KEY ACCOUNT REPRESENTATIVE Resume WINCHESTER, MA - Hire IT People

SUMMARY

me am currently looking to continue my career in the procurement or specialized customer service industry with a new company dat offers new challenges and potential for growth.
Over 7 years professional experience within the Supply Chain and Customer Service fields Proficient in the use of ERP/MRP systems including SAP/PRISM Possesses great interpersonal communication and high level presentation skills Excels at building direct relationships with customers and suppliers Proficient in the use of Microsoft Office Suites and Lotus Applications

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential . WINCHESTER, MA

KEY ACCOUNT REPRESENTATIVE

Responsibilities:

Worked with Confidential ’s key account customers and trade unit businesses. Used customer based tracking website to insure on-time delivery.
Handled purchase orders from key accounts and made sure orders were received in specified lead times provided from manufacturing team.
Responsible for releasing orders to shipping according to MRP. Worked closely with repair team to relay issues with returned units to customers; including, repairs, returns, and quotes.
Worked with Italian based trade unit on triangulation invoice process for units purchased from US customer and delivered from the Italian based trade unit. Worked closely with Customer Service Manager and Customer Service team to assist with daily activities; such as, handling phones, filing, updating customer’s accounts and inputting orders.

Confidential, MA

BUYER/ON SITE LIASON

Responsibilities:

Worked as an on-site representative and buyer for electronic sourcing business partner of Raytheon in Andover, MA.
Fully supported Raytheon’s production and non-production teams with commodity based full procurement system.
Operated with Raytheon’s Approved Suppliers on negotiating pricing and lead time to ensure on time delivery for programs based on MRP. Responsible for quality notes, RTVs, RMAs. Sent encrypted drawings/specs to suppliers. Worked closely with Raytheon’s Engineering Hotline and Supplier Quality Hotline in the Raytheon’s IADC REPs organization.
Stand and Deliver team member-Organizer-Terri Munson-Worked with Weatherbee 8th grade students on homework, tutoring and math and science fun afterschool.
Worked with Raytheon to implement FASTX buyers to handle ‘cradle to grave’ process when crossing over to REPs team on Purchase requisitions and Purchase Orders-including but not limited to QNs, RMAs, and ZPs.

Confidential

BILLING/DISPATCH OPERATOR LEAD

Responsibilities:

Coded technician’s work at residential and commercial locations for contractor service for Charter and Comcast. Worked directly with customer and telecommunications companies in the greater Worcester and Chicopee, MA areas. Dispatched technicians to next appointments and activated equipment dat was installed.
Coded technicians work performed at residential and commercial areas
Worked closely with Charter and Comcast customer service departments
Was a lead team member in branching out Triwire’s locations in western Massachusetts, traveled to Worcester monthly to work side by side with technicians and lead dispatch.