SUMMARY:

• SAP Consultant that travels throughout the United States and Canada. Wears many hats including Trainer, Instructional Designer, Technical Writer, User Acceptance Testing Lead (UAT), Lead, Change Management, Train the Trainer, and Go Live support - Hypercare.
• Works with many different software applications including SAP, Salesforce, Maximo, Kronos, JIRA and Confluence from Atlassian, Qualtrax (Compliance Tracking software).
• SAP R3 & S4 Hana, Fiori Launchpad, SAP Success Factors - Employee Self Service (ESS), Manager Self Service (MSS), Time Management, Timesheets, Recruitment Management (RCM), PLM, SAP EWM, MM - both Master Data and Procurement, SRM, MDG (Master Data Governance), PP, PPPI, SD, CRM, QM, PM (EAM), WM/IM, Logistics Execution (LE), YM (Yard Management), TM (Transportation Management), PS (Project Systems) and BI/BW reporting. Heavy Supply Chain experience. RF Technology.
• Can turn complex business processes into easy to learn work instructions. Documents infrastructures and process flows. Conducts requirements gathering. Develops storyboards, Web based (WBT), Gap Analysis, As Is - To Be. Test scenarios, Test scripts.
• Conducts classroom, remote, eLearning and one on one, Skype, WebEx and GoToMeeting. Portal and Cloud (SAAS) technology experience.
• Works with most Learning Management Systems (LMS).
• Works with many industry tools such as Ancile uPerform, RWD InfoPak, Camtasia, Datango, Captivate, Storyline, Lectora, SAP Workforce Performance Builder (WPB), SAP Enable Now. Other tools include Microsoft products including SharePoint, Google products, Adobe and other graphic products and HP testing tools.
• Broad industry knowledge including military, gas, electric, solar, healthcare, retail, manufacturing, steel, brass and copper, automotive, consumer goods, plastics/polymers, chemicals, and more. Repetitive and discrete manufacturing experience.

PROFESSIONAL EXPERIENCE:

Confidential

SAP Instructional Designer

Responsibilities:

• Created As Is and To Be Process Maps
• Led SAP User Acceptance Testing (UAT)
• Updated PP, MM, WM, IM and SD modules
• Created Quick Guides
• Trained SAP Hypercare Team
• Utilized Success Factors - Payroll, Time Management - Time Sheet - Reporting - updated materials and trained end users
• Utilized uPerform

Confidential - Lansing, MI

Sr. Test Analyst

Responsibilities:

• Created manual test scenarios for the Sigma program

Confidential - Brighton, MI

Sr. Developer

Responsibilities:

• Conducted Needs Assessment for Jira, Confluence, Bitbucket & Bamboo
• Created Concept Slides, uPerform Simulations & Quick Cards
• Tested Uploading defects to Jira
• Conducted Train the Trainer and assisted in
• Supported Go-Live, Managed Resources, trained Hypercare team

Confidential

SAP Instructional Designer & Trainer

Responsibilities:

• Updated concept slides for PP & PPPI
• PPPI and Logistics Execution System (LES)
• Created uPerform Simulations - Work Instructions for PPPI - WM - LES
• Created Job Aids & Day in the Life Guides for PPPI
• Created data for PPPI - WM - LES
• Created test scripts in PPPI and participated in UAT testing
• Conducted Train the Trainer for knowledge transfer
• Utilized Success Factors

Confidential - Miami, FL

SAP Developer - Tester

Responsibilities:

• Updated PP, SD and MM-Purchasing and SRM courses
• Mapped end users to SAP roles
• Trained end users in PP, SD, MM-Purchasing and SRM courses
• Developed Test Scripts & led User Acceptance Testing (UAT)
• Supported Go-Live
• Utilized Success Factors - Created Management and Timesheet work instructions and simulations.

Confidential - Jeffersonville, IN

SAP Developer - Tester

Responsibilities:

• Managed Change Management aspect of the project - Communication’s, role mapping, Plan & Execution, participated in roadshows and stakeholder meetings
• Updated SRM, PP, SD, MM-Purchasing, WM, Reporting Courses
• Created SAP Navigation Course
• Trained end users in PP, SD, MM - Purchasing, WM and reporting
• Led User Acceptance Testing (UAT)
• Supported Go-Live

Confidential - Lansing, MI

Sr. Instructional Designer &Trainer

Responsibilities:

• Developed curriculum for Atlassian Confluence & JIRA applications
• Developed concept slides
• Developed process flows
• Developed Camtasia Simulations for Confluence & JIRA
• Created exercises for Confluence & JIRA
• Trained end users in Confluence & JIRA via ILT and eLearning (remotely via Skype)

Confidential - Decatur, Il

SAP Developer - Tester - Change Management

Responsibilities:

• Led User Acceptance Testing (UAT)
• Managed Change Management aspect as it related to HR - Conducting analysis - Stakeholder meetings - Roadshow events - Role Mapping
• Conducted needs analysis
• Developed curriculum for SAP HR, ESS, MSS, CATS
• Developed concept slides
• Developed end to end process flows
• Developed uPerform Business Process Procedures (BPP’s)
• Trained end users via ILT and eLearning (remotely)

Confidential - Delmar, NY

SAP Developer - Tester - Go-Live Support

Responsibilities:

• Led User Acceptance Testing (UAT)
• Trained end users in SAP RF Scanner Warehouse Management (WM) and Yard Management (YM) and Transportation Management (TM)
• Updated QM, WM and MM materials
• Conducted operational readiness assessment
• Provided Go-Live support

Confidential - New Orleans, LA

SAP Developer

Responsibilities:

• Managed Communications to stakeholders, end, conducted road shows and mapped end users to roles in SAP.
• Managed resources, timeline, budgets and project plan
• Conducted needs analysis
• Developed curriculum
• Interviewed SME’s & Business Process Leads
• Created materials for EWM Module with RF Scanner implementation to include concept slides and uPerform BPP’s
• Created materials for SD - Order To Cash (OTC)
• Developed end user logistics including schedules, ID’s, data and exercises
• Participated in integration testing and user acceptance testing
• Trained end users
• Utilized Ancile uPerform

Confidential - Chicago, IL

SAP Sr. Instructional Designer

Responsibilities:

• Came in on an emergency basis to complete the Plant Maintenance (PM) and QM simulations utilizing Ancile uPerform.

Confidential - Ann Arbor, MI

SAP Trainer - Go-Live Support

Responsibilities:

Participated in a global implementation

• Trained end users in SAP Navigation
• Trained end users in MM - Purchasing
• Trained end users in PP-APO
• Trained end users in WM/IM
• Provided Go-Live Support
• Confidential - San Diego, CA

  SAP Sr. Instructional Designer

  Responsibilities:

• Interviewed SME’s
• Developed Concept Slides for PPPI and SD - Order to Cash
• Developed Process Flows for PPPI
• Created Uperform work instructions and simulations
• Trained end users in PPPI

Confidential - Anniston, AL

SAP Sr. Instructional Designer - Trainer - Production Support

Responsibilities:

• Scheduled and Trained end users at 5 different Army Depot locations
• Developed Materials Management (MM), Production Planning (PP) Management/Inventory Management (WM/IM) and Quality Management (QM) “Day in the Life “ materials, concept slides, work instructions and simulations for Anniston, Al Depot
• Interviewed Solution Delivery Leads, Business Leads, Stakeholders
• Created Data
• Trained end users in the Aris modeling software
• Supported User Acceptance Testing in Anniston, AL
• Provided Go-Live Support for MM, PP, QM, WM/IM, SD, PS modules
• Utilized RWD uPerform 4.1

Confidential, Waupaca, WI

SAP Developer

Responsibilities:

• Developed Production Planning (PP-PI) and Plant Maintenance (PM) materials, concept slides, exercise guides, and instructor guides
• Supported the QM team as required
• Interviewed SMEs and Business Process Leads
• Created data
• Trained end users
• Participated in UAT
• Provided Go-Live Support
• Utilized RWD uPerform 4.1

Confidential, Boston, MA

SAP Developer

Responsibilities:

• Developed SAP Order to Cash (SD) materials
• Interviewed SMEs and Business Process Leads
• Trained developers in developing BPPs and work instructions in uPerform
• Utilized RWD uPerform

Confidential, San Ramon, California

Web-based Instructional Designer

Responsibilities:

• Developed Assessments related to Measurements (All Meters) & Gas Quality
• Developed storyboards for all types of Meters, Electronic Correctors, Computer Flows, Calibration Equipment, and Gauges
• Developed storyboards for Gas Quality including Odorization, Dehydration and Chromatograph systems for e-learning
• Developed voice scripts for Measurements and Gas Quality Storyboards for web-based
• Interviewed SMEs and Business Process Leads
• Utilized Datango which SAP now calls Workforce Performance Builder - WPB

Confidential, Toledo, OH

SAP Developer

Responsibilities:

Developed course outlines For SAP Business Planning & Consolidation (BPC 5.1)

• Developed concept slides utilizing PowerPoint
• Developed simulations utilizing InfoPak
• Created data
• Confidential - Charlotte, NC

  Maximo Sr. Instructional Designer

  Responsibilities:

• Developed Curriculum
• Developed As Is and To Be
• Developed Course outlines
• Developed Concept Slides with Trainer Notes
• Developed Exercise Guides
• Developed Storyboards for Web- Based Courses
• Developed Job Aids
• Developed simulations in Adobe Captivate
• Interviewed SMEs and end-users
• Created custom step- by- step instructions for online help
• Confidential - Southfield, MI

  SAP Sr. Instructional Designer - Trainer

  Responsibilities:

• Conducted Needs Analysis
• Change Management included on-boarding, road shows, role mapping
• Developed Curriculum
• Interviewed SME’s and end users to develop AS and TO Be
• Developed and designed ILT (Instructor-led ) guides, concepts, work instructions, job aids, quick s, process flows, exercises, data and course evaluations for SD, and MM, PM and eLearning
• Maintained project plan, tracking progress, issues and risk
• Trained end-users in SD, P2P, MM
• Used Adobe elearning Tools - Adobe Presenter
• Supported User Acceptance Testing (UAT)
• Tracked Defects

Confidential - Boston, MA

SAP Lead - Change Management - Trainer

Responsibilities:

• Conducted gap analysis for 4.7 upgrade to 6.0
• Developed role- to- role mapping
• Mapped end users to roles (2000 employees)
• Developed requirements, readiness plan and curriculum
• Developed end- user materials to include manuals, work instructions, job aids, quick guides, process flows, exercises, and course evaluations for MM WM/IM, PP
• Conducted Organizational Transition workshops
• Participated in Supply Chain Management users group
• Participated in integration tests for PP and MM
• Trained end users in MM, WM/IM and PP modules
• Supported UAT and Tracked Defects
• Utilized RWD uPerform

Confidential - Pontiac, MI

SAP Sr. Instructional Designer - SAP Trainer

Responsibilities:

• Gathered requirements through interviews with functional consultants
• Developed course outlines
• Developed end -user materials in PP, MM and WM
• Utilized uPerform
• Trained end users in PP and MM

Confidential - Houston, TX

SAP Sr. Instructional Designer - SAP Trainer

Responsibilities:

• Gathered requirements through interviews with functional consultants
• Developed concept slides, process flows and job aids
• Developed end user materials utilizing RWD uPerform for SAP 5.0 in MM and PP
• Trained end- users in MM and PP.

Confidential, Ft. Wayne, IN

SAP Sr. Instructional Designer

Responsibilities:

• Came in on an emergency basis to get the project back on track.
• Developed concept slides for PP in the AFS Industry

Developed work instructions in RWD InfoPak

Confidential

SAP Sr. Instructional Designer - Trainer

Responsibilities:

• Gathered requirements through interviews with functional consultants and business process leads
• Developed materials, concept slides, work instructions and job aids for PP, MM and QM
• Trained end users in PP, MM, QM
• Assisted Program Lead in site readiness, mentored trainers, managed all sites schedules
• Utilized RWD InfoPak -It

Confidential, Houston, TX

SAP Sr. Instructional Designer

Responsibilities:

• Developed concept slides & exercises for SD
• Finished concept slides & exercises for MM
• Finished concept slides & exercises for WM/IM
• Utilized RWD InfoPak

Confidential

SAP Sr. Instructional Designer

Responsibilities:

• Client upgraded from 4.7 to 5.0 ECC
• Gathered requirements through interviews with Business Process Leads.
• Developed end user materials in SAP FICO module utilizing RWD InfoPak

Confidential - Houston, TX

SAP Sr. Instructional Designer

Responsibilities:

• Gathered requirements through interviews with Functional Consultants (SME’s)
• Developed end- user materials in SAP PP module utilizing RWD InfoPak

Confidential - Chicago, IL

SAP Sr. Instructional Designer

Responsibilities:

• Gathered requirements and developed business process procedures utilizing RWD Infopak
• Interviewed functional consultants and management
• Updated concept slides in MM and PP
• Developed Quick Materials
• Utilized RWD InfoPak

Confidential - St. Clair Power Plant, MI

Maximo & Workforce Trainer

Responsibilities:

• Gathered requirements and developed BPPs utilizing RWD InfoPak
• Interviewed subject matter expects and functional consultants
• Facilitated meetings with management and developers
• Developed curriculum, course outlines, concept slides
• Prepared and presented weekly updates
• Developed & delivered web based utilizing Learn Linc
• Trained end users in Maximo Planning and Scheduling and PM (classroom)
• Trained in Workforce Time Entry and Time Management (classroom)
• Supported go -live efforts
• Utilized RWD Info Pak

Confidential, - Dearborn, MI ( )

SAP Lead

Responsibilities:

• Led a team of 8 Instructional Designers in Mumbai, India
• Developed web- based utilizing Interwise application using System Development Life Cycle methodology
• Managed change management requirements for SAP initiatives: Assisted with the development of concept slides, provided input towards the strategy and design of the website
• Developed related communications for mass distribution
• Established and maintained the project plan and created status reports for distribution to team members
• Gathered requirements from subject matter experts and developers for a team of instructional designers in Mumbai, India creating web -based courses
• Gathered requirements from functional consultants and created SAP SD course
• Developed schedule
• Managed site to site schedules and all logistics
• Trained Dearborn team in InfoPak and Interwise applications. (classroom)
• Participated in UAT
• Other tools utilized: Microsoft products, Photoshop, Paintbrush, Snag It, Infopak, Interwise

Confidential - Grand Rapids, Ml

SAP Sr. Instructional Designer

Responsibilities:

• Gathered requirements and developed in SAP Portal, SD Courses utilizing InfoPak
• Other tools utilized: Microsoft products, Photoshop, Paintbrush, Snag- It, Lectora

Confidential, Flint, MI

SAP Lead - SAP Trainer

Responsibilities:

• Led a team of 6 Trainers/ID’s
• Trained end users in SAP PM, PP and MM Purchasing
• Developed curriculum course objectives, concept slides, and schedule
• Provided assistance and integration with the design teams, documented requirements, process flows, key decisions, and design documents
• Trained end -users (600+) in PDM/PLM Metaphase application, Overview, Change Management and Advanced Workshops as it related to Configuration Management (DP295) process. Create Change Request, Create Change Notice, and Advanced functions. Developed job- aids
• Other tools utilized Microsoft products, Photoshop, Paintbrush, Snag It

Confidential, Ann Arbor, MI

Business Analyst

Responsibilities:

• Participated in JAD sessions to capture business requirements and processes utilizing Helix method
• Developed use cases
• Created manuals, quick guides, and RoboDemo’s for TestDirector, Harvest and Caliber
• Managed repositories in Plone content management & QuickPlace.
• Other tools utilized: Microsoft products, Photoshop, Paintbrush, Snag It

Confidential, Kokomo, IN

SAP Consultant - Trainer

Responsibilities:

• Assisted with workshop design, and requirements gathering, Participated in UAT. Provided assistance and integration with the design teams, document requirements, document process flows, document key decisions, requirements and design documents utilizing SDP-21 methodologies.
• Created guides, and quick guides
• Developed curriculum, course objectives, concept slides, and schedule
• Performed Pre-SAP implementation data cleansing activities in Packaging Engineering on Delphi’s EBOM/TSO PAIC and PEMS systems. Other systems utilized: PDM, CENSUS
• Reviewed EBOMS and Materials in Staging prior to SAP load
• Reviewed data cleansing reports identifying inconsistent data
• Trained end users in SAP 4.7 module, MM and PP
• Other tools utilized: Microsoft products, Photoshop, Paintbrush, Snag It