SUMMARY:

• Over 12 years of Project/Program Management experience including PMO Portfolio Management support to Project and Program Managers in the following functions:
• PMO Leadership & Coordination with Stakeholders, Technical Teams, and Vendors.
• PMO for Transition & Change Management of large and complex projects using proven methodologies and “Best Practices” (Dell, Confidential, NCR, AT&T, Lucent)
• Mastery of a variety of Methodologies (PMBOK, Method - 1, Navigator Series, WWMethod).
• Management of Governance, Risk, Stakeholders, QA, Issue Resolution, and Executive Reporting.
• Expert utilization of Portfolio Management Software CLARITY and project scheduling MS-Project.
• Selection of resources with the appropriate skill levels and assignment of roles.
• Strong and effective communication skills with Team and Vendors (verbal & written).
• Experienced with ITIL v3 implementation and COBIT methodologies for ISO compliance.
• Preparation of annual portfolio planning cycle and develop project prioritization attributes
• Assist in the provisioning of project schedules, cost and finance information to aid the Program/Project control and monitoring.
• Provide mentorship and coaching as needed to team members.
• Anticipate potential issues and prepare mitigation strategies for executive decision making.
• Design an escalation procedure to keep executive management promptly informed.
• Innovative out-of-the-box approach to resolve ambiguity situations.
• Experience with Consulting engagements requiring savvy relationships and diplomacy.
• Experience working with CRM software (PeopleSoft and SAP).
• In-depth technical knowledge and experience in information technology.
• Willing to perform travel as required by the project.
• Project Team (Matrix) Management for medium to large business configurations across-regional and international boundaries.
• Project Life-Cycle (plan, execute, and deliver) according to pre-agreed schedules.
• Team building, resource acquisition, effort coordination.
• Vendor relationship management, third party QA assurance
• Project plans, objectives, deliverables, key milestones, and critical path
• Facilitates planning with business configuration stakeholders
• Development of Key Performance Indicators (KPI) to monitor project success
• Identification of appropriate project resources (skills and roles)
• Identification of project risks and constraints with appropriate mitigation strategies.
• Project Budget management working with executive management support
• Implements “Continued Improvement Process” (Six-Sigma, Kaizen).
• Utilization of appropriate collaboration tools to leverage Team effort and influence strategic planning & execution
• Communication and presentation of Project status to various levels of management
• Acts as primary the SPOC (Single-Point-of-Contact) for all project delivery issues
• Project estimating, delivery, reporting, user acceptance testing & release management
• Creation of ISO documentation standards (Operations Manuals, Runbooks, Cookbooks)
• Successful PMO & Program Management Practice, Leadership, and Coordination of project engagements involving Programme Management, PMO Setup, Change Management, Transition and Transformation, SDLC Software Development, Team Building and Coaching including the implementation of the iTD (Innovative Task Delivery) program providing solutions to HR employees with the PIP (Performance Improvement Process) method.
• Performed Transition & Transformation Management creating the IT Governance working closely with the stakeholders Team Leads and Senior Executives.
• Prepared a series of workshops to provide a clear vision of the process of transition/transformation methodology to get the understanding, buy-in, and consensus of all involved in the project.
• Utilized Lean Six-Sigma methodology (with “Kaizen”) to create the principles and guideless required for a successful technology transformation move forward.
• Project break-down into “waves” which were implemented as independent projects by internal teams and/or outsources vendors and partners.
• Process definition to ensure sustainability of the change and transformation. This phase required careful preparation and care as it involved Human Resources and their ability and propensity to continue the recent Transformation, the influence in the culture, and the mindset.
• A number of tools were utilized to measure on-time/on-budget project performance and progress including KPI’s, turn-around time-lapse, quality assurance, and cost estimations.
• Over 10 years of experience working in projects that provide support to Outsourcing and Transition Management, Change Management, Business Process Re-Engineering and Enterprise Resource Planning by performing analysis of business processes and state-of-the-art technology to enhance processes dealing with marketing, sales, and operations from internal and external sources in a multi-national environment. SWOT Analysis to address gaps between the current mode of operations and the future mode of operations. Face-to-face user and stakeholders interviews to determine requirements and potential gaps and to create process transaction baselines and benchmark best practices across the business using KPIs to track business performance. Experience with AGILE methodologies using time based iterative version releases to ensure successful product package launch. Experience working with virtual teams in a collaboration environment across international borders. Fluently bilingual English/Spanish with working knowledge of French and Portuguese and experience performing many project assignments with USA based Firms implementing technology initiatives in Latin America. Mastery of ITIL methodology, CoBIT Governance, and ISO standards.
• Implemented methodologies to establish repeatable cross-organizational processes allowing the enterprise to achieve more results with less labor effort. Defined key performance indicators to obtain metrics to effectively measure performance for executive reporting. Successfully delivered expected results providing custom solutions and services that were “industry best practices’ and met compliance standards. Establishment of appropriate KPI measurement standards to achieve pre-defined milestone objectives and corporate alignment.Experienced preparing in-depth Gap Analysis with alternate solutions roadmaps.
• Experienced in Data Center Migrations (Re-locations, Co-locations, Transitions, Moves, Build).
• Managed 4 Data Center Migrations and 1 Data Center Build (D&R).
• Performed a Data Center migration from Confidential to Terremark Data Center Services.
• Performed an Confidential -Ryder Logistics relocation from Miami to Confidential Data Center at Charlotte.
• Managed the Data Center D&R build and migration for the Stock-Exchange.
• Lead the Data Center outsourcing transition to Confidential from the Planter’s Bank.
• Lead the platform infrastructure Team for Lucent Technologies 3 NOC (Network Operations Center) Data Center Build for Tier-2/Tier-3 architecture for the Ministry of Telecommunications (KSA) mega-project $7B budget.
• With Dell at Honeywell upgraded the logistics of service delivery providing eCommerce alternatives for customers to request service and more efficient ways for technicians to deliver technical support with lower operational cost.
• P2V and V2V Server virtualization migration and consolidation Private Cloud Computing initiatives directed to convergent architecture designs leading to the consolidation of disparate computing and storage tiers into unified systems as a strategy leading towards the future replacement of network-based storage systems (SAN) using SSD technology.
• Hyper-V Virtualization of Servers, Storage, and Networks.
• Microsoft System Center for virtualized Data Center environments.
• Implementation of Network design in an enterprise setting with business critical applications, sub-netting and layer 3 routing protocols, Cisco Layer 3 switches, Layer 2 Switches (PoE and non), Integrated Service Routers, Voice Gateways, Cisco Unified Communications platform (Communication Manager, Unity Connection, Unity, Contact Center Express, Unified Presence)
• Instrumental in the architecture development of enterprise solution designs across multiple business units within complex sectors working with lead IT Architects.
• Solutions design and technical infrastructures including the development and implementation of high availability and Disaster Recovery service patterns for multiple data centre implementations of enterprise mission critical applications.
• Delivered various Oracle e-Business financial applications aiming to integrate a set of global business applications (financial instruments) including rollout to Europe and Canada.
• Application of SDLC (AGILE) methodologies including RAD (Rapid Application Development), RUP (Rational Unified Process), EUP (Enterprise Unified Process), OUM (Oracle Unified Method), AUP (Agile Unified Process) lightweight, as well as Cascade/Waterfall, Spiral/Prototyping, Bottom-Up, and Test Driven.
• Delivery of Test Frameworks (V Model) utilizing State-of-the-Art Test automation techniques.
• Utilization of J2EE, ERP Oracle Database, and Java technology with ITIL and Lean Manufacturing (Six Sigma & Kaizen) applications for Business Process Re-Engineering.
• Penetration testing (to discover web-based and other vulnerabilities like stack overflows).
• Resilience and Stress Testing to discover system behavior during overload capacity.
• Failure Mode & Effects Analysis to discover potential equipment and system failures.
• Software version & patch testing to discover inconsistencies and incompatibilities amongst systems as well as Application Certification management.
• Regression testing to verify consistent repeatable processes and results.

PROFESSIONAL HISTORY:

Confidential

Senior PMO Consultant

Responsibilities:

• Programme Management setup to channel all communications amongst the many Technical Teams performing migrations.
• PMO Leadership & Coordination with Stakeholders, Technical Teams, and Vendors.
• PMO for Transition & Change Management of large and complex projects using proven methodologies and “Best Practices” (Dell, Confidential, NCR, AT&T, Lucent)
• Utilization of PMBOK Methodology.
• Management of Governance, Risk, Stakeholders, QA, Issue Resolution, and Executive Reporting.
• Selection of resources with the appropriate skill levels and assignment of roles.
• Communication with Team and Vendors (verbal & written).
• Utilization of ITIL v3 implementation and COBIT methodologies for ISO compliance.
• Assist in the provisioning of project schedules, cost and finance information to aid the Program/Project control and monitoring.
• Provide mentorship and coaching as needed to team members.
• Design an escalation procedure to keep executive management promptly informed.

Confidential

Senior PMO Consultant

Responsibilities:

• Analysis of the requirements captured by the Business Solution Architects.
• Translation of the business requirements into ERP engineering specifications to facilitate procurement and the SRF requests to Vendors.
• Assessment of the Delta between physical requirements and budget estimates.
• Assessment of the new Server Models and current servers requiring capacity increase upgrade.
• Assessment of the storage requirements and its impact in the data Center.
• Assessment of HR resource requirements.
• Re-Engineering of the HR Process to combines shared efforts amongst inter-departmental boundaries.

Confidential

Senior PMO Consultant

Responsibilities:

• Delivered the preliminary planning phase for the Bank’s Data Center migration and consolidation
• Including cloud computing, asset management, and storage management
• Migration of Servers P2V and V2V.
• Private Cloud Computing initiatives directed to convergent architecture designs.
• Consolidation of disparate computing and storage tiers into unified systems.
• Strategy leading towards the elimination of network-based storage systems (SAN).
• Utilization of PMI, ITIL, and CoBIT methodologies for “best practices” compliance.

Confidential

Senior Project Manager

Responsibilities:

• Virtualization and re-homing of physical servers (world-wide).
• Coordination of Loblaw’s Data Center including cloud computing, migration, storage, and assets.
• Vendor relationship management (Bell Canada, HP, SITA, and ARINC).
• Projects were related to Airports, Back-Office, Credit-Card, Operation Centers, Data Center, Network, and application systems (amongst others e-Learning, HRMS, Web-Portals, Password control, and various ERP systems).
• Management of Laptop security using TPM (Trusted Platform Module) compliant chip by enabling activation of security features that integrate with other products using industry standard interfaces and hand-shake with trusted protocols.
• Utilization of a set of software components that allow applications and peripherals to take advantage of TPM hardware across diverse computing platforms compliant with TCG (Trusted Computing Group) standards.

Confidential

PMO Practice Lead & Business Development Consultant

Responsibilities:

• Successfully deliver of Project Management “Coaching” programs to various institutions providing measurable performance to over 25 different ERP projects.
• Preparation of Governance Standards & Compliance activities including determining the maturity level and overall operational positioning of the IT organization.
• Operational Effectiveness Report (ITIL process implementation assessment).
• Quality of Service and Capacity for Improvement Report (performance metrics reporting).
• Stakeholder IT Requirements Assessment (Objectives & Priorities Ranking).
• Services Management Report and Organizational Maturity Review.
• Cost of Service Delivery Assessment (minimization opportunities identification).
• Executive Summary and recommendations for suggested Corrective Action (GAP analysis report).

Confidential

PMO Practice Lead & Business Development Consultant

Responsibilities:

• Performed Programme and Transition Project Management engagements for PMO setup.
• Establishment of methodologies and governance using ISO, ITIL, and CoBIT standards and methods.
• General IT consulting guidance to Government Health Ministry, Stock Exchange, Oil Refinery, Civil Servant Commission, and private Firms.
• Performed Data Center Migration consulting services including Disaster & Recovery procedures.
• Contingency Planning, Business Continuity planning, and Network connectivity requirements.
• Application Environment upgrade and consolidation (ERP)
• MS-Exchange remote user access requirements, SMS applications, and Vendors management.

Confidential

Data Center Migration Transition Project Manager

Responsibilities:

• Full documentation of the Move-Day including project Run-Book, D&R, and Contingency Planning.
• Business Continuity planning, Power requirements, HVAC requirements.
• Network connectivity (MPLS and Metro-e).
• Applications shutdown/startup/testing, User notifications.
• MS-Exchange remote user access requirements, and Management of Vendors and Suppliers.