PROFESSIONAL SUMMARY:

• Demonstrated the necessary fundamentals of Organizational Change Management with emphasis on training for over 13 years within SAP, PeopleSoft, Workday24 and other ERP’s platforms.
• Change Manager with Training & IDS experience working with Core FI, Core HR, Absence Management, Payroll, Time & Labor, Benefits,WM/IM and PM modules. Led training development and delivery teams to implement training solutions in web - based, instructor-lead, Train the Trainer and/or blended formats in a clear and engaging manner.
• Experince in large global organization for configuring ERP Modules
• Excellent in managing time, deliverables, communicating and presenting
• Strightforward and Open Minded team member

TECHNICAL SKILLS:

SAP Modules: 5.0 7.0v,7.2v, 7.4v, 7.5 GUI, ECC, S/4 HANAv16, HCM,WM/EWM, FI/CO, SCM, CRM, WM/IM, PM, SAP SuccessFactors and SAP Fiori Apps

PeopleSoft Solutions: 8.8,9.0,9.1 9.2 HCM, WFA, Absence Management, Employee/Manager Self Service, Campus Solutions, PY and T&L

Workday 24: Time Tracker, Absence Management, Payroll, Benefits, FSLA

Multimedia Technology & Authoring Tools: WPB/EnableNow, User Productivity Kit (UPK) 3.6v and 11v, Captivate 5-9, Camtasia 8.6, HPQC, U-Perform, Articulate Storyline 1&2 and Presenter, Snag It, STT Trainer, Web Object, Say Voice 4.2, Epilogue 8.3v, Adobe Campaign v6, OpenText 16

Learning Models: Agile, ADDIE, Waterfall and Kirkpatrick 4 levels of evaluation

Learning Management Systems: , Cornerstone-On Demand, E-room, SharePoint, Docuware, Live Meeting, WebEx, Adobe Connect, Skype, Test Rail

PROFESSIONAL EXPERIENCE

Confidential, PA

SAP Lead Trainer & Instructional

Responsibilities:

• SAP S/4HANA 16.10
• SAP 7.5 Web Based GUI
• SAP Fiori App
• SAP Workforce Performance Builder / Enable Now 9.5.7
• OpenText
• Plan, design, develop, organize, write, and edit instructor-led training content, as well as storyboards for electronic learning modules (WBT, CBT eLearning) for Plant Maintenance Module (PM) Work Orders, Maintenance Notification, PM Master Data, etc…
• Conduct training-needs assessments
• Develop course objectives and design plans based on assessment results
• Interview subject matter experts and clients to collect necessary information to design and develop blended education solutions
• Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, and tests
• Participate in content review, revision, and sign-off cycles
• Hypercare: CBT (Business Confedence Testing), On-Site Support
• Conduct train-the-trainer sessions (possibility to expand into training delivery in subsequent phases of the project if desired)
• Provide application knowledge, methodology expertise, and/or industry knowledge
• Build and maintain client relationships by consistently delivering exceptional service and exceeding expectations
• Deliver status reporting, issue identification, problem solving
• SAP Concur

Confidential, Vance, AL

SAP Sr. WM Consultant 0

Responsibilities:

• Create executable work packages, consisting of warehouse tasks, that warehouse employees should perform at specific times
• Manage and Track Vehicles/ Transportation Units from yard check-in to yard check-out, including movements tasks within the yard
• Handling Unit (HU) process, storage location, bin locations
• Support the safe handling and storage of hazardous substances and the transport of dangerous goods in accordance with regulations with SAP Environmental Health & Safety (EH&S) integration
• Automatically communicate deliveries and goods movements via JIT (Just In Time)
• Plan labor times and resources more effectively, thereby making your warehouse more productive using functions to measure, plan, simulate, and visualize the activities in the warehouse
• Use the Warehouse Cockpit to display warehouse key figures graphically and to evaluate or monitor activities using defined chart types

Confidential, Hickory, NC

SAP Instructional Designer

Responsibilities:

• Designing training material for Supply Chain Management (SCM), Warehouse Management (WM) and Logistics (LEX)
• Create executable work packages, consisting of warehouse tasks, that warehouse employees should perform at specific times
• Manage and Track Vehicles/ Transportation Units from yard check-in to yard check-out, including movements tasks within the yard
• Automatically communicate deliveries and goods movements to SAP Global Trade Services (GTS) via the ERP system for customs management, re-exports and Duty unpaid returns
• Plan labor times and resources more effectively, thereby making your warehouse more productive using functions to measure, plan, simulate, and visualize the activities in the warehouse
• Expertise in handling Inter company stock transport orders, intra company stock transport orders, transfer postings and physical Inventory.
• Specializing in the area of SAP WM Warehouse Management and Logistics Execution.
• Experienced in defining storage areas, storage bins and managing them.
• Able to monitor stock movements, execute stock placements and removals using different put-away, picking strategies and rules.
• Supply chain planning & optimization systems, process re-engineering, electronic procurement and other package-based solutions
• Provided information, training and knowledge transfer to SAP production control team
• Member of team for Preparation of User Training Manual for training to End-Users and providing training to end-users
• Simple troubleshooting
• Configuration of SD & Logistics
• Implement and configure minor functionalities in SAP CRM Service
• Worked both in production support and change requests / implementations as needed
• CRM Middleware knowledge /exposure
• Work with CRM, Supply Chain and Finance data owners to fix data issues or to re-assign responsibilities
• Data migration, analysis & cleansing.
• Following the ADDIE model for instructional design, the Instructional Designer creates objectives, learning objectives, student materials, leader’s guides, evaluation tools (test instruments and job performance measures) as well as supporting documentation for courses.
• Go-live preparation and post implementation
• Lead the Instruction and development for SAP ECC 6.1 and for 3300 end-users training material of 10 process areas and 40 sub-process areas
• Working with SAP Modules: MDM, PM, O2C, R2R, LEX and HCM
• Success Factors Learning: Create courses and curriculum material development for both instructor-led and web-based format. (Recruiting, On-Boarding, Recruiting, Compensation, Reporting and Employee Central)
• Define data requirements, Time schedules and Support with 50+ process area SME’s and Leads
• Execution of Deliverables tracking, Quality reviews, distribute key information/reports and Liaise with key stakeholders
• Leading 7 Training Navigators and 7 Training Developers for edits, formatting and development of training material (Current State/ As to be State)
• Software Development Life Cycle (SDLC)
• Developing and executing user communication plan that includes newsletters, project web site, information sessions, and system demos
• OpenText Capture Invoice training
• Developing and executing communication plan targeted at key business leadership groups to develop awareness and ownership for the system
• Working with HPQC scripts
• Deployment Toolkit Design, Develop and Delivery: ILT, Webinar & User Productivity Kit (UPK)
• OCM Communications strategy
• Organizational Change Impact Analysis
• Outlook 365 Use & Knowledge
• Share Builder Use & Knowledge

Confidential,Clinton, MA

Sr. SAP Education

Responsibilities:

• Facilitator, SME’s and User knowledge transfer support for SAP IM/WM full lifecycle implementation
• User Acceptance Test facilitator (Test Rail)
• Modules: WM and Warehouse Operations Implementation
• Managed seven SAP Trainers for 300 user rollouts (Clinton, MA)
• Developed or Edited Training Material Data Build
• Support Train-the Trainer session with SME
• SAP (logistics processes integrated with warehouse management)
• Functional SAP Skills: MM Radio Frequency Solution and WM system management, SCM with some basic knowledge also on other modules like QM,IM and FI. Intermac Mobile Computer-CK71
• Support the safe handling and storage of hazardous substances and the transport of dangerous goods in accordance with regulations with SAP Environmental Health & Safety (EH&S) integration
• Use the Warehouse Cockpit to display warehouse key figures graphically and to evaluate or monitor activities using defined chart types
• Use RFID within the inbound, internal and outbound processes to expedite Warehouse task confirmation, Loading, Unloading, Automatic packing
• Optimize your goods-receipt based on purchase orders and production orders
• Create kits and then transfer them to stock or to outbound orders
• Use integrated batch-management in the inbound and outbound delivery processes
• Use the Material Flow system to control your automated warehouse
• Specify serial numbers for the outbound delivery process
• Support cut-over activities during go-live Support and after Go-Live Support
• Plans, designs and carries out programs,projects studies,or other work independently.
• Strong project management skills, but with practical, tactical experience in supporting organizational change management efforts inclusive of communication and training efforts.
• Data Testing
• Current State/ Future State Process
• Hypercvare Activties

Confidential, Neovia Irving, TX

SAP S/4 HANA Change Manager

Responsibilities:

• OCM Lead in system upgrade and developing training to prepare employees for the enterprise-wide module: Purchase to Pay (PTP)
• Create and maintain a department style guide for design and development of several types of course material (instructor guides, OJTs, ILTs, participant guides, WBT).
• Cross functional team experience
• Implementation experience with a global and/or multi-national corporation.
• Facilitated trainer sessions on the functionality and features of SAP module upgrades
• Agreement on a common vision for change -- no competing initiatives.
• Strong executive leadership to communicate the vision and sell the business case for change.
• Innovaptive Mobile Enterprise (SAP Partner)
• Apply a structured change management (OCM) approach and methodology for the people side change across multiple change initiatives
• Excellent analytical, problem solving, and time-management skills
• Experience working in a multi-national technology organization preferred
• Foresees potential challenges and comes prepared with solutions to solve variety of problems
• Organizational Impact Assessment
• Takes ownership for the project process, project deliverables and communication frameworks including administration of project collaboration tools and document repositories.
• Software Development Life Cycle (SDLC)
• Data Testing
• Deployment toolkit Design, Develop and Delivery: Camtasia 8.6, ILT & Train the Trainer

Confidential, San Francisco, CA

Sr. SAP Training Developer

Responsibilities:

• Key team member in the completion of full Lifecycle designing and developing training to prepare employees for the enterprise-wide implementation of SAP system modules: Request for Proposal (RFP) Purchase to Pay (PTP) AP, Vendor Return and Trade Procurement, Record to Report (R2R): FI/CO (JE Uploads, Month End Close, Material Ledger, Product Costing Implantation
• Helping in educating the end user in the areas of system capabilities, diagnose problems, assist in the release and deployment of product updates, plan and conduct training of the various LIMS (including Web Portals) for end-users
• OpenText Capture Invoice training
• Designed and facilitated learning sessions on the functionality and features of SAP
• Creating PDFs
• Microsoft Office (Word, Excel, PowerPoint)
• Participate in weekly training production meetings
• Data Testing
• Addie Methology
• Key team member developing enterprise-wide implementation of Workday 24 Time Tracker and Absence Management to prepare 54 agencies, 8500 managers and 170 thousand governmental employees.
• Responsible for a full range of activities and services which provide business value and ensure the operational effectiveness and excellence of the analytical laboratory business in the areas of implementation and support.
• Map Absence Management pay groups to the payroll system's pay groups.
• Map Absence Management codes to the payroll system's earning or deduction codes.
• Identify the payroll and absence management systems at the payee job level
• Created training plans, training curriculums, training content and training deployment plans
• Design, develop and maintain instructional materials and eLearning courses for Workday HCM modules (PY, FLMA & ABM)
• Work with agency SMEs and Functional team to develop training materials for Workday HCM modules (Time Keeping)
• Participate in Train-the-Trainer
• Help test and upload content for deployment on “The Hub” (Cornerstone On-Demand LMS)
• Training delivery and logistics management - Train-the-Trainer Management, SME and End User
• Workday Reports & Analytics
• Elevated level of understanding of Business Processes (Current State / To Be)
• Agile

Confidential, Decatur, IL

Sr. SAP Functional Delivery Lead

Responsibilities:

• Key team member in the completion of designing and developing training to prepare employees for the enterprise-wide implementation of SAP system modules: Record to Report (R2R)
• Create and maintain a department style guide for design and development of several types of course material (instructor guides, OJTs, ILTs, participant guides, WBT). Test customized fields, forms, workflows and map user roles as needed, to meet business requirement
• Created and conducted Train the Trainer sessions on the functionality and features of SAP R2R
• Developed recording for all R2R e-Learning courses using RWD U-perform 5.0v
• Create templates for training materials, such as ILTs, WBTs, and Job-Aids.
• Create and update style guides for training materials, such as RWD uPerform simulations and ILTs
• Manage and track the development of training material in the pipeline and plan/prioritize delivery based on timelines
• strong executive leadership to communicate the vision and sell the business case for change.
• Working knowledge of content and learning management systems, distance learning technologies, AICC/SCORM compliance
• Success Factors Learning: Employee Central, Manager and Compensation
• Success Factors Learning: Create courses and curriculum material development for both instructor-led and web-based format.
• Software Development Life Cycle (SDLC)
• Collaborate with internal and external teams to support and programs
• Meet with OCM’s, LIM’s to gather learning objectives and overall understanding of the scope
• Review training curriculum content with Project leaders to obtain sign-off of finished material
• Data Testing Lead
• Collaborated with internal and global teams to support and training materials and programs.
• OCM SAP HCM SuccesFactors responsibilities include Training strategy development, initiative management, human capital alignment, strategy communications and business value realization. Led five teams focused on business transformation within the business unit by roadmapping, coaching plan, training plan and resistance management plan.
• Modules: Recruiting, Employee Central, Benefits, Payroll Reports & Analytics and Compensation
• Kronos implementation (functional)
• Mentor and develop project team members and subject matter experts on change management best practices
• Ensure that all projects meet or exceed goals
• Data Testing Lead and Organizer
• Develop or guide the development of creative and high quality change management solutions with high impact results
• Superior Organizational skills and works well in a team setting to reach all company objectives in a timely manner
• Highly organized with ability to manage multiple priorities in a fast-paced environment
• in-depth experience managing various HRIS and compensation programs
• Drive adoption, training, knowledge transfer initiatives that support the delivery project success (delivering on time, on budget and with unparalleled quality standards)
• Collaborate with internal and global teams to support and training materials and programs
• Defines the Curriculum and establishes Courseware standards for Instructor led and web-based training
• Manages the development of role-based training course curriculum
• Deployment training toolkit: Track the progress of employees: That includes exams, assessments, and certifications.

Confidential, Spokane, WA

Organizational Management Change Lead

Responsibilities:

• OCM PeopleSoft 9.1 Change Management Analyst Lead for Confidential, Washington (Public Sector) Served as an advisor to the Project Manager, Project Team and Stakeholders for Change Management and Training efforts.
• Absence Management Business Processes documentation: Entitlement & Take Process and Transfer data to PY process
• Working knowledge with HCM Workforce Administration, Position Management, and Content Catalog
• Workforce Timekeeper 6.x and Workforce Central
• Ability to determine function needs and system requirements
• Map Absence Management pay groups to the payroll system's pay groups.
• Map Absence Management codes to the payroll system's earning or deduction codes.
• Identify the payroll and absence management systems at the payee job level
• Understanding Self Service Setup Tasks
• Defining Self Service Absence Rules by Country
• Defining Self Service Absence Rules by Take Element
• FSA Benefits and Reporting
• Track and report issues
• Led UPK training development for PeopleSoft HCM FSA, PY, T&L and Abs Mgr.
• Strong functional or direct design and training experience in PeopleSoft HCM 9.1; Abs Mgr, PY, T& L, ESS, MSS and AWE
• Developed PeopleSoft HCM End User training content using UPK Developer 3.5 authoring tool
• Develop HCM End User training materials, job aids, instructor guides and other supporting instructional materials.
• Software Development Life Cycle (SDLC)

Confidential Houston, TX

Organizational Change

Responsibilities:

• Lead for implementation of the SAP Learning Management System (LMS).
• Translate content from subject matter experts into objectives and viable course content within training materials that provide skills and knowledge application
• Ability to manage work stream, activities, timelines and resources
• Participated as a key team member in the completion of designing and developing training to prepare employees for companywide implementation of SAP ECC 6.0 systems including Business Warehouse (BW)
• Develop and maintain training in various business areas and product development, internal policies and procedures for: Plant Maintenance (PM), Sales and Distribution (SD)
• Define e-learning and ILT training material
• Accessing, understanding, and utilizing the latest research and academic theories in organizational change management and employee engagement to support the development of effective engagement strategies.
• Identifying best practices; assessing performance; researching, collecting, and verifying data; and translating it into strategic and operational guidance for transformation initiatives.
• Process management
• Organizational Impact Assessment
• Learning needs assessment

Confidential, Square, PA

Sr. Curriculum Developer/ Training Lead

Responsibilities:

• Oracle-Hyperion (FM) Reporting Tool Set 9.3v
• Act as a customer liaison and represents customer needs when establishing and implementing policies, procedures, processes, and projects.
• Experience of using SmartView and Hyperion Financial reporting
• End User Application Support, working closely with the Systems Admin to ensure a smooth reporting process.
• Essbase Cubes, Relational Tables, Queries, Pivots, Charts, MS Excel “Add Hoc” capability, Interactive Reporting (IR), Hyperion Studio Toolset, PowerPoint, IBM LMS, End User Assessment
• Virtual Training Development
• Provided pre-go-live support and troubleshooting of training sandbox
• Created user training manuals and technical documentation for all reports used in monthly close process.
• Ensure full integration of End User Training program/activities with an Organizational Readiness project plan
• Lead the Process/System Training, Audience Analysis, and Job Role Matrix Activities
• Manages and coordinates the execution and deployment of the End User Training (ILT)
• Training Program (S) including- design, development, version control, deployment, resource allocation, equipment, materials distribution, registration and scheduling, logistics, etc.

Confidential Plano, TX

OCM (Consultant)

Responsibilities:

• OCM responsible for development of training material and communication for PeopleSoft Financials which included customized training manuals for PeopleSoft Financials Implementation 9.1 (GL, AP, AM, AR, PO) upgrade.
• Organizational Change Management Strategies
• OCM Communications Plan
• Software Development Life Cycle (SDLC)
• Stakeholder Analysis and Management Plan
• Change Readiness Assessment
• Responsible for testing and training plan and document development.
• Conducted training for functional team. Provided financial functional support, direction and troubleshooting in upgrade tasks.
• Liaison between functional users and technical developers.
• Training Material included - Generating Non-consolidated, Consolidated Invoices, Reviewing Account Information, Pending Items, Preparing PO Vouchers and Applying Payments.
• Developed training reference guides for end users with UPK
• Responsible for test and training plan and document development.
• Conducted train the trainer for functional team.
• Liaison between functional users and technical developers
• Developed design assessment based on client specifications identified through meetings with users and project stakeholders.
• Learning needs assessment