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Program Manager Resume Profile

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SUMMARY

  • Accomplished business leader with extensive experience in management, ERP technology, and business operations and a consistent history of business process improvement success.
  • ERP Human Capital Management HCM functional experience for over 11 years with all project stages including planning requirements gathering fit/gap analysis business process mapping/improvement process re-engineering issue resolution configuration training integration implementation and post-implementation support.
  • Extensive experience in ERP SAP HCM modules: Organizational Management OM , Personnel Administration PA , Time Management, Employee Manager Self-Service ESS/MSS , Training Events Management TEM /Learning Solution LSO , and Personnel Development PD .
  • Experienced in ERP PeopleSoft HR modules: HR/Benefits Global Payroll
  • Experience with 3 SAP ERP HCM life cycle implementations and several independent implementation phases.
  • 6 plus years of project management experience.
  • 5 plus years of pre sales and sales experience.
  • Proven track record in providing leadership.
  • Ability to provide thought leadership in areas of focus.
  • Extensive experience knowledge to engage and work cross functionally during ERP implementations to ensure the HR module integrates with other SAP Modules such as FI Financial Accounting , MM Materials Management , PP Production Planning , SD Sales and Distribution , PM Plant Maintenance ,and PS Project Systems , etc. Conducted and facilitated regular cross-team meetings, workshops, and focus groups to ensure solution principles are met and successful integration of the ERP systems.
  • 16 years of business/industry experience focused on various areas of human resource management that includes Hiring/Interviewing, Payroll, Travel Expense Management, Time Management, Compensation, Job Analysis, Recruiting, Benefits, HR Policies/laws, and Record Keeping.
  • 16 years of leadership experience including business management, supervisory employee management, business analysis, and process improvement.
  • 20 years of business/industry experience focused on financial management accounting, budgeting, and reporting.
  • Experience and knowledge directing legacy system change efforts - successfully led local migration and integration of three major legacy Air Force systems Accounting/Finance, Travel, and Civilian Payroll as part of the DoD Business Systems Modernization to the Department of Defense DoD Accounting Finance System the Defense Travel System DTS , and the Defense Civilian Payroll System DCPS systems.
  • Strong knowledge of all HR functions and processes including Foundational Learning, Knowledge Management, Talent Management, Change Management, Requirements/Needs Analysis, and Change Readiness Assessments.
  • Experienced in various hiring processes, including sourcing of project candidates, hiring new employees, scheduling and conducting interviews, selection and on-boarding/out-boarding, performing research on various databases, and preparing offer letters/new hire packets, etc.
  • Enthusiastic performer with entrepreneurial spirit, inclusive and motivational leadership style, and solid background of performance and optimization in business and operations development.
  • Confident, face-of-the-brand, C-Level client and B2B liaison with passion for excellence and reputation for creating positive, highly-energized work environments that rise to levels of exceptional productivity while fully maintaining quality-assurance standards and meeting client demand and business goals.
  • Strong oral, written, presentation skills to work, collaborate, and communicate with all organizational levels and/or outsourced consultants/providers.

EXPERIENCE

Confidential

Director 1/Principal PeopleSoft Functional Analyst

PROJECT EXPERIENCE

Confidential

  • Enterprise ERP Development Deployment PeopleSoft HCM 9.2 Advisory/Program Management Support
  • Provided thought leadership and program support in the development and deployment of the AFIPPS ERP integrated system
  • Provide evaluation and feedback on system and functional/technical design documents, test plans and scenarios, and other associated artifact and documents.
  • Review and evaluate business process engineering and re-engineering activities.
  • Review and provide recommendation on proposed functional and/or capability configurations of each PeopleSoft module that make up the total HCM/Global Payroll solution.
  • Provide advisory support of blueprinting fit/gap analysis between the as-is and to-be solution mapping to capability releases while employing a minimal customization strategy.
  • Perform in an advisory role within the AF-IPPS Program Management Office PMO in support of the implementation of PeopleSoft 9.2 Human Capital Management HCM , Global Payroll, and General Ledger.
  • Confidential

SAP Senior Training Team Lead

PROJECT EXPERIENCE

Confidential

  • Integrated Tax System Conversion SAP ERP 6.0 Training Support
  • Managed team of 4 SAP trainers providing SAP training to new users
  • Managed the development of training programs including: train the trainer, end user training refresher training, delta training, continuous improvement and new employee training.
  • Directed and planned the creation of SAP training materials and manuals.
  • Created and executed a training strategy plan for the Enterprise SAP implementation.
  • Managed SAP repository of training materials and keeping training materials current.
  • Provided SAP suite knowledge and training.
  • Facilitated various SAP training and knowledge transfer presentations.

Confidential

SAP Senior HCM Analyst

PROJECT EXPERIENCE

  • Provided SAP HCM core support for SAP America internal project work for SAP's HCM Core Rapid Deployment Solution development of ERP 6.0 HCM Core RDS EHP 6 Service documents. HCM Rapid Deployment Solutions RDS functionality includes: Organizational Management OM Personnel Administration PA Employee Self-Service MSS Manager Self-Service MSS Workflow HCM Process Forms P F Adobe Interactive Forms and Web Dynpro ABAP.
  • Led the support efforts of the SAP HCM module and that included the Organizational Management OM , Personnel Administration PA , Benefits BN submodules.
  • Gained knowledge in the SuccessFactors HCM cloud solution. Setting the Foundation Using SuccessFactors Dashboard Analytics Managing Competencies Goal Management Administration One Admin Performance Management Administration One Admin.
  • Gained knowledge of the SAP DFPS solution relating to Organizational Flexibility Accounting/Financial Management Materials Management Support for Operations, and Maintenance.

Confidential

Senior SAP HCM Analyst Led

  • Operations, Legal and Compliance
  • Founder
  • Assisted with planning conducting successful SAP HCM ECC 6.0 Pilot training sessions for CSC Global India consultants.
  • Confidential and provided core SAP HCM professional services for CSC's internal Global SAP project - ECC 6.0. Areas of concentration were Organizational Management OM , Personnel Administration PA , Time Management, Employee Manager Self-Service ESS/MSS , Learning Solution LSO , and Personnel Development PD implementations and enhancement projects.
  • Defined and maintained standard operating procedures, and templates for the firm's operations
  • Marketing, Client Relations and Business Development
  • Developed marketing strategy, documents, presentations, and webpage,
  • Business Development research, capture management, proposal bid development, client relationship building
  • Communicated with the limited partners including monthly statements, newsletters, and personal meetings

Confidential

Program Manager

  • Provided program management leadership to 3 DLA client locations that included managing a total of 24 full-time employees performing IT services and support. Provided comprehensive, best practice technological support to the Department of Defense DOD /DLA Logistics Business Community resulting in expert quality information systems, efficient, and economical computing, data management, electronic business, and telecommunication services.
  • Direct management of 3 IT Services and Support contracts in separate locations within budget.
  • Managed the Help Desk/Call Center Desktop Support Network System Administration staff/contract services and exceeded the deliverables/Service Level Agreements SLA's .
  • Increased sales/services into existing accounts by identifying and capturing other new business or service opportunities involving presales and sales activities.

Confidential

  • Modernization/large-scale Enterprise-wide implementation SAP HCM ERP 5.0 Advisory/Program Management Support
  • Senior SAP HCM Manager
  • Performed in a lead HR ERP System Integrator role in support of Navy ERP HR/Workforce Management module leading to a successful implementation and enabling the Navy's move toward financial transparency and accountability across the Enterprise while significantly reducing the cost of doing business
  • Managed a diverse group of 33 HR Team members engaged in the successful implementation of the Navy ERP solution.
  • Played a key role as a member of the ERP PMO Senior Management team and participated in all business strategy decisions provided SAP HR functional expertise and advice to Senior Leadership.
  • Led the integrity and functionality of the successful end-to-end planning, design, deployment, integration and implementation, operations, staffing, and sustainment of the entire SAP HR module.
  • Led and played a hands-on role in performing and providing direction at all levels across the Enterprise on the SAP HR architected solution including: all activities involving the implementation of the SAP HR solution business process analysis and requirements gathering/reengineering data migration activities I.e. conversion, harmonization, reporting accurate analysis and effective diagnosis of required functionality to resolve integration and implementation issues and concerns at the client site.
  • Led and played a hands-on role in the design/configuration/set-up of business processes in the Navy SAP HR solution that included the Organizational Management OM , Personnel Administration PA , Time Management, Employee Manager Self-Service ESS/MSS , Workflow, Learning Management, Personnel Development PD modules, and interfaced Payroll exceeded all critical dates and tasks.
  • Managed and coordinated HR team and cross team efforts with Enterprise FI/CO, MM, and PS Subject Matter Experts SMEs and Business Office personnel.
  • Reduce the number and cost of IT systems
  • Achieve significant labor cost savings through standardized business processes
  • Produce auditable financial statements
  • Reduce the cost and level of effort of conducting an audit
  • Access a common set of secure data anywhere in the Navy
  • Improve total asset visibility increasing repairs and decreasing replacements
  • Drive productivity as the skills of Navy ERP users become transferable

Confidential

Senior SAP HCM Functional Analyst

  • Performed in a Team lead role in support of Navy ERP Workforce Management module leading to a successful implementation and enabling the Navy's move toward financial transparency and accountability across the Enterprise while significantly reducing the cost of doing business.
  • Led a group of 7 HR Team members engaged in the successful deployment/implementation of the Navy ERP solution.
  • Led the deployment implementation efforts of the entire SAP HR module and played a hands-on-role in the design/configuration/set-up of Navy business processes in the Navy SAP HR solution that included the Organizational Management OM , Personnel Administration PA , Time Management, Employee Manager Self-Service ESS/MSS , Workflow, Learning Management Personnel Development PD modules, and interfaced Payroll.
  • Led and played a hands-on role in performing and providing direction at all levels across the Enterprise on the SAP HR architected solution including: all activities involving the implementation of the SAP HR solution business process analysis and requirements gathering/reengineering data migration activities I.e. conversion, harmonization, reporting accurate analysis and effective diagnosis of required functionality to resolve integration and implementation issues and concerns at the client site.
  • Managed and coordinated the SAP HR team and cross team efforts with Enterprise FI/CO, MM, and PS Subject Matter Experts SMEs and ERP Business Office personnel.
  • Reduce the number and cost of IT systems
  • Achieve significant labor cost savings through standardized business processes
  • Produce auditable financial statements
  • Reduce the cost and level of effort of conducting an audit
  • Access a common set of secure data anywhere in the Navy
  • Improve total asset visibility increasing repairs and decreasing replacements
  • Drive productivity as the skills of Navy ERP users become transferable

Confidential

  • DuPont - Blueprint phase of global, regional, and local SAP corporate implementation project:
  • Functional role with emphasis on the SAP HR Organizational Management OM , Personnel Administration PA , Employee Manager Self-Service ESS/MSS , and E-Recruitment modules.
  • Evaluated data captured from blueprint for the development and documentation of various HR business process design solutions and defined business/technical requirements for successful implementation.

Confidential

  • Developed a business case and recommendations for an SAP R/3 V4.7 HR implementation that included the Organizational Management OM , Personnel Administration PA , and Employee Manager Self-Service ESS/MSS modules.

Confidential

Responsible RFP work in determining ERP needs within HCM/CRM business areas as follows:

  • Functional role with emphasis on the SAP HR Organizational Management OM , Personnel Administration PA , and Employee Manager Self-Service ESS/MSS modules.
  • Participated in workgroup functional sessions that involved requirements gathering review of business processes business process redesign to incorporate best business/IT solutions project documentation data mapping and data migration/conversion considerations gap analysis security requirements reporting requirements/alternatives and identification of infrastructure and support implications for implementation of SAP business solution.

Confidential

SAP HR Training Team Lead/SAP HR Compensation Analyst

  • Provided technical professional training services and support HR Organizational Management OM Personnel Administration PA Payroll Workflow in HR, Time Management, Employee Self-Service/Manager Self-Service ESS/MSS portal Workflow, HR Reporting Payroll modules, Travel Management, and FI modules relating to the design/configuration/set-up development and delivery of training sessions for new business processes.
  • Instrumental in the successful end-to-end implementation of the HR/Payroll modules involving the pre-implementation implementation and post-implementation phases - 85,200 employees'
  • Received Letter of Commendation from PA Governor's office for commitment and professionalism demonstrated during HR implementation of the PA EIS project.
  • Experience documenting and mapping SAP business process and requirements to security requirements, which includes role definition, security role mapping, and use of structural authorizations within the HR/HCM modules.
  • Experience in SAP Security Administration support for all phases of the implementation project.
  • Responsible work performing SAP Super User Functional Roles as follows:
  • Experience documenting and mapping SAP business process and requirements to security requirements, which includes role definition, security role mapping, use of structural authorizations within the HR/HCM modules.
  • Organizational Management OM Advisor provided advice to management on the policy and procedures for processing reorganization requests, position classification, and job development.
  • Organizational Management OM Authorization/Security Assigner--processed transactions for approved requests to create, change, add or delete security roles and structural authorization s and Timekeeper Role Number s .
  • Organizational Management OM Processor--processed transactions that complete reorganization actions, classification actions, or combinations of organization/position and employee actions.

OTHER EXPERIENCE BUSINESS OPERATIONAL ROLES

Confidential

Budget Analyst

Financial Management

  • Planned and developed techniques and established internal controls to manage financial services and financial analysis operations. Determined organizational structure, training needs and security requirements for safeguarding financial assets. Performed roles as:
  • Accounting Supervisor/Manager
  • Payroll Supervisor/Manager
  • Accounting Analyst
  • Payroll Analyst
  • Financial Management Assistant

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