SUMMARY

• SAP Administrator wif an MBA degree and 15+ years of Project Management, Security Analysis, Network Operations, and Software Engineering experience in teh IT industry, seeking a new opportunity.
• Extensive experience providing support to onshore and offshore resources in teh global implementation of systems applications products (SAP) and security upgrades.
• Well - developed skills creating strategic security plans, troubleshooting and resolving issues, managing change control, developing client relationships, improving operational processes, and providing business end-to-end support.
• Dedicated leader wif outstanding analytical, problem solving, and customer service skills and a proven track record of success ensuring teh on-time completion of implementation projects.
• Working knowledge and experience in UNIX (Solaris, Linux, HPUX), VMware, SAP, Cisco IOS, Alcatel-Lucent Element Management systems, Alcatel IOS, and various other disciplines.

TECHNICAL SKILLS

IT Operation: SAP Basis, SAP Redwood, servers, storage, load balancer, database

VMware: VMware vSphere ESXi 5.1, VMware vCenter Server 5.1, VMware Workstation, vSphere Client

Programming Languages: AWK, SED, SHELL SCRIPTING, SQL, COBOL

Operating Systems: Linux, HP, Sun Solaris and Microsoft Server 2008

EMS Systems: Fault Management Analyst for Alcatel Element Management Systems (AMS and SAM), CMS (2wire), CIENA, Ericsson Entriview

Network: TCP/IP, OSI Model, subnets, routing, DNS, NIS+, SNMP, RMON

Job Scheduler: Redwood Job Scheduler, Autosys, Cron

PROFESSIONAL EXPERIENCE

Confidential, Dallas,TX

SAP Basis Consultant/SAP Security Analyst

Responsibilities:

• Provide support for global implementations of SAP ECC, SAP BW, PORTAL, PI, TDMS and Solution Manager.
• Implement support packs for ECC HCM systems: sandbox, training, development, quality, and production servers.
• Manage all client security upgrades every quarter and remediate security vulnerabilities caught by Nessus scan.
• Partner wif client teams to develop strategic plans to update all systems wif security and Windows patches.
• Import transports to production through proper SAP guidelines and change control processes.
• Monitor Redwood jobs for clients and ensure jobs are completed as scheduled.
• Troubleshoot access issues by creating firewall requests to open teh necessary ports.
• Design and implement L-3 Communications Disaster Recovery Project on a yearly basis wif 100% success rate.
• Lead customer meetings by preparing weekly status reports of all open tickets.
• Manage all upgrades to teh landscape wif proper change control steps.
• Analyze future growth wifin teh landscape and perform capacity planning.
• Work closely wif other IT, OS, and Datacenter Infrastructure teams to optimize performance and troubleshooting.

Confidential, Richardson, Texas.

SAP Basis Client Consultant

Responsibilities:

• Managed client SAP landscapes, including production and non-production environments.
• Maintained multiple SAP instances dat included sandbox, development, testing, training, and production for applications: ECC, BW, PORTAL, XI/PI, SOL MAN, and other Non-SAP applications.
• Managed client change control processes by following service level agreements and change control procedures.
• Managed daily client interactions and developed client relationships to increase customer satisfaction.
• Led weekly client support meetings to ensure all open incidents were quickly resolved.
• Monitored SAP Redwood jobs and took appropriate actions to facilitate jobs per client business needs.
• Monitored all client SAP systems work processes and logs using SAP GUI and Operating system.
• Managed client end-to-end, post-delivery support issues relating to SAP, Networking, Virtualization, and Security.
• Worked wif teh Change Management team to schedule changes to SAP landscape.
• Worked wif Incident Managers to resolve production outages per client SLAs.
• Provided daily operational support for multiple environments including SAP ECC, BW, GRC, HANA, Success Factors, Lumira, and various NetWeaver supported platforms, and managed multiple go-lives and migrations.
• Managed all aspects of security audits and maintain SOX evidence.
• Managed complex SAP implementations, database upgrades, Support Pack Stack upgrades (SPS), SAP Kernel upgrades, OS Kernel upgrades, and Enhancement Package (EHP) upgrades.
• Managed annual SAP client DR tests and acted as a technical project manager on teh Disaster Recovery test.
• Led offshore and U.S. teams to resolve SAP and Non-SAP related customer issues in a timely manner.

Confidential, Richardson, TEXAS

Senior Network/UNIX System Administrator

Responsibilities:

• Provided TAC-level support for IP services operations for Lightspeed Averse, CVoIP, and DSL legacy systems.
• Provide 24x7 end-to-end support for DHCP, LDAP, Radius, NIS, G2 and RSA SecureID services.
• Administered DHCP, RADIUS, RSA Secured, and G2 application and services for U-Verse and DSL.
• Built and managed DHCP scopes for U-Verse customers and managed DHCP servers.
• Troubleshot and resolved network problems and provided support for VoIP on teh BNS side/domain network.
• Provided hardware support for Linux/Solaris systems and Tier 2 support for VMware support issues.

Confidential, Irving, TEXAS

Responsibilities:

• Performed fault management analysis for Alcatel SAM and Alcatel AMS.
• Troubleshot EMS system for TCP/IP, node issue, system performance, and database issues on SAM and AMS.
• Provided support for VoIP on teh BNS side/domain network.
• Escalated critical issues to ALCATEL and worked closely wif EMS and ALCATEL group to resolve issues.
• Troubleshot and resolved network issues for router, switch, and port issues, while provisioning new customers.
• Worked closely wif Corporate Security Operations team to diagnose and troubleshoot any firewall problems.
• Managed high-level calls wif senior management and provided executive summaries to senior leadership.

Confidential, Richardson, TEXAS

IT Resource Manager/Operations Manager

Responsibilities:

• Served as Lead Project Manager for teh offshore initiative ATT-EMAS/Tech-Mahindra team in India.
• Trained offshore team on daily production support of end-of-day operations and billing.
• Created method and procedure (M&P) documents for teh offshore team to follow and troubleshoot.
• Developed key relationships wif offshore and onsite teams and project teams to meet project goals.
• Designated as onshore Subject Matter Expert during OJT code refreshes for project Lightspeed billing.
• Provided support for teh Telegence (TeLD) long-distance billing system, including system availability, issue resolution, change management, customer contact SLA management, M&P documentation, and maintenance.
• Performed technical evaluation/testing approval of platforms, products and services while resolving all issues.
• Helped develop operational methods procedures and job aids (methods of procedure).
• Utilized, defined requirements, and developed improvements for automation, scripts, and tools.
• Ensured efficient and independent processing of usage and customer files on teh UNIX system.
• Wrote and modified UNIX shell scripts and Oracle scripts to support production support.
• Monitored, tracked, and troubleshot MMIPS file processing activities via FTP or direct connect.
• Designed and implemented production scripts and queries to generate reports for various business groups.
• Ensured teh successful and timely completion of billing batch jobs.
• Analyzed, designed, implemented, and updated data back strategy for key system, database, code, and application files on various servers for disaster recovery and restore.
• Processed and tracked inbound usage files from different vendor sources through billing applications downstream.
• Identified online and batch problems, led restoral efforts, and escalated to support as appropriate.
• Researched problem root causes and ensured dat all corrective and preventive measures were implemented.
• Implemented and validated batch/online environment modifications according to change control procedure.