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Sap Technical Manager/project Manager Resume

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San Jose, CA

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SUMMARY

  • Results - driven IT professional with extensive experience managing SAP projects and Manufacturing MES projects. Skilled at overseeing a broad range of IT initiatives and technical support functions.
  • Possess an in-depth understanding of emerging technologies and their business applications. Hands-on leader who drives teams, processes and innovative technologies in support of client needs and company operations.
  • Exceptional communication skills applied across all organizational levels. Experience working in a complex, diverse organization with demonstrated, referenceable success in program execution, budget management, people management, executive relationship building, and strategic management.
  • SDLC, SCRUM SAP Project lifecycle SAP FI, SD, Basis Cloud Computing Business Continuity Oracle, AIX, vmware MES SOX 404, SOD

TECHNICAL SKILLS

  • MS Project
  • Camstar
  • SAP ECC6/CRM
  • SRM/PI
  • MDM, BW, FI, SD
  • Netweaver 2004S
  • Solution Mgr
  • CCMS
  • Wiley Introscope
  • Virsa 5.0
  • DM, GTS
  • VMWARE
  • AIX 6.1
  • Oracle 11g
  • Oracle Advanced Compression Option
  • MS SQL
  • Informix
  • Remedy
  • Mercury Quality Cente
  • Loadrunner
  • Veritas NBU 6.1
  • Windows8
  • CA SiteMinder SSO
  • IGNITE
  • Tivoli Storage Manager
  • Brocade switch
  • Hitachi SAN
  • 3Par SAN, HP XP24000
  • NetApp Snap Manager
  • Flexclone

PROFESSIONAL EXPERIENCE

SAP Technical Manager/project manager

Confidential, San Jose, CA

Responsibilities:

  • Established SAP Business Continuity Plan by creating a DR environment for disaster failover.
  • Staffed up the SAP technical support team in USA, China, Singapore and India. Slashed operation cost by 50%.
  • Implemented the Disaster Recovery project, SAP database refresh procedure using Netapp Flexclone technology and snapshot methodology.
  • Created the onshore and offshore support model, SLA and formed the support team with IBM.
  • Rolled out CRM 5.2 project running with NGS software globally. Developed and executed the basis roll out plan.
  • This major company wide initiative involved the migration of existing legacy Vantive system to SAP CRM 5.2, NetWeaver 2004S and XI.
  • Completed the SAP Solution Manager CCMS, CHARM enabling project.
  • Proposed, budgeted, planned, installed and configured the Solution Manager system running Maintenance Optimizer on Microsoft Windows platform with SQL server.
  • Upgraded SAP BW 3.1C to BI 7.0 running with NetWeaver. Project finished on budget and on time with minimal usage of consultants.
  • Installed the SAP Dispute Management System and Document Management System.
  • Managed numerous vendors on yearly software licenses, maintenance contract, hardware upgrades and consultant contract. Results of contract re-negotiation brought in 33.3% savings.
  • Led the Sarbanes-Oxley Segregation of Duties (SOD) projects.
  • This involved managing the Protiviti consultants working with Novellus employees on remediation and mitigation of all the SAP security roles that caused SOD violations.
  • Tools used were SAP GRC software named VIRSA Compliance Calibrator, Role Expert and Firefighter.
  • Managed and implemented the DR project. Performed monthly failover rehearsal to DR site and coordinated with key users on application validation of the DR instance.
  • Led the basis team and SAP consultant in the SAP EP5 to EP6 upgrade project.
  • Directed the GTS project and the global roll out of GTS system to multiple branches.
  • Managed a team of 20 members to work with the MSP organization to perform day-to-day SAP operational tasks, maintained annual system uptime to be 99.999%.
  • Also managed and adjusted the capital and expense budget quarterly according to the guidelines from upper management.
  • Managed the merger project after acquisition of Compaq.
  • Provided 7*24 technical support to the eCommerce website
  • Implemented the global enterprise support structure model and realigned a team of 80 people according to the new model after the Compaq merger.
  • Managed the merger project after being acquired  which involved data center migration and SAP instance migration.
  • Managed and implemented the SAP migration project which included migration

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