SUMMARY

• 9+ years of experience in IT Administration with 7+ years into SAP Basis Administration, Implementation, System update/upgrades, Solution Manager implementation, EHP Updates, OS/ DB Migrations, Production Support, Troubleshooting, Tunning and leading the projects.
• Comprehensive problem solving abilities, leadership skills, excellent verbal and written communication skills, willingness to learn.
• Installation and configuration experience of Solution Manager 7.1 (Solution Monitoring, generating EWA report, Generating Product Keys, and Maintenance Optimizer for Entire Landscape)
• Oracle Disaster recovery specialist with BRTools
• Experience in Installation, Configuration, Production support of SAP R/3 4.7 Enterprise and ECC 6.0, ECC 606 on platforms like Mainframes, AIX, HP - UX Servers, Linux & Windows
• Designed and successfully implemented Delivery Model for support team
• Performance tuning of SAP ABAP and JAVA engines
• OS/ DB migration experience of ECC 6.0 from Windows/ MSS to AIX/ Oracle
• Upgrade experience of ECC 6.0 to ECC 6.0 EHP4 (6.04) with selective components
• Implementation experience of SAP All-in-One
• Installation and configuration experience of Business Objects XI 3.1 R2
• Implementation experience of BI 7.0
• SAP Enterprise portal installation, configuration and troubleshooting
• Have worked with SSO and SSL implementation in relation to SAP
• Performed EHP1 update to Solution Manager 7.0
• Installation of configuration of SAP Router and troubleshooting
• SAP Console installation and configuration
• Expert in Systems refreshes/ copy
• Worked on other tools e.g. RevTrac, Voice pick, COCI and also have good knowledge of SAP’s Biller Direct.
• Worked extensively on Resource optimization, skill mapping, continual service improvements
• Led many process improvements to improve overall delivery model and customer satisfaction at individual and team level
• Schedule/Review of SAP Early Watch and Go live reports with customer and recommend/apply changes.
• Performing Kernel upgrades, ABAP + Java Support Package implementation.
• Performing BW Accelerator Reorg
• Best ability to learn things very easily and fast without interfering to the current jobs (tasks) and can show the results to the organization within no span of time.

TECHNICAL SKILLS

ERP: SAP R/3 (4.7e, ECC6, ECC 604/605/606), APO, SCM, SRM, CRM, MDM

Web/Application Servers: SAP Netweaver (700, 710, 720, 730), SAP Enterprise Portal 7.31, Tomcat, Websphere

Tools: BOBJ 4.0 Administration, Solution Manager 7.1, Remedy, Service Now, Revtrac, Bizright

Applications: BSI TUBs, Vertex, EIC, SAP xMII, MS Office, MS Notes

Operating Systems: Windows 98/NT/2000/XP/Vista/2003/2008, Linux/Unix, Mainframes

Database: Oracle 9i, 10g & 11g, SQL Server, DB2

Languages: SAP ABAP/4, SQLPLUS, PL/SQL, C / C++

PROFESSIONAL EXPERIENCE

Confidential

Sr. SAP Basis, Solution Manager Administrator

Responsibilities:

• Solution Manager 7.1 Implementation, Post installation configuration (system preparation, basis configuration and managed system configuration for over 350 systems), Support, Patching using SUM
• SMD agent installations, Updating SMD agents, System monitoring, Early watch alert configuration, SLD configuration, LMDB configuration, CIF (Core Interface) monitoring for APO system
• Installation and configuration of Web Dispatcher
• Installation & configuration of CA Wily introscope. Creating Dashboards
• Configuration of Technical/ System monitoring, Work Mode setup
• Charm configuration, Service desk & alert monitoring
• Seting up RCA
• SAP JVM switch - IBM to SAP
• EWA analysis & recommendations
• 24x7 support to the High available environment with more than 350 AS
• Support to all major types of SAP systems in the environment (R3, BI, BOBJ, CRM. PI, Solman, EP)
• Implementation & Support of non-SAP applications & integrating them with SAP systems such as BSI TUBs, Vistex, Datria, COCI
• Review system monitoring reports prepared by the team and suggest improvements
• SLA measurement, reporting and plans for its improvements
• Office of RCA (Root Cause Analysis) setup for preventive maintenances and Office of CSAT (Customer satisfaction) setup to improve customer satisfactions score
• Implementation of Support operations Guides (SOG) and system operating procedures (SOP) with all the details of the landscapes
• Implementation & Configuration of xMII systems
• Managing incidents/Services/Change requests using Service Now Tool

Environment: s: Z/OS, AIX 6.1 & 7.1, Windows 2003 & 2008, DB2, DB6, Oracle 11G, SQL Server, SAP Netweaver 700/701/730, ECC 600/604/605/606 , SAP EP 701/731, BOBJ 3.1 XI2/ 4.0, SAP BI 730, SAP IDM, SAP MDM, Solution Manager 7.1

Confidential

Sr. SAP Basis Consultant

Responsibilities:

• Performed DR database recovery
• Restore of the entire ECC system using the recovered database
• Setup of new DR server

Environment: s: SAP ECC 604, Windows, Oracle 10G & 11GClient:SAP Labs

Sr. SAP Basis Administrator

Responsibilities:

• Implementation of SAP Java & Abap Products (Upcoming Releases)
• Upgradation of the SAP Systems & Database
• Updating of ECC with EHP4 & EHP5
• Upgrading NW 700 to NW 730 and NW 731
• Upgrade/ Update/ Patching using tools like SUM, JSPM, EHPI, SPAM
• Upgrade from NW 640 to 730 in Distributed Landscape
• Performed Upgrade from 700 to 730 for a leading Steel Company in Mumbai
• Configuration of Charm, Service Desk, LMDB, Technical monitoring in solution manager
• Wily Introscope installation & configuration including creation of dash boards

Environment: s: Z/OS, Linux, Linux Z/OS, Windows, Windows Z/OS, Oracle 10G & 11G, SQL Server 2005 & 2008, SAP Netweaver 700/ 701/ 702/ 730/ 731 , ECC 600/ 604/ 605/ 606 , SAP EP 701/ 730, BOBJ 3.1 XI2