SUMMARY

• Highly experienced certified PMP IT Program/ SAP Sr. Project Manager. Offering a strong record of planning, Business Solutions, developing, organizational change management (OCM), implementing and supporting successful projects. While developing a strong professional relationship with client and demonstrating knowledge of the client’s business processes.
• Accomplished in delivering a variety of projects utilizing my expertise as a business and technology strategist committed to improving organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility while creating a competitive advantage for the organization as well as Return on Investment (ROI) .
• Successful track record of leading large global teams through complex program and project tasks.Project Management (PMBOK), Agile and Waterfall Methodology focusing on project planning, financial management, staffing, communication and scope management.
• Previous projects consisted of extensive work with project proposals, oral presentations, timeline determination, budget estimation and staffing plans.Multiple engagement experience with global delivery model including offshore functional and development support.
• Excellent experience with SAP PS in handling the Procurement Process in the MM and PLM module and maintaining the project. Utilize Project Implementation Methodologies including, Accelerated SAP, Remedy Service - Now, Microsoft office, MS Project, Clarity, and Visio. Tools used are namely SAP Solution Manager and SAP IMG.
• Excellent knowledge of Software Development Lifecycle including Functional & Non-Functional Test Phases as a Test Manager. Coordinating both QA and Performance Testing. Good Knowledge of current Test and Automation Tools in the market place.
• Knowledge in ITIL V3 foundations, which resulted in designing SAP incident management, Problem management, Health Checks and change management process of IT service delivery.
• Management and executive training to CFO, Chief of HR Dept., CIO and supporting senior and midlevel management, using standardized Work Instructions documentations.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Manager SAP Project Manager

Responsibilities:

• SAP Incentive Administration by Vistex - version 6.0E SP01
• SAP Paybacks & Chargebacks by Vistex - version 6.0E SP01
• SAP Data Maintenance for ERP Pricing by Vistex - version 6.0E SP01
• SAP Data Maintenance for ERP Resources by Vistex - version 6.0E SP01
• Actively cultivated relationships between partners, and established clear IT governance and transparency.
• Created detailed implementation project plan to leverage best practices.
• Experience in vendor Management and escalation management.
• Worked with Solution Management to come up with solutions to complex Confidential .
• Duties included but not limited to managing resources onsite and off-shore from different delivery teams namely SAP Basis, SAP Sell Scrum Master, and BW Scrum Master, release management, Change leadership(Organizational Change Management), to refresh SAP landscapes in readiness for road to production.
• Performed Quality Testing of changed functionality as well as custom code changes due to upgrade using HPQC, Solution Manager.
• Worked together with QA Manager to provide oversight for design, creation of test plan and test cases as well as execution of test cases and work with the relevant teams to resolve test defects. Identifies the risks and issues and escalates them to leadership.
• Performed Performance testing to optimize the SAP system
• Worked with delivery teams to create deployment plan and test all interfaces Including HRIS, FICO among others.
• Supported the Upgrade as a Full-fledged release manager covering the following:
• determining the functional/ technical scope
• meticulously scheduled the release approval process in agreement with change and/or product management processes
• implemented quality assurance to monitor compliance with the criteria that were established for the creation of a release as part of the change and/or product management process
• documented the scope and changes
• Managed version histories and updated lessoned learned in Sol Man.
• Attended steering committee meetings to align project and mitigate risks and issues.
• Updating and communicating with Directors and CEO on progress of different projects.
• Landscape refreshed and upgraded included (Development -> Consolidation -> Quality -> Performance -> Production).
• Lifecycle included: Initiation, Planning, Budgetary Sizing, Design, Build-Test-Deploy, End of Life Support (ELS), Financials, and Close.
• Process Included Agile Methodology working in 3 week sprints/iterations managing cross-sectional teams to bring project to conclusion on time.
• Balanced the triple constraints of the project. (Time, Scope and Budget).
• Budget cost maintained was over $8 million.
• Experience using SAP Solution Manager ChaRM efficiently through the use of change management workflow and approvals.
• Experience with SAP HANA (S/4 HANA) enhancement projects with SAP BW.
• Teams Included: SAP Basis, SAP BW, SAP HANA, SAP BO, SAP SELL, SAP BUY, SAP Security (GRC), EAI, CRM, Release Management, Portfolio Management, Infrastructure, Change Leadership, OCM, HR team, Solution Manager and Vendor (Vistex).

Confidential

Project Manager

Responsibilities:

• Enables interoperability between Cisco and standards-based video conferencing equipment (Tandberg, Polycom, Lifesize, etc.)
• Increases access options by providing Public Internet access into the video conferencing infrastructure, in addition to Private IP.
• Create robust ad-hoc capabilities via On-Demand Instant Video meeting subscriptions

Project Manager

Confidential

Responsibilities:

• Decommissioned Ericsson switches and moved customers to DMS Nortel switches.
• Knowledge and effective use of ServiceNow to stream line workflow processes.
• Manage Project issues and Risks while keeping the budget, scope and time on track.
• Program Manager for the Infrastructure projects, creating governance, standards, policies and procedures to standardize the PMO office.
• Held steering meetings with stake holders for infrastructure (real estate, telecom switches Hardware engineers, software engineers, etc)
• Vendor management
• Remote infrastructure Management of workstations, servers, network devices, IT security Management.

SAP Project Manager

Confidential

Responsibilities:

• Preparation of “as-Is” and “to be” documents and preparation of Business Blueprint along with performing Gap analysis. Preparation of Functional Specifications and their implementation.
• MM/ Procurement process -Created RFQ for the suppliers, led the MM and FICO team to customize FICO module involving P2P, Purchase Orders, both for AP, AR, Invoices, Contracts and scheduling agreements, documented all change management
• System Configuration and process related training to end users. Advising for optimization of SAP configuration for Business Process alignment.
• Provided support in Unit Testing and Integration Testing. Preparation of Configuration manual and end user manual. Post Go Live (Hyper care support)
• Responsible for requirements gathering, Architecture Design, Physical and Logical data modeling.
• Defined a business process utilizing mobile solutions to improve efficiency and increase productivity in Operations.
• Implemented a mobile solution to dispatch released work orders to the field engineers using smart Adobe forms.
• Utilized Solution Manager for business process documentation and to provide visibility to all project members.
• Utilized Solution Manager ChaRM for Approval Processes for moving transports and codes through the different environments on the landscape before deployment.
• Ensured safety needs are given a top priority in work planning by incorporating HSEC policies and procedures.
• Configured Work Clearance Management to ensure proper Lockout/Tagout and work approval for certain order types
• Configured Technical Objects and determined their hierarchy levels to enable realization of proposed solution.
• Configured PM order types and assigned them to maintenance plants where the physical maintenance task will take place.
• Defined Special characters in Project Systems for major maintenance and enhancement projects to control and track cost.
• Defined planning plant and created Structure indicator for Functional Location when establishing a new plant in the South.
• Created maintenance plans, strategies and task lists to comply with equipments warranty maintenance requirements.
• Ensured properly configuration of integration points with other related modules such as FICO, MM, PS, PP, HR and SD.
• Created training material and training schedule to ensure sufficient knowledge transfer was performed prior to go live.

Project Manager/Engineer

Confidential

Responsibilities:

• Perform the intricate process of Planning and Engineering Switch Re-home of customers Voice and Data from one switch being decommissioned to the new switch being activated in an effort of increasing productivity through efficiency and hence resulting in profitability for the company.
• Dealing with Local Number Portability Rules (LNP) as per the FCC guidelines in support of Project.
• Process includes analysis of data, engineering and performing complex switch programming across all class 5 switches (Siemens, Nortel, Lucent, Ericsson ); coordinating with Operations as well as Managers and Clients, to effectively meet project due dates for the re-home.
• Performed complete Project life cycle.
• Reduced duplication in the network and as a result increased efficiency, Revenue and productivity.
• Five switches completed to date with a projected Telco company saving of over $5.5 million
• Project Manager in Siemens and 5Ess to DMS, SIP Trunking as well as VoIP switch programming, 3GPP.
• Terminal Emulation systems: ProComm Plus, Hummingbird
• Experience with Class 5 switches (Nortel DMS-250 / CS2K translations, 5ESS, EWSD & DMS100.
• Excellent written and verbal communication skills.
• Maintain data using MS tools, Access. Excel, SQL, MS project.
• Experience with Windows system administration, back office products such as SQL and IIS, and TCP/IP networking.
• National Number Recovery Audit project: This project included the recovery of disconnected numbers in the USA, using data mining and data manipulation tools.
• VoIP network Implementation: Project planning can coordination for VoIP enterprise and wholesale.
• Knowledge in and not limited to Project management including: - Risk Management, Managing Projects, Schedule and Cost Control, Project Leadership, Management & Communications
• Cleared over 250,000 numbers and hence saving the company over $2.5m in fines from the FCC. Creation of a stable and efficient VoIP Network.

Confidential

SAP BI/BW Consultant

Responsibilities:

• Knowledge of SAP BW/BI components and ETL process like creating Info Cubes, Multi Providers, Transactional Cubes, Data Marts, Info Source, Info Package, Data Source, Info Objects, ODS (DSO), Update rules, routines, Transfer rules, Process Chains and Event management for Automation process and Transformations.
• Involved in Installing of BI content Objects like Info Cube, DSO and Info Objects, Data Sources.
• Created Transformations and DTPs for the Data Loads.
• Involved in building of Data targets like DSO, Info cube, Multi providers.
• Setting up procedure to extract R/3 Data using COPA, Generic extraction.
• Created and Scheduled Info Packages.
• Extensively used Process chains to automate the Process of Loading Data into Data Targets.
• Report Generation - Worked extensively in BEX Analyzer in building Queries and saving in Workbooks (Excel work sheets) and created Custom Queries using Conditions, Exceptions, Variables & Structures and created aggregates for frequently used queries.
• BEx Analyzer and Configured the use of Exceptions, Filters and Conditions, Structure, Variables, Restricted and Calculated Key Figure.
• Worked on generation of Reports by using BEx Query Designer in building Queries and saving in Workbooks (Excel work sheets) and created Custom Queries using Conditions, Exceptions, Variables & Structures and created aggregates for frequently used queries.
• BEx Designers and Configured the use of Exceptions, Filters, and Conditions, Structure, Variables, Restricted and Calculated Key Figure.
• Developed & modified the reports based on new requirements given by end users.
• Creations of Multi providers for integrated queries.
• Negotiated with prospective client intricate details of the project as well as the pricing and duration of the contract.
• Obtained contracts for $1.5 million in new business over a period of 2 years.
• Created Invoices and kept the accounting records up to date managing a staff of 5-10 personnel (Medco Health)
• Data Mining Using SQL to access and manipulate data in Oracle. Contractor (Exclusive Nationwide)
• Data Mining Project, utilizing Access and excel to work with large data queries. Contactor (Sierra Transport)
• Web development. Contractor (Gwan enterprises)
• Network configuration Contractor (Ivarcars LLC)

Confidential

Maintenance Planner consultant

Roles & Responsibilities:

• Responsible for preparation of detailed Project plans, resource allocation, issue and resolution tracking, effort, and schedule estimations for both scheduled and unscheduled high valued maintenance, repair or enhancement projects.
• Created Business processes to guide development of technical objects to be used in the CMMS.
• Defined and configured technical objects in Confidential (plant, functional locations, work centers, equipment, object types)
• Defined shop papers and their layout, assigned permitted shop papers and activated print diversion for notification/ orders.
• Created maintenance contracts and maintained Condition Records for maintenance material included in the contract.
• Selected technical data to be evaluated and analyzed over a long period of time and assist in cost tracking.
• Analyzed what effects the usage conditions had on the likelihood of damage to the installed equipment.
• Used time-based data to monitor equipments dynamically to track its changes over a specific period of time.
• Reviewed Bills of Material for equipment to avoid redundant BOMs.
• Used catalogs to maintain notifications for the coded entry of results and activities.
• Scheduled planned maintenance work and corrective work into the weekly plan.
• Created work orders triggered by the SCADA system or manually requested by the maintenance engineers.
• Added components, materials to work orders and ensured approval release strategy worked correctly.
• Prepare and finalize templates for maintaining RICEF application programming. Ensure stability of ERP applications, with the CMMS systems. Monitor, improve and report on the effectiveness of ERP applications. Developing proposals, Develop Business Requirement Documents (BPRD) and project lists.
• Design and developing ERP application enhancements aligned with business needs, and project plans with Solution Manager.
• Wrote detailed descriptions on Plant Maintenance configuration documents (materials to mining, MTM) from Microsoft Word.
• Created Training Material for onshore/remote staff and contract personnel to maximize usage of PM/MM/CATS/FICO/HR/PS modules. Implementation included Integration testing for SAP upgrades, setting up customized SAP reports and implementation for upstream and downstream business areas through clients.

Confidential

SAP BW Consultant

Responsibilities:

• Worked on Troubleshooting, Analyzing and problem solving BW issues.
• Maintaining call log and knowledge data base for the issues resolved.
• Maintained custom extractors and developed custom extractors for transaction data and master data.
• Maintain user exits for enhancements of business content extractors.
• Maintain start routine and routines for update rules and transfer rules.
• Monitoring the daily loads using RSMO T.Code and fixing full and delta loads in case of any failures. Involved in ad-hoc loads based upon user’s requests.
• Developed data loading strategies for master data, transactional data and delta uploads and automated the BW loads with the Process Chains.
• Aided in performance tuning of queries using RSDDSTAT, Aggregates, maintaining filters, navigational attributes.

Confidential

Senior Network Administrator

Responsibilities:

• Performed daily operations of managing network. This included operation of networking components such as switches, routers, hubs, bridges, and transport media, as well as operation of configuration and management software tools.
• Managed a team of 6-10 to support daily operations and special projects.
• Experienced with the fundamentals of a digital carrier facility.
• Experienced with Red back, Juniper, Extreme switches.
• Audit Project to support the Local Number Portability Rules (LNP) as per the FCC guidelines.
• Technical support dealing with Win XP, 98, 2000, ME as well as Macintosh systems and Troubleshooting. Dealt with communication networking components such as routers and LAN topology i.e. bus and star. Gained a working knowledge of PC hardware/software functionality and Ethernet and Network Interface cards.

Confidential, Irving, TX

Network Administrator

Responsibilities:

• Created network trouble tickets and contacting main central office for information on trouble tickets. Worked with programs such as SSP, Remedy, Net Expert, VTAG, and EBTA Netway, Nxtt, OSC email/alias escalation procedures
• Assisted the Business customer’s internal procedures (midgrade, managed messaging, web hosting etc. Log in all calls and performing follow-ups on open escalation cases.
• Analyzes and monitors network activity to ensure optimal network operation.
• Controls network activity to ensure sound and secure operations
• Served as technical specialist in network problems and emergencies and assisted in troubleshooting and resolution of network problems.
• Advised and trained clients regarding networking technology issues.
• Performed daily operations of managing network. This included operation of networking components such as switches, routers, hubs, bridges, and transport media, as well as operation of configuration and management software tools. Updated and made necessary changes to the firms website i.e. prices and availability. Performed network Ad Hoc queries to find ways to optimize network usage. Used Macromedia flash, Html.
• Worked in the I.T lab and office dealing with Motherboards, Processors, Hard drives, Modems, Sound cards, Video Cards, Network Cards, DVD/CD-ROM, Zip Drives,
• Scanners, Monitors, Keyboards, Printers, intrusion detection.

Confidential

Sales Consultant

Responsibilities:

• Assisted in Overseeing the Purchasing of Commodities, machine parts, vehicle spares. Developed customer surveys in an effort to gather data and apply results to realign department. Contributed in the day to day running of the business through procuring contracts for the company. Worked with the accounts and production team in order to write out and adhere to the Tender details and specifications.
• Worked with prospective clients and created new Marketing strategies to increase productivity.
• Recommended the Implementation of a tracking form for short-paid invoices, while eliminating supplier invoice resubmissions and assisting the Accounting department.