SUMMARY

• 14 years of Industry Experience, of which 9+ years in SAP CRM covering all SAP Implementation life cycle phases including Business Process Analysis, Requirement Study, Business Blue Print, Gap Analysis, Prototyping, Configuration, Development, Customization, System, Integration Testing and Post Implementation Support and 1 year of rich functional experience in Operations and Marketing.
• Worked on SAP CRM 7.3, 7.0 EHP2 (712), 6.0, (5.2), 5.0 in the areas of Web UI, PCUI, CIC Web Client for Implementation, Upgrade & Support Projects
• Good Knowledge of ABAP/4, Report programs, Class implementations, Function modules, BADI Implementation, implicit and explicit enhancements.
• Knowledge of SAP Solution Manager, ASAP Methodology and SAP Best Practices.
• Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of SAP Projects.
• Strong Documentation skills with the ability to create high quality, clear and concise functional specification documents and expertise in developing test scripts
• Extensive experience in Functional, System, Regression, Integration and User Acceptance Testing (UAT).
• Proven skills involving Estimation, Resource planning & tracking, Team formation, Allocation, Milestones, Deliverables, Risk mitigation and Compliance.
• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments. Proven track record of leadership skills with the ability to work both independently and in a team.
• Quick learning with strong analytical and problem solving skills.
• Excellent presentation skills, project management & planning using MS project, Work flow design using MS Visio, ability to train audiences of all levels.
• Excellent Inter - personal and communication skills gained through interaction with technical and functional teams, end users and management.
• Having experience in Working on Onsite and Offshore Projects. Coordinated the projects from Onsite and from Offshore.
• SAP CRM Modules/Applications (Versions 5.0, 5.2, 2007(6.0), 7.0, 7.3, 712)

TECHNICAL SKILLS

• Service
• Sales
• Marketing
• Service Orders
• IC Web Client
• Organization Management
• Service Complaints
• Master Data
• Marketing planner
• Installed Base Management
• ProductSegment Builder
• Warranty management
• Business Partner
• TPM
• Service Contracts
• Activity Management
• Territory Management
• Trade Claims
• Trade Funds Management
• Trade Promotions
• Trade Spends and Planning
• Confidential
• HANA based CRM
• SAP CRM Technology
• ABAP Reports
• ABAP Classes & Methods
• Function modules
• BADI ImplementationUser Exits
• Implicit & Explicit Enhancements
• WebUI
• Technical/Functional Specifications
• Connectivity
• Bdoc/Idoc
• SAP Configuration
• Organization Management
• SAP Portal

PROFESSIONAL EXPERIENCE

Confidential

Lead SAP CRM Consultant

Responsibilities:

• Trouble shooting issues related to the Trade Promotion, Trade Fund and Trade Claim Management.
• Worked extensively on the Trade promotion status related issues and implemented fixes
• Developed new programs to fix the Project and One order object status issues
• Enhanced the Accrual process to streamline the accruals and timely updates in the ECC disputes and GL accounts.
• Provided multiple fixes in the MDF/Media solution
• Monitor the job set up and debug failed jobs to identify and fix faulty data to run the key jobs
• Debug Classes, Methods and Badis to identify issues/bugs in code.
• Design and develop RICEFWs to meet specific business needs for users and data fixes.
• Provide functional support to the technical team in resolving & providing quick fixes for production issues
• Ensure that all business requirements are met by continuously validating the configuration.
• Document and update the solution in the SolMan once solution is complete.
• Track open issues through closure; provide resolutions on run-time errors based on severity of the issues.
• Communicate causes, solutions and other additional information to impacted customer groups, SAP project teams.
• Prepared test scripts and worked on System, integration, regression and User Acceptance Testing,
• Monitoring the Scheduled jobs and validation of data. Fixing the failed Jobs by correcting the corrupted data.

Confidential

Lead SAP CRM Consultant

Responsibilities:

• Configured on CRM 7.0 EHP3 with BI IP integration based on best practice config.
• Configured screens for Calendar, P&L views, Product tree and Summary Views
• Worked on Masterdata with Products, Products categories and Assortments.
• Conducted a case study of the existing planning process and constructed a Demo with emphasis on the new features of CBP.

Confidential

Lead SAP CRM Consultant

Responsibilities:

• Worked on CRM 7.0 EHP3 with BW on HANA revision 80
• Configured planning application based on PAK with BW queries.
• Implement threshold BADIs.
• Worked with BW planning function in FOX.
• Worked on enhancement of UI5 based application Reveal
• HPC (Headquarter planning) integration with Confidential solution

Confidential

Lead SAP CRM Consultant

Responsibilities:

• Participated in the Project plan development, Timeline and resource planing.
• Consolidation of test scripts and devised a Test strategy plan for the Project.
• Enabled new standard Business functions in Trade promotion management areas (Trade Funds and claims)
• Set up sandbox system form the scratch to test the new and retrofitted functionalities.
• Set up Masterdata
• Conducted status and checkpoint meetings
• Configuration of the new upgraded system to enable the business functionalities for Trade and Service solution
• Handled end to end testing and regression testing.
• Coordinated with relevant teams (ECC, FI, BW/BPS) to keep the timelines
• Devised the Cutover plan and rollback strategy.
• Set up POC system for a final test before go live.
• Anchored the Go live and Handover of the system to business users.
• Hyper care support for the Upgraded solution.
• Provided hypercare support for the upgraeded solution and provided various fixes for the functionalities which are broken after the upgrade.
• Customized the standard to siwtch to the standard from the previously applied customizations..

Confidential

Senior SAP CRM Consultant

Responsibilities:

• Designed and set up new process to create new projects for Shared equipment scenarios and new WBS elements for the same.
• Redesigned the Equipment creation and Payment process for the Shared Inventory.
• Modified the existing interfaces including the MW and EDI systems to incorporate the new scenarios to send the dispatched orders to CETs system where the inventory details are maintained centrally. And receive the confirmations from EDI bottlers.
• Designed new interfaces for equipment creation and communicating the Service cost info to CETS system.
• Create a new Utility program to automate the Cut tie process for equipment retirement.
• Altered the design for WBS validations in the install and uninstall cycle.

Confidential

Senior SAP CRM Consultant

Responsibilities:

• Configured new Spend type with new custom discount method on the Agreement type trade promotions.
• Configured the Spend type with new key figures from BPS system to display the percentage totals for the Trade promotion in the Planning layout and validation worksheets.
• Added new validations for Customer and percentage threshold compliance for the Agreement Trade Promotions
• Customized new condition generation for the agreement type promotions and Off invoice spend types.
• Prepared test scripts and led the testing effort for System, Integration and Regression test for the Project. Assisted business with UAT.