Sap Bpc Consultant Resume
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Dallas, TX
SUMMARY:
- Over 15 years of IT consulting experience including 2+ years ofMS BPC 7.5 and SAP BPC 10.1 experience.
- Successfully implemented SAP BPC 10.1 Consolidations project and Planning POC.
- Experience in all the phases ofSAPfull life cycle implementation - Project Preparation, Business Blueprint, Realization, Testing, Final Preparation, Go-Live and Production Support.
- Excellent Project Management skills to ensure that team completes assigned tasks on time with minimal or no escalationsand prioritize tasks to meet deadlines with minimal supervision.
- Strong interpersonal and communication skills with outstanding customer facing interaction experience.
- Experience working independently and in a team environment with the ability to relate to people at all levels of business and management.
TECHNICAL SKILLS:
Platforms: MS Windows 2000, XP, VISTA, 7, 8, Server 2003 and Server 2007
SAP: SAP BW, SAP HANA, SAP BPC
PROFESSIONAL EXPERIENCE:
Confidential, Dallas, TX
SAP BPC Consultant
Responsibilities:
- Provided day to day Functional and Technical support for Planning, Forecasting and Consolidation business users in both MS BPC 7.5 and SAP BPC 10.1 systems.
- A key member of the SAP project team that was involved in the technical upgrade from MS BPC 7.5 to SAP BPC 10.1.
- Created, configured and responsible for security in MS BPC 7.5(OSoftAdmin) and SAP BPC 10.1 which included creating users and assigning Teams, Task profiles and Member Access Profiles/Data Access Profiles.
- Created GAAP hierarchy for Balance Sheet and Income Statement accounts in SAP ECC.
- Created and administered User Acceptance Testing (UAT) Test Scripts for SAP BPC 10.1 Technical upgrade project.
- Created users in SAP BW with specific roles to access the SAP BPC 10.1 system.
- Created and successfully completed SOX documentation which included user comparison report, test scripts and project sign off documents for SAP BPC 10.1 technical upgrade.
- Created documentation and conducted session to business users on SAP BPC 10.1
- Responsible for management, scheduling and supporting the technical upgrade deployment from MS BPC 7.5 to SAP BPC 10.1.
- Configured, managed and maintained Environment(AppSet), Model(Application), Dimensions, Dimension Members, Properties and Hierarchies in both MS BPC 7.5 and SAP BPC 10.1
- Created and Maintained Input Schedules and Report Templates in both MS BPC 7.5&SAP BPC 10.1.
- Involved in troubleshooting and resolving technical issues for MS BPC 7.5 and SAP BPC 10.1 issues during month end closing.
- Managed and executed Data Manager Packages and Data Manager Package Links to import master data and transaction data from ECCàBWàBPC.
- Participated and contributed in Blueprint sessions for the next phase of the SAP BPC 10.1 upgrade which included interaction with business for a new Consolidations Model.
- Worked with ETL by extracting Master Data, creating the Transformation File/Conversion Files and uploading the data into BPC.
- Worked with and created tickets using the Remedy Ticketing System Tool.
Confidential, Oklahoma City, OK
SAP BPC 10 Consultant
Responsibilities:
- Successfully completed full life cycle SAP BPC Consolidations implementation project.
- Created “Kick Off” PowerPoint presentation which covered areas such as Business Objectives, Scope, Consolidations Process and System Architecture.
- Participated in the “Blue Printing” phase which included Requirements Gathering and translating the requirements to BPC.
- Created Meeting Notes, Functional Design Document (FDD) and Functional Specification Document (FSD) for BPC Consolidations implementation project.
- Installed and configured BPC 10.1 RDS (Rapid Deployment Solutions).
- Created, defined and configured the Environment, Models, Models, Dimensions, Dimension Members and their Properties based on client requirements.
- Imported and loaded Master Data, Transaction Data and Flat Files using BPC Data Manager Packages.
- Extracted Transaction/Master Data from Source Systems, created Transformation and Conversion files to interpret data/structure of file and loading data into Application and Dimensions.
- Configured BPC Security to configure access rights to users by creating Teams, Task Profiles and Data Access Profiles to grant and restrict user access to particular BPC functionality.
- Created Test Scripts and Validations for UAT while documenting all results in the HP application Lifecycle Management system for approval.
- Created and maintained Business Rules for Balance Carry Forward, Currency Translations and Intercompany Eliminations to run the Consolidation process per client requirement.
- Configured Ownership Manager to maintain Ownership hierarchy and Ownership data.
- Configured and maintained Exchange Rates for the all Legal Entities.
- Worked with EPM 10 Add-In and EPM Advance Functions to create client specific Reports/Input Schedules which included Consolidated Balance Sheet and Consolidated Income Statement reports.
- Created Business Process Flows (BPF) to enforce policies and procedures while tracking the status and completion of task while running the Consolidations process.
- Configured Controls to ensure data was validated before running the Consolidation process.
- Worked on and supported SAP BPC 10.1 BW on HANA implementation from Blueprint to implementation and Go-Live.
- Trained end users on how to use the BPC 10.1 tool which included running the full Consolidations process to creating Input Schedules and Reports.
- Led and conducted knowledge transfer sessions (KT) with offshore team to provide BPC support once BPC Consolidations Go-Live was successfully completed.
- Knowledge and familiarity with SAP ECC, SAP BW and SAP HANA.
Confidential - Dallas, TX
Project Coordinator/Project Manager
Responsibilities:
- Coordinated with customer to gather requirements and manage expectations.
- Monitored workflow and made timeline adjustments as needed.
- Manages the day-to-day tasks/activities for all resources assigned to project. This includes ensuring that tasks are completed on time and roadblocks and/or obstacles are identified and communicated to appropriate management resources.
- Estimate the resources and participants needed to achieve project goals.
- Effectively manage project scope by ensuring that any changes to scope are documented and approved with project change request forms.
- Collect and analyze metrics around projects in order to gauge success.
- Ensure that all project documents are completely archived following project completion.
- Lead the implementation of projects as requested by the client.
- Provide project schedules to identify when each task will be performed.
- Monitor progress of projects and identify problems impeding progress and participate in their resolution.
- Acts as central point of contact for all project activities between Business and IT.
Confidential - Retail Plano, TX
Project Coordinator
Responsibilities:
- Researched gathered and verified information for over 4,000 end users information to support a successful deployment and installation of the SAP GUI 7.3 software.
- Participated in meetings with management, developers and project manager to help plan and facilitate the roll out of the SAP GUI application.
- Created and prepared step by step detailed documentation to help end users install, configure and upgrade to the newest version of the SAP GUI application.
- Worked to create a deployment schedule for local and remote users to limit impact to business.
- Met daily with upper management to provide updated project status, recommendations and resolve any outstanding issues.
- Worked to identify and communicate potential issues, risks, mitigation plans and actions.
- Acted as the first point of escalation for any problem resolution or any unresolved issues by learning the application and all aspects of the helpdesk and deskside support.
- Ensured end users had appropriate authentication and security measures in place to successfully upgrade and install the SAP GUI software.
- Created detailed flow charts using Microsoft Visio to outline processes for end users to receive new equipment.
- Created Excel spreadsheets incorporating advanced formulas and functions to track details of various projects and provide reporting to upper management.
Confidential, Dallas, TX
Owner/ Desktop Support
Responsibilities:
- Maintained, supported and provided break fix to all networked laptops/desktops/printers and wireless devices.
- Support and resolved any internal software issues along with MS O/S and MS Office applications.
- Hardware and software install of site servers, desktops, laptops, printers, scanners, projectors, video conferencing equipment and others peripherals.
- Conduct research and remained current on emerging products, services, protocols, standards while providing recommendations for technical enhancements.
- Planned and implemented various hardware refresh and software deployment projects.
- Tracked and maintained hardware & software inventory for multiple hotel locations.
- Responsible for the overall management of the hotels operations on a day to day basis.
- Analyzed hotels operations for areas that need to be reorganized, downsized, or eliminated.
- Responsible for preparing budgets, marketing strategies and targets to meet financial goals.
- Ensured hotel implementation and compliance of hotel policies and procedures, brand standards, regulatory policies and procedures.
- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Participate and monitor monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
- Managed requisitions for equipment, materials, and supplies for complete renovation of hotel.
Confidential, Chicago, IL
Desktop Support Lead/Systems Administrator
Responsibilities:
- Hardware, software install and maintenance for site servers, desktops, laptops, printers, scanners, projectors, video conferencing equipment, IP phone system, Blackberry phones and many others peripherals.
- Worked with Active Directory to deploy software updates/ patches, create user accounts and administer user’s rights on the network.
- Provided technical support to executives, traders and brokers in a high pressure fast working environment at the Chicago Mercantile Exchange trading floor.
- Technical support for Poly Com video conferencing system, Blackberry devices and Bloomberg market data workstations.
- Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop.
- Troubleshooting, resolving, maintaining, installing Windows XP desktops/laptops, Windows Server 2003/2008, Microsoft Office 2007/2010 and proprietary software packages for Confidential and remote locations.
- Documented and maintained inventory records of all laptops, desktops servers, software and software licenses.
- Performed technical support, including escalation of problems and incident identification with subsequent resolution.
- Maintained knowledge of companies business operations and complied with policies and standard procedures defined by the business.
- Evaluated and recommend infrastructure solutions to best meet the business needs of the company.
- Maintained knowledge of core desktop applications provided to end-users.
- Contribute to technical support documentation of resolutions, processes and procedures.
Confidential, Oakbrook, IL
Project Manager/Desktop Team Lead/Tech
Responsibilities:
- Oversee the project lifecycle for client projects from inception to completion ensuring requirements are collected, design reviews are held, timelines/priorities are respected, documentation is maintained and final hand-offs with are performed.
- Plan and execute reviews of project status with staff and management team and proactively keep client updated of delivery dates.
- Facilitate user acceptance testing (UAT) with client, manage key issues and defect resolution with engineering and IT.
- Manage client requirements, design, implementation, delivery and support the client's desktop environment.
- Work with IT support team to analyze trends and determine root causes to problem tickets for process improvements.
- Team lead of desktop support professionals who implemented, deployed and supported client computers which included hardware, software and network issues.
- Allocate desktop support technicians to projects and initiatives as needed per client’s requirements.
- Acted as lead and point of escalation for all desktop related issues which were client related.
- Provide executive-level desktop support to CEO, CFO, COO, CIO, VP’s and Directors.
- Trained, coached, mentored desktop support professionals and other junior level staff.
- Provided support for desktops, laptops, tablets, printers and other computing peripherals which also included client associated software.
- Contributed ideas that lead to ongoing improvement of desktop support services which helped improve service performance metrics.
- Document all end user requests within the service desk ticketing system, completing all steps as identified using Manage-Now and HP Open-view ticketing application.
- Performed corporate migration project in which corporate users were migrated to new hardware, new operating systems, end users applications and data was transferred over to new systems.
- Perform all break-fix repair including parts ordering, shipping, application support, peripheral support, configuration and virus removal.
- Track asset inventory, warranty, license information, and update the asset management system.
- Perform system upgrades such as hard drives, memory, media drives, and operating systems.
- Monitor and enforce compliance of equipment & desktop services policies and procedure.
- Install, configure, and maintain operating system and repair computer related desktops, laptops, monitors, network printers, local printers, copier/fax/scanner units and other IT equipment.
- Setup and supported remote VPN network connections, wireless routers and adapters.
Confidential, Northfield, IL
Helpdesk
Responsibilities:
- Provided heavy telephone technical support to corporate users locally/remote by troubleshooting and resolving hardware, software, network, VPN and printer issues.
- Tracking of incidents by entering data into help desk ticketing system and ensuring a timely response, work commitment and resolve times are within SLA guidelines.
- Performed daily review of all tickets by looking for trends and warnings for potential signs of