SUMMARY

• Working as a SAP CRM Techno functional Consultant with 10 years of SAP R/3 & CRM experience and very proficient in implementation, maintenance and support of SAP R/3 systems using ABAP and related technologies.
• Expertise with CRM UI 7.0 (Web UI), Application Enhancement Tool (AET) and
• Expertise in IC Web Client, ABAP Objects, GENIL and BOL Programming, Transaction launcher.
• Enhancements using Component Workbench & Easy enhancement workbench (EEWB) to Web UI.
• Worked on UI Configuration tool and layout changes, Design layer concept, Component and Skin Configuration, Business roles, Navigation Bar profile.
• Exposure to BSP applications end having knowledge of MVC Architecture.
• Strong Experience in SAP CRM Middleware integration with ECC.
• Batch Interfaces: Development of Classical Batch Input and Call transaction programs and uploading of data into SAP system for various transactions. Batch Data Communication (BDC), Data Conversions, LSMW.
• Data Dictionary: Creation & Maintenance of Tables, Structures & Views, and other dictionary objects.
• Enhancement Techniques - BADIs, Enhancement spots, User Exits, Customer Exits.
• Performance Tools: To improve the performance of Applications using Runtime Analysis, SQL Trace.
• Conceptual Knowledge on Workflow, LSMW, BAPI, EDI, Source Code Enhancement.
• Proficiency in understanding the client's requirements for customizing the SAP CRM Sales, Service with ECC SD, MM, HR, QM, FI & PP modules.
• Believe in being an honest person and enjoying each and every moment of life.

TECHNICAL SKILLS

ERP Applications: SAP R/3 4.6 C, 4.7, ECC 6.0, CRM 5.0, CRM 7.O

SAP Modules: FI, MM, SD, PP, QM, HR, CRM, E-Commerce, Solution Manager

Languages: ABAP/4, C, C++, SQL & PL/SQL

GUI: SAP GUI, VB, WEB UI.

Web Technologies: HTML, HTMLB, SAP Portal, WebDynpro.

Databases: RDBMS, MS - Access, Oracle.

PROFESSIONAL EXPERIENCE

Confidential

Sr. SAP CRM Functional Consultant

Environment: SAP R/3, ECC 6.0, CRM 7.0 EPH 1

Responsibilities:

• Main work was to gather requirements from Confidential and convert it into Functional specs. Then, develop Technical specs through offshore team based in India.
• Responsible for Middleware set up and replication of master / transaction data from ECC to CRM and vice versa.
• Data migration from their existing legacy system to SAP R/3 was also part of the project.
• Worked on configuration and customization of Web UI which includes Business Roles configuration, new fields additions using EEWB, AET.
• Managed vendors, partners, and clients and worked with US team to complete implementation projects.

Confidential

SAP CRM Techno Functional Consultant

Responsibilities:

• Leading a team of 3 offshore members.
• Responsible for requirement gathering and designing of custom developments and testing of CRM applications
• Involved in development of Technical Specification document and Test Cases.
• Ensure the integrity of development transports during transportation process.
• Navigation Bar customizing and business role customizing
• Enhancements in UI screens and functionality Opportunity, Lead Assignment and Created new custom overview page/View / View set /View Configuration / Windows /component usage in configure assignment block in CRM WEB client component work bench.
• Development and Bug Fixing in ABAP Reports
• Also test the objects as per test case given by Client business analyst.
• Set of Implementations on BADIs like Order Save to validate/modify the order before it gets saved, Data Exchange BADI implementation for Replication of the CRM Orders to ECC.
• Using Runtime Analysis, debugging and dump analysis, analyzed the performance of the program, Screens and Functional modules created in ABAP/4 workbench.
• Handling Middleware issues and monitoring queues
• Participation in integration testing cycle.

Confidential

Senior SAP Techno Functional Consultant

Responsibilities:

• Requirement gathering, Validating Technical Specification created by developer, Build test plans, test process, and documenting the end to end test scenarios, Maintaining Checklist and Defect log for overall project
• Track day to day status, reporting for applications associated with delivery by object wise, leading a team of 2 onsite members and 18 offshore members.
• Client Interaction for getting Business Requirement through standup, business meetings, witness testing and responsible for change management
• Responsible for code review and able to manage defects tracking them to closure
• Enhancements done using BSP Component workbench, Enhancement sets, Generic Interaction Layer (GENIL) / Business Object Layer (BOL), BOL programming
• Worked on Screen enhancement like adding new buttons to navigate from one view to another view, Creating/Modifying views/view sets using Component Workbench
• Creation of fields/ Table using AET
• Worked on BADI implement for CRM
• ABAP developments and enhancements
• Assisting and providing guidance to offshore team in resolving technical issues to ensure timely completion of assigned tasks.
• Ensure the integrity of development transports during transportation process.
• Worked on CRM Middleware, and Web UI related development.