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Sap Engagement / Program Manager Resume

SUMMARY:

  • Senior Program and Project Manager with 15+ years leading large enterprise wide initiatives in the Information Technology industry; providing program and project management, selecting and implementing ERP, CRM and B2B solutions, Consulting in ERP (SAP), software installations and implementations, software development management, delivery of web based solutions and architecture, and hardware and network infrastructure implementation.
  • Leading large complex SAP solutions and building and maintaining client senior level relationships.
  • Project Management expertise working with Senior and C - Level Executives, maintaining and managing client relationships ensuring all Service Levels Agreement (SLA) are met.
  • Supporting Pre-Sales Initiatives for large complex SAP ERP opportunities and providing final project estimates for timeline, resources and budgetary cost estimates.
  • Responsible for RFP responses and client presentations to executive levels to secure help secure the proposed deals for implementation, off-shore development, and AMS (Application Management Services).

CORE SKILLS:

Relationship building at executive levels. Successfully managed multiple full life cycle software implementations and complex implementations including budget preparation, financial reporting, status reporting, project planning, scheduling, staffing, and resource management.

PROGRAM AND PROJECT MANAGEMENT SKILLS:

  • Manage project teams; managing multiple full life cycle software implementations and complex implementations
  • Design, setup, and operate PMO for global SAP Implementations, deployments, and rollouts
  • Manage large programs with the full scope of Core SAP (MM, PP, SD, FI, CO AP, GL,) SAP SCM,IM, WM, Shop Floor SAP MII, APO, BW/BI/BOBJ, QM SAP HCM (HR), SAP PLM, SAP CRM, Supply Chain, HANA, Mobile, Fiori, Netweaver and SAP Cloud implementations
  • Created program roadmaps
  • Created global templates and global rollout plans
  • Created global program and project plans for implementation
  • Provide weekly status reports to facilitate project alignment
  • Execute and run Steering Committee meetings with leadership
  • Building client relationships and managing those relationships at senior level
  • SAP Upgrades
  • Define project scope and plan
  • RFP, RFQ, and RFI development and responses
  • Gather client requirements both technical and functional and manage those requirements through clear and precise documentation
  • Developing strategies and solutions for outsourcing initiatives and opportunities
  • Securing outsourcing IT and ERP deals
  • Develop, maintain, and manage detail project plans assigning resources to outlined task and deliverables to ensure successful implementation
  • Superior analytical and problem solving skills
  • Effective communication to staff members and Senior Executive Management.
  • Provide Project Status
  • Data Management and Analysis
  • Managing outsourced services.
  • Maintain and manage project issues to resolution
  • Set-up weekly project meetings internally and with the client.
  • IT Operations Management
  • Responsible for administrative tasks on project, to include project team member time reporting.
  • Maintain and manage project budget to ensure project is successfully implemented on time and on or under budget.
  • Consulting - providing client presentations and demos.
  • Software Delivery
  • Work with Sales on new potential clients.
  • Work with Product Development teams on new functionality, stop gap resolutions for clients.
  • Proven leadership and effective management
  • Vendor and Change Management
  • Specialty: Expertise in delivering large scale and complex SAP Global programs and projects, and Global SAP releases (core modules MM, PP, SD, FI-CO, WM, etc.,) SAP HCM (HR), SAP CRM, SAP BW/BI and SAP technical implementations, as well as P&L responsibilities, and SAP practice building and development.
  • Soft Skills: Proven leadership and effective management. Expertly collaborates and communicates with C-Level executives, third party vendors, external clients, and technical resources.

SKILLS AND EXPERTISE:

Technical: MS Office Suite, MS Project, Clarity, SharePoint, Remedy, MS Project Server, SEM, APO (Demand Planning, Supply Chain Planning, Global ATP), CRM, SAP Portals, Ariba, EAI (WebMethods), ChemXML, Siebel, CRM, Oracle, SQL Server, Informix, UNIX, Windows NT, XML

Functional: Team Management, Infrastructure Management, Vendor and Change Management, ERP and CRM Selection, B2B Software Solutions and Implementation, Strategy Development, Data Management and Analysis, Software Implementations, RFP, RFQ, RFI, ERP Technical Architecture Design, Systems Management, Problem and Issues Resolution, Analysis and System Design, Budget Management, Project Planning, Business Intelligence, Portals, Vendor Management, Web, Capacity Planning, Business Process Mapping, Business Re-Engineering, Data migration, Software/product integration

Methodologies: Waterfall, Agile

Industry: High Tech, Manufacturing, Pharmaceuticals, Aerospace and Defense, Consumer Goods, Public Sector, State and Local Governments, Healthcare, Life Science, Media

PROFESSIONAL EXPERIENCE:

Confidential

SAP Engagement / Program Manager

Responsibilities:

  • Providing overall project and program guidance to client, business and technical teams to ensure business process alignment, required data mapping requirements and outline of interface options for the business entities
  • Implementing reporting requirements via SAP BW and SAP ECC
  • Alignment with the SAP HANA initiative
  • Determining the overall development effort required
  • Developed a recommended solution for the SAP Landscape with the appropriate EAI tool and strategy
  • Developed a recommended roadmap for interfaces automation, reporting needs, and overall timetable for implementation and rollout
  • Developed project governance model
  • Develop, maintain and manage detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Managing client relationships at Executive levels and securing new business, gaining add-on work at existing engagements
  • Gather client requirements both technical and functional and manage those requirements through clear and precise documentation
  • Provide Project Status
  • Maintain and manage project issues to resolution
  • Set-up weekly project meetings internally and with the client.

Confidential

SAP Program / SAP Project Manager

Responsibilities:

  • Designed, built, and operated the Enterprise Program Management Office (EPMO).
  • Led implementation of governance structures for complex programs and organizations. Including definition of ownership, accountability roles and responsibilities, decision making frameworks, gate approval process, program wide communications, formalized and standard program steering
  • Oversaw program transformation project management providing end-to-end program management oversight entails designing and managing the core program structures that drive business process transformation and IT enablement.
  • Identified program and project work-stream level risks, issues and interdependencies prior to them adversely affecting the program.
  • Directed stakeholder management with key business leadership and C-level executives.
  • Established and execution of program delivery effectiveness.
  • Managed global SAP project teams and providing technical/functional/business SAP expertise, building new business initiatives, presenting and selling to senior executives in the organization.
  • Provided leadership at client location for the successful implementation and deployment of the SAP template for Ernst & Confidential .
  • Developed, maintained, and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Managed timelines and ensured quality management for all project deliverables.
  • Oversaw budget plan and supervised project leaders, business analyst, technical and functional consultants.
  • Utilized SAP ASAP methodology for deployments.
  • Collaborated with global business to help determine new process candidates for the global template functionality.

Confidential

SAP Global Program Manager

Responsibilities:

  • Acted as a client advisor on SAP program / project management methodology, project governance, and overall deployment and implementation strategy.
  • Provided insights into updating the SAP global template as it relates to the overall SAP direction and solution for Confidential Flow Control / Pentair.
  • Developed and deployed the global template to all Confidential manufacturing sites, locations, and regions globally.
  • Created the template strategy for rollouts and deployments.
  • Managed and deployed the global rollout of the Confidential Fusion template.
  • Directed global SAP project teams and providing technical/functional/business SAP expertise, building new business initiatives, presenting and selling to senior executives in the organization.
  • Provided leadership at client location for the successful implementation and deployment of the SAP template for Confidential Flow Control / Pentair.
  • Developed, maintained, and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Oversaw timelines and ensuring quality management for all project deliverables.
  • Managed budget plan and supervise project leaders, business analyst, technical and functional consultants.
  • Utilized SAP ASAP methodology for deployments including: execution of SAP process workshops, master data mapping and cleansing, mock data load, integration testing, UAT (user acceptance testing), end user training, go-live prep, and go-live.
  • Managed client relationships at executive levels and secured new business, gaining add-on work at existing engagements.
  • Worked with global business to help determine new process candidates for the global template functionality.

Confidential

Program /Global Program /Project & Release Manger

Responsibilities:

  • Provided the deployment and release governance model.
  • Developed and deployed the Global Template to all Coke Bottlers. Oversaw global solution team.
  • Developed the Template Strategy for rollouts and deployments.
  • Managed the Global rollout of the Coke One template to all Bottlers. Planned and managed multiple releases for the Coke One solution.
  • Planned technical and business cutovers accordingly
  • Planned and implemented the landscape to support the multiple releases.
  • Developed and presented implementation strategies, instance strategies, timeline and delivery approach for the sap program.
  • Created and presented program estimates and staffing models for Global SAP Programs.
  • Defining budget cost estimates, developed work plans, and managed deadlines and the coordination of project team.
  • Defined and obtained buy in on deliverables and milestones. Communicated status and vision to client leadership, management and stakeholders. Worked closely with process owners and other key stakeholders.
  • Collaborated with client senior management, client business and technical leaders on best approach, best practices, and overall return on investment for their SAP Releases, Rollouts, and Implementation and its subsequent usage.
  • Ran executive steering committee meetings. Reported on progress of SAP implementation, rollout with client senior management, and implementation partner executives.
  • Developed, maintained, and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.

Confidential

SAP Program Release and Build Manager

Responsibilities:

  • Built the release plan, strategy, governance model, and execution. Planned and managed the builds / rollouts of SAP throughout the enterprise.
  • Managed all scope, timelines, stage gate planning and reviews, and resource planning needs across the program.
  • Led overall program / project delivery and managed the global solution teams.
  • Collaborated with client senior management, client business and technical leaders on best approach, best practices, and overall return on investment for their SAP implementation and its subsequent usage.
  • Ran executive steering committee meetings. Reported on progress of SAP implementation, rollout with client senior management, and implementation partner executives.
  • Developed, maintained, and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.

Confidential

SAP Director Program / Project Manager

Responsibilities:

  • Led a large global teams and outsource resources from third party vendor.
  • Collaborated with client senior management, client business and technical leaders on best approach, best practices, and overall return on investment for their SAP implementation and its subsequent usage.
  • Ran and executed steering committees meetings. Reported on progress of SAP implementation and rollout with client senior management to implementation partner executives.
  • Developed successful partnership with SAP and SAP leadership.
  • Developed, maintained, and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Worked closely with Sales team to secure new SAP opportunities and train the Sales team on our SAP approach and strategy.
  • Developed SAP Go-To-Market strategies and SAP solutions for our clients.
  • Created internal SAP approach and strategies for the Atlanta marketplace.
  • Established and maintained detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Built SAP teams that were aligned with our SAP strategies from a core SAP (ECC) model and adopting a Netweaver model.
  • Led pre-sales initiatives to include building RFP/RFI responses and executing client demo’s.
  • Prepared a cost model for all SAP opportunities to include consultant, software, and integration costs.
  • Provided leadership in regards to system, software and technical requirements for the outsourced SAP opportunity.
  • Led a team of consultants and Managers in architecting the SAP and SAP CRM solutions and strategic testing initiatives.
  • Provided leadership in regards to system, software and technical requirements for the opportunity.

Confidential

Senior Global SAP Program Manager

Responsibilities:

  • Managed engagements, Senior Client executives, new and existing clients, and managing consultants and associates.
  • Led global SAP CRM and SAP project teams and provided technical/functional/business SAP expertise, built new business initiatives, presented and sold to senior executives in the organization.
  • Provided leadership at client locations for the successful implementation of SAP CRM.
  • Developed and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Managed client relationships at executive levels and securing new business, gaining add-on work at existing engagements.
  • Led pre-sales initiatives to include building RFP/RFI responses and executing client demo’s.
  • Prepared a cost model for the outsourced opportunity to include consultant, software, and integration costs.
  • Defined practice growth goals with leadership.
  • Provided leadership in regards to system, software and technical requirements for the outsourced SAP opportunity.
  • Led a team of consultants and Managers in architecting the SAP and SAP CRM solutions and strategic testing initiatives.
  • Provided leadership in regards to system, software and technical requirements for the opportunity.

Confidential

Senior SAP Project Manager

Responsibilities:

  • Managed engagements, new and existing clients, and managing consultants and associates.
  • Provided leadership at clients location for the successful implementation of SAP
  • Developed and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Oversaw client relationships at executive levels and securing new business, gaining add-on work at existing engagements.
  • Directed pre-sales initiatives to include building RFP/RFI responses and executing client demo’s.
  • Prepared a cost model for the outsourced opportunity to include consultant, software, and integration costs.
  • Provided leadership in regards to system, software and technical requirements for the outsourced SAP opportunity.
  • Provided SAP and SAP CRM expertise in Strategic and Capacity Planning.
  • Led a team of consultants and managers in architecting the SAP, SAP HR, and SAP CRM 4.0 solution and strategic testing initiatives.
  • Provided leadership in regards to system, software and technical requirements for the opportunity.
  • Managed global SAP technical, functional and accounts management team for US Customs, State of Florida, and British Colombia Ministry of Revenue public sector clients.
  • Led testing teams implementing COTS and ERP solutions.
  • Managed software integration testing (SWIT) for US Customs project.
  • Provided leadership with respect to integration issues including process mapping, business process re-engineering, and managing change.
  • Established and created client implementation plans.
  • Maintained and managed project budget to ensure project was successfully implemented on time and on or under budget.
  • Established and led multiple project teams (CRM Siebel, SAP CRM, CRM, SAP, e-Commerce, SAP BW, SAP APO, Supply Chain, Oracle and PeopleSoft ERP).
  • Gathered client requirements both technical and functional and manage those requirements through clear and precise documentation.
  • Provided leadership with respect to integration issues including process mapping, cost proposals, business process re-engineering, SAP integrations, and change management.
  • Worked with sales and product development teams on customer requirements, implementing and application development for sale cycle process.

Confidential

Principal Consultant/ SAP Project Manager

Responsibilities:

  • Managing multiple SAP and e-Business project teams and providing technical SAP expertise, building new business initiatives.
  • Managing engagements, new and existing clients, and managing consultants and associates.
  • Providing leadership at clients location for the successful implementation of SAP
  • Develop, maintain and manage detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Duties included pre-sales and providing customer demo’s, designing proposals, RFP responses, contracts, SLA, Statement of Work documents for SAP engagements. Cost proposal and process mapping. Managed multiple complex implementations.
  • Planned and implemented “Proof of Concept” testing for clients with SAP’s new dimension products such as Business Warehouse, CRM, APO, MySAP.com portals and SAP B2B.
  • Serves as primary contact of client and focusing on maintaining good client relationship
  • Managing timelines and ensuring quality management for all project deliverables.
  • Managing budget plan and supervise project leaders, business analyst, technical and functional consultants.
  • Also works with the customer to gather business requirements for technical infrastructure design.
  • Design proposals, RFP responses, contracts and SLA to the customer for the SAP ASP hosting solution. Evaluating and recommending ERP, Data Warehouse, CRM, B2B and B2C e-Commerce software packages, resource implementation planning and budgeting.
  • Manage and deliver IT strategies and consulting engagements for a high client base.
  • Proposal development and client presentations,
  • Supervise other consultants to ensure project deliverables are met on time and within budget.
  • Designing and planning hardware and software infrastructures for customers/clients in a data center environment. This also includes network planning, high availability planning/design, data center space planning, and managing data center staff.
  • Developed and maintain service levels between customer and operations staff, manage customer and staff escalations, and managing budget, scope, and resources for new releases or upgrades across multiple customers.
  • Provide customer with the SAP implementation strategy to include system sizing, disk space allocation, configuration strategy, utilization of the ASAP methodology strategy, and the implementation project plan that we would utilize for the SAP implementation.
  • Implementing new SAP dimension products, SAP Supply Chain, SAP and Siebel CRM, Business Warehouse, SAP B2B, MySAP.com Workplace, APO, and CRM.
  • Responsible for implementation of both Ariba and Inters hop e-Commerce solutions and Siebel CRM solutions, to include architect, design, and project implementation as Senior Project Manager.
  • Manage multiple complex implementations and multiple implementation teams to include both Ariba and Intershop e-Commerce solutions, and SAP.
  • Works closely with network and SAP operations support to plan infrastructure enhancements, release and software upgrades, and new initiatives to support our hosted customers.
  • Performs customer/sale presentations, which describes the company’s ROI, best practices, and how solution benefits the prospective customer.
  • Managing issues, and client expectations, and performs project management tasks during client site visits. Architect and design SAP ERP, Siebel CRM, and Ariba e-Commerce solutions. Work with partners during the implementation process for customers.
  • Updating senior level management at both the customer and internal management with project status, deliverables, and milestones.
  • Staffing and placing certified Ariba and B2B engineers, consultants, and project managers on e-commerce implementation projects and designing e-commerce solutions. Maintaining customer and partner relationships to ensure our team is supplying the best possible e-commerce solution and strategy.
  • Conduct interviews and screen potential candidates.
  • Stay abreast of and learning current technical trends and solutions for ERP and e-commerce strategies and solutions. SAP integration and migration experienced.

Confidential

SAP Project Leader/Technical Manager

Responsibilities:

  • Technical Project leader for the SAP/R3, SAP Business Warehouse (SAP BW)
  • Technical lead on BW infrastructure implementation, main contact for the BW functional and application development teams on the technical build, go live and support of the BW 2.0B environment
  • Managed BW technical project resources, planned and assigned tasks and ownership to technical team members.
  • Communicated to UNIX Teams knowledge transfer of the BW environment, and detailed operating system, disk and additional software requirements for BW related servers
  • Developed detailed project plans for the build of the BW Technical Environment.
  • Developed charter and project plans for the BW/SEM Project.
  • Provided basis support for the SAP upgrades to 4.0B and to 4.6B, system database copies/refreshes, CTS and transport management, and all other basis related tasks.
  • Serves as primary contact of client and focusing on maintaining good client relationship.
  • Managing timelines and ensuring quality management for all project deliverables.
  • Managing budget plan and supervise project leaders, business analyst, technical and functional consultants.
  • Building IT infrastructure and working with various business units to define IT technologies and recommend new emerging technologies consistent with company strategic mission.

Confidential

Senior Technical Consultant/Project Manager

Responsibilities:

  • SAP Basis duties and responsibilities include performing SAP installs and SAP upgrades for versions 3.X - 4.X.
  • Setting up SAP system landscapes
  • Performing transports and corrections, applying SAP Hot Packages; database installs and upgrades for SAP systems.
  • Utilize SAP methodologies and advise customers on SAP technical infrastructure methodologies.
  • Also, taught the following SAP courses to SAP employees and customers: BC305 Advanced Basis System Administration, CA960 Setting up transport, BC360 Technical Core Competence, and SAP20 Basis Overview. Working with multiple SAP customers for successful Go-Live initiatives. Providing technical SAP expertise in landscape design, SAP infrastructure and system sizing, system setup to include both installs and upgrades, and knowledge transfer to customers. Providing customers with implementation strategies and solutions.
  • SAP Basis Certified - SAP Basis Administration, landscape design, capacity planning, architecture sizing, infrastructure analysis and design, developed high availability landscape design, hardware selection and evaluation, disaster recovery strategy, and support
  • SAP BW technical installation, design, planning, architecture sizing, and support.
  • MySAP Workplace installation, design, planning, architecture sizing, and support.

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