by BSI;
• Perform US and Canada Benefits configuration including benefits integration with Payroll for various plans including Savings (401K and Roth), Insurance, Health and Stock plans.
• Experience in Employee Central solution configuration in accordance with Solution Design & Configuration Workbook / Business Blueprint Knowledge of MDF, foundation objects, associations, Business rules and workflows
• Experience in Recruiting and Onboarding Solution Configuration.
• Manage Role Based Permissions in SuccessFactors modules like BizX, Recruitment and Onboarding.
• Develop the functional specifications for SAP and Success Factors Integration for Recruitment and Onboarding Module
• Work with the business in gathering and documenting the business requirements in Success Factors Work Book.
• Configure the SAP Identity Authentication Service to enable the pre-boarding module to enable pre-hires to access the Success Factors LMS module
• Functional support to the integrations in scope (SAP ERP HCM to SF BizX)
• Develop new Personnel Calculation Rules and in corporate them into the Payroll and Time Schema to meet customer needs for both US and Canada Payroll.
• Work on various Third Party remittances & FI Posting related issues as part of sustainment.
• Collaborate with various business teams and other SAP COE members to gather, interpret, document and clearly define functional/technical requirements for projects.
• Work with Enterprise Architecture team to develop and maintain application architectures, blueprints and risk assessment documents.
• Pro-actively present recommendations to business on adjustments to strategy, based on technology advancements and/or technical simplification opportunities.
• Support the Technical services, Security and Development teams by performing ad-hoc testing, creating test data, and validation of enhancements.
• Work closely with the business to define requirements for Fiori based Mobile applications in SAP HCM.
• Design Fiori Launchpad, Creation of Catalogs and Groups within the Fiori Launchpad Designer
• Take on the ownership of facilitating and developing cross-LOB (enterprise) solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques.

Confidential

SAP HR Functional Lead

Responsibilities:

• Deep Knowledge and hands on in Workday HCM that includes Configuring Organizations, Staffing Models, Jobs and Positions, Configurable Security, Configure Business Processes.
• Application Support for resolving customer issues in, Organizational Management, Personnel Administration, Enterprise Compensation Management, Time Management, E-Recruitment, Employee Self-Service, Personnel Planning and Development, Benefits Administration modules in SAP HCM.
• Worked extensively on Time Evaluation Rules & Schemas (Transfer of time data, Absences & Attendances, Overtime, Premiums, and Absence Quotas, Integration for Payroll etc.)
• Worked extensively on CATS related enhancements and implementing new functionalities in SAP CATS.
• Configured workflows and notifications in CATS.
• Configured and defined the various controlling documents during transfer to controlling.
• Customized the approval determination logic and approval user interfaces
• Created, Updated and Maintained the Component Repository System which contained important documents such as Functional Specifications, Technical Specifications, Transaction Aids etc.
• Performed SAP Change and release management using SAP Solution Manager. This tool in turn facilitates the efficient collaboration between client’s SAP Landscape and SAP support organization to optimize the value of production support engagement.
• Working knowledge of integration between SAP HR with 3rd party payroll and time processes like ADP, Ceridian for Canada, USA and UK and Kronos.
• Worked on various integration scenarios like integration between Organizational Management and Personnel Administration & integration between Time Management and Payroll.
• Configured SAP Leave Request and various other ESS functionalities like Record Working Time, Personal Employee Info, Banking Info and Addresses etc.
• Extensively participated in SAP upgrade projects and independently handled all upgrade related activities from functional side like testing, identification and resolution of issues, co-ordinate with respective upgrade teams.
• Automated SAP HR employee processes like Hiring, Rehiring, and Termination etc. using WinShuttle and also by using Dynamic Actions.
• Successfully lead the offshore team by timely co-ordination of all the activities like management of tickets, SLA’s, reporting and client meetings etc.
• Performed data uploads using various methods like Winshuttle, LSMW, BDC programs.
• Worked extensively on HP Application Life cycle Management tool to track bugs during User Acceptance Testing.
• Generated Test reports to highlight the various severity of defects that help key stakeholders to make critical decisions before Go-live.

Confidential

Configuration Owner/Compensations/Benefits/Offshore/Team Lead/Transition coordinator

Responsibilities:

• Responsible for successful transition of Knowledge from the outgoing vendor.
• Main contact for Confidential Compensation & Benefits process developers for solution changes, direction and planning of overall system solution.
• Responsible after solution development and documentation adequacy and quality in the areas of Personnel Administration, Organizational Management and Compensation & Benefits.
• Participated and supported the user acceptance tests and Integrations testing prior to promoting to production.
• Responsible for Transport Request Management and Authorizations Management.
• Monitoring and Processing of ALE IDOC’s which replicate data to target systems.
• Coordination and implementation of Change requests for the Confidential SAP HR P23 System.
• Participated in Confidential SOX auditing when required.
• Implemented Enterprise Compensation Management as part of a complex “Short Term Incentive Report” implementation.
• Info type enhancement and developed custom Info type.
• Estimate projects deliverables timelines and view past estimations/completed project data thus enabling more accurate estimations.

Confidential

SAP HR Functional Analyst/Lead Country Concept Owner

Responsibilities:

• Guide local HR business team to align to Confidential IT strategies to reduce Total Cost of Ownership by ramping down the dependency on Local IT systems (non-SAP).
• Responsible for successful implementation of the project using the Accelerated SAP methodology (ASAP) which divides the project implementation process into five phases and offers detailed Project Plans.
• Senior SAP HR Functional consultant at onsite developing, customizing and supporting HR processes that include Personnel Administration (PA), Organizational Management (OM), Time Management (TM) and Compensation & Benefits, for Confidential employees worldwide.
• Responsible for developing the Local Concept Description document and Data Migration for Germany (biggest customer for Confidential with a headcount of 13000 employees with complex business scenarios), Tunisia, France, Morocco, Israel, Greece & USA.
• Requirement gathering from local HR, propose configuration settings in SAP, submit the supporting document, and enable the data migration to SAP.
• Facilitated User Acceptance testing, training and workshops.
• Implemented SAP pay structure for various countries in Europe.
• Responsible for unit, integration and system testing.
• Post Go-Live support till first successful payroll run after migration for the country.

Confidential

HR Analyst

Responsibilities:

• Collaborate strategically with various Regions in USA to support the annual hiring plan and recruiting strategies for the firm's business.
• Manage and direct the coordinators responsible for interview schedules, background checks, offer letters, reports, etc. Direct, train and develop coordinators in support of the firm's national recruiting program for the US firm.
• Develop and cultivate strong relationships with various levels of recruiting management, candidates and external recruiting sources.
• Understand profiles and job descriptions for all relevant open positions.
• Manage recruiting/hiring process in SAP by creating open positions.
• Ensure information is properly maintained in SAP for reporting purposes.
• Develop and cultivate strong relationships with various levels of recruiting management, candidates and external recruiting sources.
• Coordinate ad-hoc reporting regarding recruiting progress.
• Hiring of employees and maintaining the different types of absence quotas in SAP Time Management.
• Manage and schedule background jobs in SAP.

Confidential

Senior Customer Support Associate

Responsibilities:

• Responsible to manage the customer general queries mailbox regarding the progress of the online orders placed with Dell Computers.
• Responsible to manage the customer web complaints mailbox and executive escalations.
• Actively involved in process improvement to enhance customer satisfaction scores through innovative methods.
• To take up training of new recruits and assist them in improving their process knowledge.
• Single Point of Contact (SPOC) for the EPP (Employee Purchase Plan) mailbox.
• Handled customer escalations and managing mail queue metrics
• Attended conference calls and liaising with other departments to resolve all the customer escalations in a timely fashion.